Reviews
Good communication.
Good communication. I had to wait a couple of days for a part, but work was done earlier than expected. Brandon kept me updated throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review and for allowing Brandon and our team to assist you with your service needs. We are happy that your experience during your visit was a positive one and we will be looking forward to seeing you next time.
The customer service here is 10/10 the best Infiniti
The customer service here is 10/10 the best Infiniti dealership out here always a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you Angel! Thank you for choosing INFINITI of Bellevue and for allowing us to assist you. We are grateful for you and your business!
Enjoyed the delivery process, with the speed and accuracy
Enjoyed the delivery process, with the speed and accuracy of the personal attention we received.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star review and for choosing INFINITI of Bellevue. We appreciate you and your business!
Very expensive for the value provided.
Very expensive for the value provided. You will pay premium costs for less than average customer service.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Very very very very very very very very very very
Very very very very very very very very very very very very very good service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and good selection.
Fast and good selection. Process was tolerable. Great coffe and drinks location a little tough
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Courteous staff and timely, efficient service.
Courteous staff and timely, efficient service. We are always very pleased at Infiniti of Bellevue.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sean and Demetri made the buyer vehicle experience
Sean and Demetri made the buyer vehicle experience efficient and detailed. Sean was specially thorough during vehicle pick up on going through all setup details and explaining the features.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jaylene is just amazing!
Jaylene is just amazing! She is One of the only reasons we keep coming back to infiniti!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind review and we are grateful for your continued business! We are that happy that Jayelene continues to provide you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Bellevue and for your continued loyalty to our service team!
I see lots of good online reviews for Infiniti of
I see lots of good online reviews for Infiniti of Bellevue – my experience was literally Terrible. My wife’s car was recently totaled by a very bad hail storm and her car was her baby. This dealer had a nice used convertible that she liked, so I worked out a deal with the sales team (emails, phone calls, and texts). As I don’t live in the Seattle area, I was considering flying there and driving the car home or possibly shipping it. The sales team provided me with a quote for shipping at the beginning of the negotiation and that number was reasonable. We then completed negotiation on the car in 2 subsequent calls and, in the last call, they said they double-checked the shipping cost and it had gone up a few hundred dollars more, but that they would explore a few other shipping companies and call me back to get the deposit. I asked if the deal was done as far as the negotiation on the car and their response was YES…so we just needed to iron out a final price on shipping. 2 hours later they had not called to get the deposit or provided an update on shipping cost, so I called and was told the sales guy was busy with another customer. One hour later, the sales team called to inform me they sold the car to a different customer. Technically we had not closed the deal, no contracts signed, and no deposit provided…but I told them this is why people don’t like buying cars from Shady sales people. I know there online posts from folks that are "always disgruntled" and complain for the sake of complaining...that's not me and not the reason for this review...I'm a reasonable guy and Infiniti of Bellevue did not honor our agreed upon deal. I will never buy a car from Infiniti of Bellevue and I highly recommend you avoid this dealer as well.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, my name is Ryan Virtue and I am the general sales manager here at Infiniti of Bellevue. I apologize your experience with us did not meet expectations but I appreciate you reaching out and sharing your thoughts so we can learn from it and become better. In this instance it sounds like your salesperson did everything they could to earn your business and it was just a case of bad timing. You and your salesperson were 99% complete on your deal but the shipping company we got a quote from threw a last minute surprise in and, while attempting to find another transporter, a customer pulled into the store and purchased the vehicle from another salesperson here. This situation, where another customer comes in to purchase a vehicle someone is already working, is completely out of the dealership's control and I think it's very unfair to call your salesperson "shady" considering he worked for you for several days and also lost out when the vehicle was sold by another salesperson.I would love an opportunity to speak with you and find out if there is anything else I'm missing about this transaction; please feel free to call me at 425-602-5955 if there is anything else that has gone unspoken or even if you can think of anything I can do to help make up for the inconvenience. Thank again for reaching out and I hope to hear from you soon.