Reviews
James Wood dealership and service department is great!
James Wood dealership and service department is great! They are quick and efficient and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about James Wood Chevrolet Buick GMC Decatur and our service department. It's great to hear that you found us quick, efficient, and helpful. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Everything went great and I would recommend to others!
Everything went great and I would recommend to others! The transaction went smoothly and fairly fast.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! I'm glad to hear that everything went great and that you found the transaction at James Wood Chevrolet Buick GMC Decatur to be smooth and fast. Your recommendation means a lot to us! We look forward to serving you and your friends in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
The cars didn't have hail damage on them like they did at
The cars didn't have hail damage on them like they did at Jerry's chevrolet. Clay, my salesman, showed me everything I asked for & didn't try to sell me something I didn't want.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Leann! I'm pleased to know you had a positive experience with Clay at James Wood Chevrolet Buick GMC Decatur. It's great to know that you found the cars in excellent condition and appreciated the transparent service. We look forward to working with you again in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Miss Cathy was absolutely amazing to work with!
Miss Cathy was absolutely amazing to work with! Everyone at the dealership was so friendly and helpful. Cathy and Maxter answered all my questions about buying my first car, and did it gladly with a smile! They truly made buying my first car a good experience. I 100% would recommend buying a vehicle here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Erin! We're thrilled to hear that Miss Cathy and Maxter made your first car buying experience a positive one. At James Wood Chevrolet Buick GMC Decatur, we strive to provide friendly and helpful service, and it’s great to know we succeeded with you. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
We had a great experience!
We had a great experience! We will definitely be considering them for purchases in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback, Krista! I am happy to hear you had a great experience at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you with your future vehicle purchases. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
James Wood Service group gave us great service!
James Wood Service group gave us great service! They were quick, and very easy to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Adam! I am glad you experienced great service from the James Wood Chevrolet Buick GMC Decatur service team. We pride ourselves on being quick and easy to work with. We look forward to assisting you on your next visit. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Shawn Hooe is always the most courteous and knowledgeable
Shawn Hooe is always the most courteous and knowledgeable representative to deal with. He has been our rep for many years. He’s the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Debbie! I appreciate your feedback about Shawn and his dedication to providing excellent service at James Wood Chevrolet Buick GMC Decatur. It's customers like you that make our work fulfilling. We look forward to seeing you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
They always do a good job on my service and have never
They always do a good job on my service and have never had any problems Except this last service l was unhappy not at service but how my car came back to me the driver wasn’t observing on what he did he took and scooted my seat all the way back, noticing that I have my backseat folded down with things that I am taking on a trip and I had in the floorboard a filing cabinet that when they scooted my seat back they kept pushing till they got my filing cabinet squished up underneath the seat. I wasn’t very un happy at it. I had to go purchase a new one they paid for it, but I’m still not happy over how my seat looks. You can tell that they forced their self up on top of that cabinet and it kind of pushed the material on the seat to where it has loosened it up. I haven’t had a chance to get back to them on that part, they checked it out and tried to tell me everything seemed to look fine, but the whole idea of it is, they had no reason to force that seat all of the way back to the backseat and I can’t imagine someone driving somebody’s car with the seat back like that and knowing what they did really made me very upset, they purchased me a new filing cabinet, but I would have much rather they had forced my seat on top of it and I can’t imagine someone scooting a seat that far back to drive it but they did show. My advice is tell them right off. Do not scoot your seat all the way back into the backseat I will know from now on and what’s bad is I have been there many years and nothing like that has ever happened until my last oil change and they couldn’t even scoop my seat all the way back up they drove the car back around with the scooted all the way back. I know they had to know what they did are either that they were kids and they didn’t care so it makes me wonder. How did they drive my car around to the Service Department because I did have things kind of maneuvered around in my backseat but as for the service my service was good other than what happened to my car seat
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shirley, thank you for sharing your experience with us, and I appreciate your feedback regarding your recent service at James Wood Chevrolet Buick GMC Decatur. I’m glad to hear that you were satisfied with the service itself, but I understand your concerns about how your vehicle was handled afterward. It's important for us to respect our customers' vehicles, and your frustration is completely understandable. We always strive to maintain attention to detail, and I encourage you to reach out to us directly so we can further address your concerns about the seat and ensure it meets your expectations. Your loyalty over the years is valued, and we hope to restore your confidence in our service. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Derek did a great job of getting me what I was looking
Derek did a great job of getting me what I was looking for, special thanks to derek
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear that Derek was able to assist you in finding exactly what you were looking for. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and we appreciate your acknowledgment of Derek's hard work. We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
There’s a reason I drove 3 hrs to buy from James Woods.
There’s a reason I drove 3 hrs to buy from James Woods. Great customer service, Definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your glowing review! We truly appreciate that you drove 3 hours to choose James Wood Chevrolet Buick GMC Decatur. It’s wonderful to hear you had a great experience with our customer service. We look forward to serving you again and hope to see you soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com