Baierl Toyota

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
558 lifetime reviews.

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  • 5.0 out of 5
    January 8, 2021

    My husband and I were there New Years Eve and purchased a Highlander. We had such a wonderful experience. Gavin was very friendly and answered all our... questions. The Finance-department and other staff was great and not pushy at all. We definitely will recommend to others. Thanks Baierl Toyota !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share ...your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Daniel Nalley, General Manager

  • 1.0 out of 5
    June 18, 2020

    Was interested in buying a used car, but their high pressure tactics amounted to harassment of my daughter, and over the phone they gave me a price and... financing terms that they changed as soon as we applied for financing. Get some training on dealing with women. We’re interested in a business transaction, not being manipulated and screwed over.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    On behalf of Bairl Toyota, we would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the s...tandards of our business. At your earliest convenience, please contact us at (724) 741-1152 so we can work towards a resolution. We hope to hear from you soon. Baierl Toyota Team (724) 741-1152

  • July 25, 2018

    Sales staff very friendly, no pressure sales tactics were used and Cliff was very easy to talk with and kept me updated throughout the entire process while... I was able to relax in the lounge.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 28, 2020

    Cliff and Marcus were the most professional people I've ever dealt with. The whole experience was the best I've ever had when buying a vehicle and I will... recommend everyone I know looking for a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the nice review, Anna! We really appreciate this feedback and we'll be certain to share your compliments with Cliff and Marcus. ...We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Thank you for choosing Baierl Toyota! All the best, Baierl Toyota Team (724) 741-1152

  • 5.0 out of 5
    May 25, 2020

    Low pressure sales and friendly staff. Salesman Derek P. was friendly and helpful. My Highlander looked better than in the photos on the website showed.... The finance department had a bit of a logjam, but the dealership was also very busy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Curt, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how ...every car buying experience should be. We are sincerely grateful for your business! Baierl Toyota Team (724) 741-1152

  • 5.0 out of 5
    May 15, 2020

    BAIERL TOYOTA, Mars, PA has a very knowledgeable and friendly staff, especially the Sales Manager Dan Nalley. This is the 2nd NEW Highlander I purchased... at BAIERL TOYOTA, Mars, PA. I had purchased a 2014 Highlander Limited, which I traded in on the 2020 Highlander Platinum.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you... on your new Highlander! We are very glad to hear that your experiences with it have been very positive. Thanks for choosing Baierl Toyota! It was great doing business with you. We hope to see you again! Baierl Toyota Team (724) 741-1152

  • 5.0 out of 5
    April 15, 2020

    The Salesman Mark E. was unbelievably patient and thoughtful in helping me to find the perfect car to match my physical disability. His patience was greatly... appreciated.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this review, Tina. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything... more we can do for you, please feel free to come back and see us anytime! Take care. Best, Michael Hull, General Manager - 501.779.4519

  • 1.0 out of 5
    January 30, 2020

    drove a long way to see a Jeep we found online. Get there and they had changed the after market wheels and tires and put on some tiny cheap junk ones.... gave us this load of crap story about how the jeep wouldn't pass inspection without the wheels it came with and the other nice wheels belonged on a Rubicon. insulting to think they actually thought we would buy that story. just want my car buying experience to not be like a scene out of pretty woman.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    That is not the kind of experience we seek to provide, Charlea. Please contact us when you can so we can address this together. Sincerely, Michael Hul...l, General Manager, michaelhull@baierl.com

  • 1.0 out of 5
    October 5, 2019

    If I could give zero stars, I would. Absolutely the worst customer service experience I have ever had in my life. AVOID AT ALL COSTS! Their service manager,... Ian, needs to be re-evaluated and educated on proper customer service. I really hope that not every customer at this service department is treated the way that I was. Extremely glad I did NOT purchase my new vehicle from this dealership and I went elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello Marissa, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I wo...uld like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Michael Hull, General Manager

  • 5.0 out of 5
    October 31, 2018

    Car back in working condition - stayed late to do additional upgrade and inspection. Efficient - all work done the day it was dropped off.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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