Long of Chattanooga

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
209 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    September 9, 2020

    Recently moved to Chattanooga. Took my vehicle there 2 times and each time I've had terrible customer service there. Don't care about customer at all.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 26, 2020

    Friendly service. Attention to all my needs in trading vehicles. Jordan was very knowledgeable about the car. He explained all the buttons and even set... my phone to my car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 13, 2020

    Professional, Friendly Staff My first visit to this dealership, but felt comfortable with no pressure sales or add-on service "suggestions". Will use... this dealership for my future needs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 4, 2020

    Went in looking for a vehicle for our 16 year old. Wanted something reliable and safe, and hopefully a great vehicle that would last him through college.... Our salesman, Bryce was super patient with our son, and listened to what he wanted. Let him look at everything his heart desired, until he found “the one”! The buying process was just as smooth as the search. I would definitely recommend this dealership to anyone looking for a new or used vehicle. Every Customer Service Agent goes above and beyond to make sure you enter as a customer, but you leave as a friend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 1, 2020

    James Odom was an amazing salesmen and everyone in the facility was extremely professional and polite. I advised James what I was looking for and I got... exactly what I asked for..

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 18, 2020

    Dan was a wonderful in explaining the details of my issues, answered all my questions with respect and kindness. Accommodating the need for transportation... during my busy day. Delivered Excellent service and my car earlier than promised

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 21, 2020

    They had very good service. They fixed my car very fast and also gave me a rental car so I would have to wait. They have very good customer service and... care about you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 20, 2020

    Service was excellent. Jason took his time educating me about all of the features on my vehicle. I was greeted with a smile by everyone...total professionalism... ! I would definitely recommend this dealership and send them to Jason !! Thanks !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 11, 2020

    This is by far the best place I have ever bought a car from. Torrie was exceptional with her knowledge of the vehicles and asking the right questions to... make sure I was getting the car that I was looking for and met my needs!! All of the people were friendly and professional and I would recommend them to everyone!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    February 19, 2020

    On 02/14/2020 I took my 2016 CLA 250 for service. Problem#1- I made an appointment 1 week prior to my arrival. Upon arrival I was advised that they had... no idea I was going to have my vehicle serviced. They advised me that they did not have me scheduled to have service done. Problem#2- I advised them that I had 3 problems that I needed fixed on my vehicle. Number 1, I needed to have my brakes and rotors changed. Number 2, I have a rear speaker that rattles/shakes when volume is on normal level that needed to be replaced. Number 3, my infotainment system needed to be updated. Out off all 3 issues the only repair they completed was changed my brakes and rotors. Problem#3-I arrived at 9:45am and at 12:30pm the service tech approached me. The service tech advised me that my vehicle needed to have its brakes and rotors changed. I advised them of the problem and what I needed done at 9:45am. It took them over two hours to tell me what I told them earlier. Problem#4- i received my vehicle back at 1:30pm. I was billed “Service hours” from 9:45am to 1:30pm even though they did not start working on my vehicle until 12:30. I do not recommend. Do not go. I rather drive an extra 30 miles and go have my vehicle serviced at the Mercedes Benz in Marietta Ga.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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