Texas Toyota of Grapevine

They are either trying to make money on the back end of the car or the service managers work on commission. They overestimated labor time by 2 hours at... $150/hour and added on a $70 “shop fee” for disposal of a $49 part that weighed 1 pound. Toyota of Dallas confirmed they would do the same job for 1 hour of labor not the 3 hours I was charged. I watched my vehicle be worked on for 1 hour, sit in the bay for 1 hour, then be brought to me at the 2 hour mark. I asked why I was being charged 3 hours of labor when it took 1? That’s just what they charge I was told. Congratulations! You guys got me good but I’m taking this as an expensive lesson that once your car is out of warranty it is not worth continuing service at the dealership.

I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks... in part to my asst. service supervisor Robert Moran and the whole service staff. I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello. He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days. This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working. Neal suggested that I bring it in and let his service techs look at it. He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning. To make a long story short. They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars. Truly a Friendly, Fair and Professional Dealership!

Hello everyone If you thinking buying car don't wait. One of the best dealer near you. ToyotaofGrapevine is the best place,.

While our salesman, Kalil, did an excellent job assisting us in the beginning, the manager, Bruce, cost him a customer who was in the market for two vehicles.... Instead of stepping in to make us feel confident in our car buying experience, he rather insulted us by offering $500 for our trade-in and proceeding to talk over us while we were simply asking questions. We were so displeased that we have vowed not to do business with Toyota of Grapevine for either vehicle and any future needs.

I called to check on a BMW X6 and was told, by the sales manager, everything on it was good. I made a long trip to look at the car and to buy it. Upon... test driving it and returning to the lot, I noticed that the check engine light was on. The salesman became visible upset and left me with a second salesman while he went off to yell at someone on the phone. He came back and said it was probably a loose gas cap or something minor and that they would clear the code. He told me their cars are thoroughly checked and not to worry. During the buying process I insisted on seeing the report on the code. His manager finally admitted that the code was for a catalytic converter which needed an estimated $2,500 repair. He said the car was being sold for a low price for that reason and that it was still a very good deal. Then he had the gall to say that they could try to fix it but would charge me for the repair! I did not appreciate wasting time and money driving to see a damaged car. But I specially did not care for them trying to get me to buy the car knowing it has a serious issue and then trying to get me to pay for it. Last I checked they are still trying to sell the car and making no mention that the car needs repairs. They appear willing to wipe the code and let some poor unsuspecting person get stuck with a car that will not pass inspection without an expensive repair. I ended up buying a car somewhere else the following week. I would not recommend buying a used car at the Toyota of Grapevine (TX) dealership to anyone. Beware, they are dishonest!

My wife and I went to look at a used Highlander. They repeated about how with only 13,000 miles, this was like a new vehicle. We purchased the vehicle,... with the initial promise they would find the second key. After driving that night we noticed a hole in the rear tent. I called our salesman, who in turn talked to his manager. They agreed to fix the tint issue and had not found the other key yet. They said they would schedule a time with the tint people when my plates came in, that way I could get everything done at once. Sounded like a plan at the time. Never heard back from them until a month later, when I was told my plates were in. Went to the dealership and asked for my salesman, he no longer was employed there. They send another gentlemen up to greet me, I explained what I was there for. The first words out of his mouth were do you have a Weowe? If you don't, we owe you nothing! If you end up dealing with this dealership, please take my advice, get everything down in writing because their word means nothing.