Reviews
The dealership is very nice and clean The salespeople
The dealership is very nice and clean The salespeople are very helpful The accommodations are beneficial for a buyers needs
The dealership is very nice and clean The salespeople
The dealership is very nice and clean The salespeople are very helpful The accommodations are beneficial for a buyers needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Khalid was absolutely amazing.
Khalid was absolutely amazing. He helped me get the car of my dreams. Thank you!!
Khalid was absolutely amazing.
Khalid was absolutely amazing. He helped me get the car of my dreams. Thank you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Celeste, thank you for your wonderful review! We are thrilled to hear that Khalid provided you with exceptional service and helped you find the car of your dreams. Your satisfaction is our top priority, and we appreciate your kind words. Enjoy your new car!
I took my car here to get it serviced, and I took it home
I took my car here to get it serviced, and I took it home with a scratch. I brought my car here for an oil change, tire rotation, and inspection. When I picked up my car, I had taken a picture of it and in the picture you can see the scratch. However, I didn’t realize until I got home. When I called, I spoke with Angela who was also the person who handled my services. She said to bring it in and a tech will look at it. The following day, before I brought it in, someone called me asking to take a survey - when I mentioned the scratch I was told that they would fix it. I bring the car in and Angela brings a tech over who examines the scratch. Immediately she starts saying it’s possible that it happened on the way home. When I mentioned the picture I had of the car at the dealership before I sat in it, she said it probably happened on the way to the dealership. Firstly, she was eager to put the blame on me. Second, the scratch goes from the back to the front. It’s physically impossible for it happen while driving because debris would scratch the car from the front to the back. Also, the scratch is deep like someone had gotten something stuck in it. Angela took pictures of the scratch and told me that she would speak to someone named Dave (or possibly David) and reach out to me. This was in April. Not only has she not reached out to me, but I’ve received 4 emails about filling out a survey about my experience. I filled it out hoping that I would get a response, they offered me 10 dollars off my next visit for filling out a survey. Never have I been so disappointed in a car dealership.
I took my car here to get it serviced, and I took it home
I took my car here to get it serviced, and I took it home with a scratch. I brought my car here for an oil change, tire rotation, and inspection. When I picked up my car, I had taken a picture of it and in the picture you can see the scratch. However, I didn’t realize until I got home. When I called, I spoke with Angela who was also the person who handled my services. She said to bring it in and a tech will look at it. The following day, before I brought it in, someone called me asking to take a survey - when I mentioned the scratch I was told that they would fix it. I bring the car in and Angela brings a tech over who examines the scratch. Immediately she starts saying it’s possible that it happened on the way home. When I mentioned the picture I had of the car at the dealership before I sat in it, she said it probably happened on the way to the dealership. Firstly, she was eager to put the blame on me. Second, the scratch goes from the back to the front. It’s physically impossible for it happen while driving because debris would scratch the car from the front to the back. Also, the scratch is deep like someone had gotten something stuck in it. Angela took pictures of the scratch and told me that she would speak to someone named Dave (or possibly David) and reach out to me. This was in April. Not only has she not reached out to me, but I’ve received 4 emails about filling out a survey about my experience. I filled it out hoping that I would get a response, they offered me 10 dollars off my next visit for filling out a survey. Never have I been so disappointed in a car dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We are sorry to hear that your experience did not meet your expectations. It's important to us that every guest feels listened to and respected, especially when an issue arises during a service visit. We would appreciate the opportunity to look into this further and help resolve the matter directly. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can fully review the situation and work toward a resolution. Thank you again for bringing this to our attention.
The dealership staff were very willing to work with me on
The dealership staff were very willing to work with me on the car buying process. I would highly recommend going there if you are looking to get a car.
The dealership staff were very willing to work with me on
The dealership staff were very willing to work with me on the car buying process. I would highly recommend going there if you are looking to get a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind recommendation! We’re thrilled to hear that our staff was able to work with you and make the car-buying process a positive experience. Your feedback means a lot to us, and we’re grateful for your trust. We look forward to assisting you again in the future!
Great customer service and very professional.
Great customer service and very professional. Excellent dealership . Best Toyota dealership in Texas. Great manager David Wings and best salesperson Nasser.
Great customer service and very professional.
Great customer service and very professional. Excellent dealership . Best Toyota dealership in Texas. Great manager David Wings and best salesperson Nasser.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We take pride in providing excellent customer service, and we're glad to know that David Wings and Nasser made a positive impact on your visit. We truly appreciate your feedback and look forward to serving you again in the future.
Texas Toyota of grapevine was quick and responsive to
Texas Toyota of grapevine was quick and responsive to what my needs were for a vehicle.
Texas Toyota of grapevine was quick and responsive to
Texas Toyota of grapevine was quick and responsive to what my needs were for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're glad to hear that we were quick and responsive to your vehicle needs. We strive to make the car-buying experience as smooth and efficient as possible, and it's great to know we met your expectations. Enjoy your new vehicle!
Our car guy Milton was great!
Our car guy Milton was great! He was kind and helpful and gave us lots of info!
Our car guy Milton was great!
Our car guy Milton was great! He was kind and helpful and gave us lots of info!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind feedback! We’re so happy to hear that Milton provided you with excellent service. His kindness and helpfulness, along with his thorough information, are exactly what we aim for. We truly appreciate you sharing your experience and look forward to assisting you again in the future!
Jon D was a pleasure to work with!
Jon D was a pleasure to work with! Very helpful, friendly, not push & get you what you want! Highly recommend!
Jon D was a pleasure to work with!
Jon D was a pleasure to work with! Very helpful, friendly, not push & get you what you want! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Jon made such a positive impression during your visit. It’s great to know that you felt supported without any pressure and that he helped you find exactly what you were looking for. We truly appreciate your recommendation and hope you continue to enjoy your vehicle!
Milton was very helpful in our car shopping process and
Milton was very helpful in our car shopping process and helped us find a car that fit our needs.
Milton was very helpful in our car shopping process and
Milton was very helpful in our car shopping process and helped us find a car that fit our needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Excellent customer service by Lomax.
Excellent customer service by Lomax. Definitely would recommend this dealership. Outstanding customer service by their team
Excellent customer service by Lomax.
Excellent customer service by Lomax. Definitely would recommend this dealership. Outstanding customer service by their team
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.