Jack Phelan Chevrolet

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
249 lifetime reviews.

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  • 5.0 out of 5
    December 17, 2020

    Robert Rios was my salesman and it was an amazing experience from start to finish we feel like we got a great deal on an awesome brand new Tahoe. Even... during Covid he was able to deliver the truck to my house to ensure the safety of myself and my family. Will definitely be buying from Jack Phelan for our next purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 5, 2020

    Fast, and great customer service! I will bring everyone I know there from now on!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jack Phela...n Chevrolet, Inc.

  • November 3, 2018

    Mike & Junior @ jack phelens in service department is very helpful, caring, professional, & always get the job done correctly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 4, 2020

    fast talking salesman but did not say no returns next day less then 24 hr and in a day they changed to dont know me ignoring its yours nothing you... can do can i get helpthe paperwork has not gone thru and they say its late

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (708) 442-4000 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    August 10, 2020

    This was a purchased car from dealer , check engine light on, wanted us to make an appointment 2 weeks out. Car needs service now, not in 2 weeks. Service... person basically said it's our problem since we own the car. What a bad attitude. We own all chevy's in our household, what a shame that you have these people working there, other people would be happy to have a job.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a posi...tive one. We'd like the opportunity to discuss this with you. Please reach out to our Service Manager Jeremy Jasper at (708) 426-7196 at your earliest convenience to discuss how we can turn your experience into a positive one.

  • 1.0 out of 5
    July 7, 2020

    Took my car for oil change and told them that shift to park was acting up again and thought they should fix it considering I only had the car for a month... when it started giving me trouble well they wouldn’t cover it and they didn’t do the oil change the guy in service was treating me as if I was stupid just because I’m a Female I will never buy another car here nor will I recommend them they sold me a used car with issues they did a half xxx fix so I will be liable for the repairs are getting canceled in social media

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportun...ity to make this up to you. If you are willing, please reach out to us at (708) 442-4000 so we can work towards a resolution. We hope to hear from you soon.

  • 5.0 out of 5
    May 4, 2020

    I had a great experience trying to purchase a car at Jack Phelan Chevrolet dealership working with Janero. He was very kind and patient and really helpful.... I would definitely recommend him to family and friends. Thank you Janero.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, thanks for your praise and kind comments about Janero! We always strive to provide top quality service to every guest, and are pleased to hear tha...t you enjoyed your experience here at Jack Phelan Chevrolet!

  • 5.0 out of 5
    February 19, 2020

    Great service not pushy ,quick in deal,sign and out. Just the way i like,Robert Dwyer gave me my space. Great experience, will recommend.

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  • 5.0 out of 5
    February 18, 2020

    As always I was taken care of with great customer service. I like that part of the recap of service rendered is to let you know what the next service... would be and the cost. This is a great benefit especially to those who are currently receiving services at no charge as part of a GM promotion.

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    Came in for service or repair
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  • 5.0 out of 5
    February 18, 2020

    Professional staff! I planned for a hour and half but my oil change was done in 40 minutes and I was able to use the coupon I received.

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    Came in for service or repair
    1 people out of 1 found this review helpful. Did you?
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