Reviews
loaner car is nice!!
loaner car is nice!! make me feel like to change my car!! !! !!! !! !! !!! !!!! !!!! !!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Matthew, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided. If there is anything more that we can do please come back and see us again. Take care! Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Good experience
I brought my MDX for an oil change. From the point of schedualing by phone to the pick up of the car all went well.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ernesto, thanks for giving us the opportunity to service your MDX. I am happy to hear that everything went well for you. Drive safely. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Service Report for 2015 Acura MDX at Paragon Acura
Very fast service.Waited for inspection.Done in less time than expected. Nice waiting area. Courteous, knowledgeable staff. Free coffee and newspapers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! All of us at Paragon Acura await your return. Please let us know how we may be able to help next! Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Professional, fair, courteous
Thomas Ng was one of the most professional salespeople I have ever dealt with. He was upfront, honest, and kind through the whole process. He consistently followed up to make sure that we were happy throughout the process and purchase! Because of him, my husband and I will be lifelong Acura owners!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Talana, thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Thomas was able to meet your needs. At Paragon Acura, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Great service? No con games or selling unnecessary
Pleasant sales staff, quick service, no con games or unnecessary selling of parts and services. Clean facilities also. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Anthony. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Acura MDX
Salesman, Thomas Ng, is very professional and helpful. Highly recommended to friends and will return in the future for next purchase. THANK YOU THOMAS NG .!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that Thomas worked hard enough to make your purchase completely painless. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Great service
It was a great experience, better than I imagined. The sales rep and manager did an excellent job, getting me the proper discounts towards my new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Freddy, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Paragon Acura! If there is anything else we can do for you just give us a call! Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Thomas is the total package. Honest, patient, and bilingual
I recently helped my Chinese parents with the purchase of their Acura RDX. My Chinese is not great, especially when it comes to words for car features, and my parents English is as good as my Chinese. Well, no problem! Thomas Ng was to communicate and explain things to the three of us in our preferred languages, in English and Chinese, TWICE! He was fair, honest, and patient.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us! At Paragon Acura, we work very hard to provide each of our customers with a personalized experience. I am happy Thomas was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Paragon Acura - Northern Blvd and Broadway
The seller, Patrick Cabarcas is a keeper. He is not pushy and very respectable. He made us feel comfortable by showing that he knows all about the cars at Acura. I will recommend him to all my friends and family who are looking for a car. Will definitely be back at Acura because of Patrick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erik, your kind words and fantastic review are greatly appreciated! I am elated to hear that Patrick was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience at Paragon Acura; we look forward to working with you, your family, and your friends in the future. Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com
Great Experience with service advisor Denisse
Customer service from the service advisor Denisse Jaquez was great. Even if it was doing a simple oil change great service was provided.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralphy, thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. Please don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Justin Hili | Sales Manager | 718-507-3900 Ext. 297 |JHili@paragonacura.com