Reviews
Prompt Service and Sales Experience
From our first phone call to the dealership to signing off on purchase of new car, we felt Justin Bailey(sales) and Angela Katchen(Business Mgr.) handled themselves in a professional manner. Justin knew we were 'ready to deal' as they say, and provided direct and accurate numbers to us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marie, thank you for taking the time to write this review. It is great that the team here was able to provide exceptional customer service during your visit. We highly value your recommendation and please call with any questions. Best, Stephanie DiCarlo General Sales Manager
Rava4 Purchase
The courtesy & knowledge shown by our Salesman Cliff Matthews. This alone would bring us back to Baierl Toyota. I will definitely tell all of my friends about Baierl Toyota & Cliff. Angela was also a big help with Ext Warranties.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Emil, thanks for this great review! Congratulations on your new purchase! Cliff truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. And I am very glad that Angela was a big help to you as well. Please feel free to call or stop by if there is anything else we can do to help you. Best, Stephanie DiCarlo General Sales Manager
Service center is excellent.
I have bought two Toyotas from Baierl and am very pleased with both vehicles. The biggest draw to Baierl for me is the excellent service center- well run and customer friendly- excellent!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alan, thank you for your kind words. We feel our service center is what makes Baierl Toyota special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Stephanie DiCarlo General Sales Manager
You can trust them to work on your car.
My car was completed a lot sooner than I expected it would take. I also appreciate the shuttle to my home and back when the car was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the quick service you received from us. If there is anything more that we can do please come back and see us again. Best, Stephanie DiCarlo General Sales Manager
Great experience & wonderful salesperson
I absolutely love my Toyota 4Runner! I also would recommend my salesperson, Justin Bailey, to anyone. His approach is wonderful - no pressure, educated on the vehicles and genuine. As a result of our experience with Justin, my boyfriend is switching his preferred Toyota dealership and plans to order his Tundra at Baierl with Justin Bailey.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allison, thank you for taking the time to write about your experience. It is magnificent to know that Justin and our staff were able to provide you with the pressure-free and knowledgeable service that Baierl Toyota is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next servicing appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, Stephanie DiCarlo General Sales Manager
Easy and fast, great price
Cliff was fantastic. Made it an extremely easy transaction, spent time with my wife to teach her how to operate the different functions of the car while I filled out the paperwork, whole time spent at dealership was less than 45 minutes. Could not have asked for a better experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your glowing review means a great deal to us, William. At Baierl Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Stephanie DiCarlo General Sales Manager
Baierl Toyota
The best part of me visit was the treatment I received from the service manager. Her name was Clare, and she keep me updated as to how the repair on my car was coming along. At no time did I feel that she forgot or didn't care about me. The repair was done right and done when Clare said they be done. Over all me first visit to Baierl Toyota was very good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review James! I am very happy to hear that Clare was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Stephanie DiCarlo General Sales Manager
Great Leasing Experience!
The promotion was distributed via email. Contacted the dealership by email, questions were answered and most of the documents needed were sent ahead of time. As a result, the time spent at the dealership was minimal! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pamela, we appreciate your kind words about our dealership. It's always great to hear from our customers and we're glad you were pleased with your visit. It is important to provide a professional and efficient service, and it seems we have done just that! We highly value your recommendation and please call with any questions. Best, Stephanie DiCarlo General Sales Manager
Everything.
I was taken care of the second I arrived. The paperwork For the appointment was sitting on the counter. Fantastic experience. I drive twice the distance to go to your dealership. I live in Springdale but drive to your dealership as opposed to the one in Monroeville because of the experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for this 5-star review about your service experience, Judith! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, Stephanie DiCarlo General Sales Manager
Great service, reassurance, patience
Ben, the service rep, was excellent. He very patiently listen to my problem, reassured me, and gave me confidence that all was right with my vehicle. I am 83 years old and needed that patient reassurance. He said he would take care of me and he did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Geraldine, thank you for writing this review for us at Baierl Toyota. It is great that Ben provided exceptional customer service during your visit. Customer service is of the utmost importance, and I am pleased that he represented the dealership well. We highly value your recommendation and please call with any questions. Best, Stephanie DiCarlo General Sales Manager