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My husband and I were there New Years Eve and purchased a Highlander. We had such a wonderful experience. Gavin was very friendly and answered all our... questions. The Finance-department and other staff was great and not pushy at all. We definitely will recommend to others. Thanks Baierl Toyota !
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share ...your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Daniel Nalley, General Manager
Was interested in buying a used car, but their high pressure tactics amounted to harassment of my daughter, and over the phone they gave me a price and... financing terms that they changed as soon as we applied for financing. Get some training on dealing with women. We’re interested in a business transaction, not being manipulated and screwed over.
On behalf of Bairl Toyota, we would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the s...tandards of our business. At your earliest convenience, please contact us at (724) 741-1152 so we can work towards a resolution. We hope to hear from you soon. Baierl Toyota Team (724) 741-1152
Sales staff very friendly, no pressure sales tactics were used and Cliff was very easy to talk with and kept me updated throughout the entire process while... I was able to relax in the lounge.
Cliff and Marcus were the most professional people I've ever dealt with. The whole experience was the best I've ever had when buying a vehicle and I will... recommend everyone I know looking for a vehicle.
Thank you so much for the nice review, Anna! We really appreciate this feedback and we'll be certain to share your compliments with Cliff and Marcus. ...We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Thank you for choosing Baierl Toyota! All the best, Baierl Toyota Team (724) 741-1152
Low pressure sales and friendly staff. Salesman Derek P. was friendly and helpful. My Highlander looked better than in the photos on the website showed.... The finance department had a bit of a logjam, but the dealership was also very busy.
Curt, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how ...every car buying experience should be. We are sincerely grateful for your business! Baierl Toyota Team (724) 741-1152
BAIERL TOYOTA, Mars, PA has a very knowledgeable and friendly staff, especially the Sales Manager Dan Nalley. This is the 2nd NEW Highlander I purchased... at BAIERL TOYOTA, Mars, PA. I had purchased a 2014 Highlander Limited, which I traded in on the 2020 Highlander Platinum.
Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you... on your new Highlander! We are very glad to hear that your experiences with it have been very positive. Thanks for choosing Baierl Toyota! It was great doing business with you. We hope to see you again! Baierl Toyota Team (724) 741-1152
The Salesman Mark E. was unbelievably patient and thoughtful in helping me to find the perfect car to match my physical disability. His patience was greatly... appreciated.
Thank you for leaving us this review, Tina. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything... more we can do for you, please feel free to come back and see us anytime! Take care. Best, Michael Hull, General Manager - 501.779.4519
drove a long way to see a Jeep we found online. Get there and they had changed the after market wheels and tires and put on some tiny cheap junk ones.... gave us this load of crap story about how the jeep wouldn't pass inspection without the wheels it came with and the other nice wheels belonged on a Rubicon. insulting to think they actually thought we would buy that story. just want my car buying experience to not be like a scene out of pretty woman.
That is not the kind of experience we seek to provide, Charlea. Please contact us when you can so we can address this together. Sincerely, Michael Hul...l, General Manager, michaelhull@baierl.com
If I could give zero stars, I would. Absolutely the worst customer service experience I have ever had in my life. AVOID AT ALL COSTS! Their service manager,... Ian, needs to be re-evaluated and educated on proper customer service. I really hope that not every customer at this service department is treated the way that I was. Extremely glad I did NOT purchase my new vehicle from this dealership and I went elsewhere.
Hello Marissa, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I wo...uld like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Michael Hull, General Manager
Car back in working condition - stayed late to do additional upgrade and inspection. Efficient - all work done the day it was dropped off.