Reviews
We were pleasantly greeted by associate E!
We were pleasantly greeted by associate E! He took the time to understand our needs and wants and ended up finding us the perfect vehicle. The process was seamless and efficient. I would definitely buy a vehicle from E in the future, he was wonderful to work with.
We were pleasantly greeted by associate E!
We were pleasantly greeted by associate E! He took the time to understand our needs and wants and ended up finding us the perfect vehicle. The process was seamless and efficient. I would definitely buy a vehicle from E in the future, he was wonderful to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
We were pleasantly greeted by associate E!
We were pleasantly greeted by associate E! He took the time to understand our needs and wants and ended up finding us the perfect vehicle. The process was seamless and efficient. I would definitely buy a vehicle from E in the future, he was wonderful to work with.
We were pleasantly greeted by associate E!
We were pleasantly greeted by associate E! He took the time to understand our needs and wants and ended up finding us the perfect vehicle. The process was seamless and efficient. I would definitely buy a vehicle from E in the future, he was wonderful to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had an amazing experience at Texas Toyota of Grapevine,
I had an amazing experience at Texas Toyota of Grapevine, and I can't say enough great things about the team that helped me; Big Will, Omar, and Ash were all outstanding! Big Will was my salesman and made the entire car buying process smooth and stress free. He helped me find the perfect vehicle and guided me through all the sales paperwork with professionalism and patience. He made me feel comfortable and confident throughout the process. Omar followed up both before and after the sale, and he was always patient and kind. He kept in touch via calls and texts to make sure everything was going well, and his genuine concern for my satisfaction really stood out. That kind of thoughtful service is rare and very much appreciated. Ash, who handled my financing and warranty, was fantastic. He explained everything clearly, answered all my questions, and made sure I understood my options. He made what can be a stressful part of the process feel easy and straightforward. This team truly made the car buying experience exceptional. 10/10 would recommend Texas Toyota of Grapevine to anyone. If you're headed there, definitely ask for Big Will, Omar, and Ash, they’re the best!
I had an amazing experience at Texas Toyota of Grapevine,
I had an amazing experience at Texas Toyota of Grapevine, and I can't say enough great things about the team that helped me; Big Will, Omar, and Ash were all outstanding! Big Will was my salesman and made the entire car buying process smooth and stress free. He helped me find the perfect vehicle and guided me through all the sales paperwork with professionalism and patience. He made me feel comfortable and confident throughout the process. Omar followed up both before and after the sale, and he was always patient and kind. He kept in touch via calls and texts to make sure everything was going well, and his genuine concern for my satisfaction really stood out. That kind of thoughtful service is rare and very much appreciated. Ash, who handled my financing and warranty, was fantastic. He explained everything clearly, answered all my questions, and made sure I understood my options. He made what can be a stressful part of the process feel easy and straightforward. This team truly made the car buying experience exceptional. 10/10 would recommend Texas Toyota of Grapevine to anyone. If you're headed there, definitely ask for Big Will, Omar, and Ash, they’re the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We’re thrilled to hear about your smooth experience with Big Will, Omar, and Ash. Our team is dedicated to providing exceptional service, and it’s great to know they made a positive impact. We appreciate your recommendation and look forward to serving you again!
First time Tacoma owner and took it to Toyota of
First time Tacoma owner and took it to Toyota of Grapevine for my 10k maintenance and questions. The maintenance was easy, but Kristina Cook went out of her way to answer my questions regarding my truck. She took time to walk me to my truck to point out some features. If Kristina continues to service Toyotas, I will follow her. Friendly and professional.
First time Tacoma owner and took it to Toyota of
First time Tacoma owner and took it to Toyota of Grapevine for my 10k maintenance and questions. The maintenance was easy, but Kristina Cook went out of her way to answer my questions regarding my truck. She took time to walk me to my truck to point out some features. If Kristina continues to service Toyotas, I will follow her. Friendly and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your positive experience! Kristina is a valuable member of our team, and it’s great to know she made your visit enjoyable. Thank you for sharing your feedback, and we look forward to seeing you again for your future maintenance needs!
Our sales person made it happen for us and was very
Our sales person made it happen for us and was very helpful. He was great and very kind and understanding.
Our sales person made it happen for us and was very
Our sales person made it happen for us and was very helpful. He was great and very kind and understanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had the absolute best car-buying experience thanks to
I had the absolute best car-buying experience thanks to Caleb! From the moment I walked in, he treated me like family—no pressure, just genuine care and professionalism. He listened to what I needed, walked me through all my options, and made sure I left completely confident in my decision. This was by far the smoothest, most positive experience I’ve ever had buying a car. If you’re looking for someone who truly goes above and beyond, this is your guy. Can’t recommend him enough!
I had the absolute best car-buying experience thanks to
I had the absolute best car-buying experience thanks to Caleb! From the moment I walked in, he treated me like family—no pressure, just genuine care and professionalism. He listened to what I needed, walked me through all my options, and made sure I left completely confident in my decision. This was by far the smoothest, most positive experience I’ve ever had buying a car. If you’re looking for someone who truly goes above and beyond, this is your guy. Can’t recommend him enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your amazing experience! We’re thrilled to hear that Caleb provided you with such exceptional service. Our team strives to make the car-buying process enjoyable and stress-free. We appreciate your recommendation and look forward to serving you again in the future!
I had the absolute best car-buying experience thanks to
I had the absolute best car-buying experience thanks to Caleb! From the moment I walked in, he treated me like family—no pressure, just genuine care and professionalism. He listened to what I needed, walked me through all my options, and made sure I left completely confident in my decision. This was by far the smoothest, most positive experience I’ve ever had buying a car. If you’re looking for someone who truly goes above and beyond, this is your guy. Can’t recommend him enough!
I had the absolute best car-buying experience thanks to
I had the absolute best car-buying experience thanks to Caleb! From the moment I walked in, he treated me like family—no pressure, just genuine care and professionalism. He listened to what I needed, walked me through all my options, and made sure I left completely confident in my decision. This was by far the smoothest, most positive experience I’ve ever had buying a car. If you’re looking for someone who truly goes above and beyond, this is your guy. Can’t recommend him enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Excellent service and problem solver all around .
Excellent service and problem solver all around . Super helpful salespeople who were willing to negotiate the prices.
Excellent service and problem solver all around .
Excellent service and problem solver all around . Super helpful salespeople who were willing to negotiate the prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with our team. Our goal is to provide excellent service and support, so it’s great to know we hit the mark for you. Looking forward to seeing you again!
The Service Department did a great job during my last
The Service Department did a great job during my last visit; oil change, tire rotation, and installed specialty tint to my back windows. I was updated throughout my visit and was sent additional services, cabin air filter, that needed to be replaced. I will continue to bring my vehicle here for all my services.
The Service Department did a great job during my last
The Service Department did a great job during my last visit; oil change, tire rotation, and installed specialty tint to my back windows. I was updated throughout my visit and was sent additional services, cabin air filter, that needed to be replaced. I will continue to bring my vehicle here for all my services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Have had 2 appointments for 25000 mile service first one
Have had 2 appointments for 25000 mile service first one they told me it would be a 3 hour wait which is ridiculous so I rescheduled for a different day. Got to my second appointment pulled in and waited 25 minutes for a service advisor and no one came out. Could see a group of them standing around chatting but paid no attention to me waiting so I just drove off. By far the worst dealership I have ever dealt with. Will not recommend any to go there or ever go back myself.
Have had 2 appointments for 25000 mile service first one
Have had 2 appointments for 25000 mile service first one they told me it would be a 3 hour wait which is ridiculous so I rescheduled for a different day. Got to my second appointment pulled in and waited 25 minutes for a service advisor and no one came out. Could see a group of them standing around chatting but paid no attention to me waiting so I just drove off. By far the worst dealership I have ever dealt with. Will not recommend any to go there or ever go back myself.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair