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Jack Phelan Chevrolet

(375 reviews)

Reviews

(375 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jeremy in the service department was extremely helpful...

Jeremy in the service department was extremely helpful and very professional. He is a very dedicated and knowledgeable employee and it was a pleasure to deal with him. Highly recommend anybody to contact him with service related issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Excellent customer service. In depth explanation of...

Excellent customer service. In depth explanation of vehicle and operation. Opportunity to test drive multiple vehicles. Financing straightforward and uncomplicated. Great experience and love the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome customer service! If you’re looking for a...

Awesome customer service! If you’re looking for a professional, understanding, and patient person..ask for MIKE BORYCZKA. He helped us with all our needs for our family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

not good service

This was a purchased car from dealer , check engine light on, wanted us to make an appointment 2 weeks out. Car needs service now, not in 2 weeks. Service person basically said it's our problem since we own the car. What a bad attitude. We own all chevy's in our household, what a shame that you have these people working there, other people would be happy to have a job.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to our Service Manager Jeremy Jasper at (708) 426-7196 at your earliest convenience to discuss how we can turn your experience into a positive one.

Rob Dwyer made this a super easy no snag experience and i...

Rob Dwyer made this a super easy no snag experience and i would recommend to anyone, i am looking forward to having my car serviced here in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service

I had a very good experience. I left in a new car with a wide smile. Juan worked out a very good deal so that the payments were manageable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They did a half xxx repair job to push it out so I would...

They did a half xxx repair job to push it out so I would be liable Treated me as if I was dumb w/not go back if I could put no stars I would

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Don’t recommend

Took my car for oil change and told them that shift to park was acting up again and thought they should fix it considering I only had the car for a month when it started giving me trouble well they wouldn’t cover it and they didn’t do the oil change the guy in service was treating me as if I was stupid just because I’m a Female I will never buy another car here nor will I recommend them they sold me a used car with issues they did a half xxx fix so I will be liable for the repairs are getting canceled in social media

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (708) 442-4000 so we can work towards a resolution. We hope to hear from you soon.

service was great,

great service.,i did not like waiting 3 hours for a oil change, but I understand with the virece, and people off on vacation, I would have liked to see some signs for people to wear masks,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Juan García es una persona muy eficiente y cortes...

Juan García es una persona muy eficiente y cortes respetuoso y amable si compro otro carro lo aria con el por ser una persona amable y ayuda a mucho ala persona te explica

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.