Reviews
This place is great to buy from and service from.
This place is great to buy from and service from. All my vehicles bought and serviced here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience buying and servicing all your vehicles at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Very professional service as always.
Very professional service as always. Goes way beyond what is expected. Been doing business with them for over 40 years and would never use anyone else. Thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 40 years. It's wonderful to hear that you consistently receive professional service that exceeds your expectations. We look forward to continuing to serve you for many more years to come! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Always friendly and a pleasure to work with, this dealer
Always friendly and a pleasure to work with, this dealer is one that I can say I would recommend to family and friends
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Paul! I truly appreciate your kind words and am delighted to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us. We look forward to serving you, your family, and friends in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I am so pleased with the service and support of James
I am so pleased with the service and support of James Wood Decatur. Not your typical dealership whom just wants to make the initial sale of a vehicle, but the after support of the service department is outstanding. Fair price for work performed; and the work is always totally complete and thorough, leaving you with no doubt or misgivings. The service department and all the persons working in it our outstanding, pleasant and willing to explain the work that needs to be done. It's performed in an efficient and timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! I appreciate your feedback and am glad about your positive experience with our service department here at James Wood Chevrolet Buick GMC Decatur. It’s always our goal to provide thorough and efficient support to our customers, both during and after their purchase. We look forward to serving you again in the future. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
WOW.
WOW...WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Cecil! I'm thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Bryan provided you with excellent service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I had a wonderful experience!
I had a wonderful experience! The customer service was great. My car repair was quick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review! I'm glad you had a wonderful experience at James Wood Chevrolet Buick GMC Decatur and that our customer service met your expectations. It's great to know your car repair was quick as well. We look forward to seeing you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
I took my Hyundai to James Wood and received prompt and
I took my Hyundai to James Wood and received prompt and excellent service on the vehicle and would highly recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Scott! I'm glad to hear you received prompt and excellent service at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot, and we’re here anytime you need assistance with your Hyundai or anything else down the road. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
ALWAYS ENJOY MY VISIT.
ALWAYS ENJOY MY VISIT. DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your visits to James Wood Chevrolet Buick GMC Decatur and appreciate Derick's exceptional service. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Went to have service and some repair but picked up truck
Went to have service and some repair but picked up truck and the screen on radio was left disconnected. Being 5:30 there was nobody there to fix it or even my service tech was gone already so had to make another trip the next day to get a simple thing fixed. This was after I had gone in for a service previous time where tire sensors were supposed to be fixed and they were not service tech said they forgot to do it. So this has been 2 times I have had bad service when going in for a repair or a simple oil / filter change
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand your concerns about the incomplete repairs and the inconvenience of having to make multiple trips. At James Wood Chevrolet Buick GMC Decatur, we recognize how important thorough service and attention to detail are during every visit. Your feedback will be shared with the appropriate team, and if you’d like to discuss your experience further, I encourage you to reach out to me directly. Your satisfaction is important to us. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Folks in your Service dept are always so friendly and
Folks in your Service dept are always so friendly and helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speaking to her on the newly remodeled waiting and service dept.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Martin! We truly appreciate your kind words about our Service department at James Wood Chevrolet Buick GMC Decatur. It's wonderful to hear that you enjoy your visits, and we're glad Krystal made a positive impression during your time with us. We look forward to seeing you again next time! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com