Texas Toyota of Grapevine

Overall, out of all of the used car dealerships in Dallas, I have found the lowest prices at Texas Toyota consistently. I looked at the reviews and pulled... the trigger on a clean 2019 Rav4. best deal, best customer service. they are busy on Saturday but the sale is amazing.

UPDATE to my review on 10/1: Less than 24 hours later I received a call from Yousef, the sales and operations manager. After discussing my grievance... and concerns over the price advertised and communication, he very professionally offered an agreeable resolution. Yousef offered to memorialize our agreement via email, as appropriate. I appreciate the decency and responsiveness. Thank you Yousef for your quick response and assistance to make this experience positive.

Hello everyone If you thinking buying car don't wait. One of the best dealer near you. ToyotaofGrapevine is the best place,.

WHAT A COMPLETE WASTE OF TIME!!! Carlston, the Internet Director and myself were emailing about a car that I was told BY HIM AND HIS ASSOCIATES they had... available for me to look at and they proceeded to schedule we for merely hrs later to come see it. COMPLETE SMOKESCREEN BY EVERYONE INVOLVED. The car had been sold long before I got there: I’m irate that this uncouth dealership LIED TO ME about a car being available just to snake me into driving down there so I would buy something different. Super UNDERSTAFFED and no one seemed to know what was going on. LYING TO POTENTIAL BUYERS IN ORDER TO ROPE THEM INTO YOUR BUSY OVERCROWDED SHOWROOM TO TRY AND SELL THEM A CAR THATS MORE EXPENSIVE IS NOT ONLY WRONG, BUT A MOVE THATS GETTING THIS REVIEW POSTED EVERYWHERE!!! Dont give your money to this sleezy xxx dealership. And do NOT correspond with their “internet director” As he’s clearly unfamiliar with the available inventory, or a scam artist. THIS PLACE IS A JOKE DONT WASTE YOUR TIME LIKE I DID.

I saw a car we wanted to look at, I made an appointment and got to the location only to be told the car wasn't at the location, it was in route.. I should... have been called prior to my application to be made aware of this because it was a waste of my time and the salesman.

DO NOT GO THEY ARE A BAIT AND SWITCH COMPANY... ALMOST GOT SCAMMED, This is by far THE WORST dealership I have ever used! SOLD US A CAR WITH TRANSMISSION... PROBLEMS AND AIRBAG PROBLEMS AND I HAVE THREE KIDS 5 AND UNDER! ALSO, it has TWO BUSTED SEATBELTS IN THE BACK! (let's not forget it had an open recall that they said was fixed.. but was not) NONE OF THIS WAS DISCLOSED TO US! The used manager Bruce and the used car dealer Michael will keep you there for HOURS while LYING TO YOUR FACE the entire time!

Few things were different than pictures but overall I’m pleased. The process was seamless. I love my car. I purchased my car during the COVID epidemic... however all safety guidelines were followed.

This is by far THE WORST dealership I have ever used! SOLD US A CAR WITH TRANSMISSION PROBLEMS AND AIR BAG PROBLEMS AND I HAVE THREE KIDS 5 AND UNDER!... ALSO, it has TWO BUSTED SEATBELTS IN THE BACK! (let's not forget it had an open recall that they said was fixed.. but was not) NONE OF THIS WAS DISCLOSED TO US! The used manager Bruce and the used car director Omar will keep you there for HOURS while LYING TO YOUR FACE the entire time! They told us our deal was finalized (or they "would take it back in a heartbeat) and they couldn't take the car back (after it's finalized) unless it had serious issues..what's more serious than transmission and air bag issues? (Btw, Bruce said it was finalized Saturday..Omar said Monday.. and we got EMAIL CONFIRMATION THAT IT WAS NOT FINALIZED UNTIL TUESDAY!!!!!) And we were there for FOUR HOURS MONDAY! While they lied to our faces saying it was finalized! We even dropped the car off there Tuesday because they said they would have the Ford house do repairs.. WHICH THEY DIDN'T DO CAUSE WE HAVE A TICKET OF WHAT THEY ACTUALLY TOLD THE FORD HOUSE TO DO!! Omar AND Bruce told us they wouldn't want their family in a car like that.. but they're okay with my family and myself being in it? What makes their family more important than mine?? We reached out to the GM and he never got back to us, just had other people call for him. They're liars and do not care about you, they only care about making money! STAY FAR FAR AWAY FROM THIS DEALERSHIP!!!!!!!! I WISH I COULD LEAVE NEGATIVE STARS!!! ALSO, OMAR OFFERED A RENTAL TO GET OUR INSURANCE TO FINALIZE THE DEAL RIGHT UNDER OUR NOSES!!!!!! THEY ARE SCAMMERS!!!!!!! THEY CHARGED US ALMOST $2,000 ON TOP OF THE STICKER PRICE FOR REPAIRS THAT OBVIOUSLY WERE NOT DONE!

Went and looked at a used truck that wasn't even ready, was able to do all the paperwork easily, clear communication on repairs to be made while I was... waiting on delivery... Even got update videos as it was being run through the shop... Big Will is one of the best salesmen I've talk too in a long time

I bought my wife a car for Christmas from Toyota grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started... noticing paint bubbling and was peeling off the bumper.I contacted Toyota and they had me send them some pictures of the bumper. After waiting over a month with no communication I contacted them again. They said the gentleman I sent them to was out due to covid-19 and they needed me to send them more pictures. after sending the pictures they then wanted me to drive back out to grapevine with the car so they could inspect the under bumper. (I live 65 miles one way from the dealership) I made the appointment and drove to grapevine, only to have the service department manager tell me that the bumper was an after market bumper, and when it was painted it was improperly prepped so they were not going to help me. If I had bought this vehicle from a no name car lot I would expect this type of thing, but not from a multi billion dollar company that is normally known for a great product and service. I now have a car with a defective bumper that I never would have bought 6 months ago if it looked the way it does now. Very dissatisfied, what happened to the time when companies stood behind their product.