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Reviews

Average Ratings

4.8
75 lifetime reviews.
  • My experience with this dealership was wonderful

    My salesman Travis was very patient, knowledgeable and helpful. He took the time to explain the new features and even helped me to start the proce...


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    My salesman Travis was very patient, knowledgeable and helpful. He took the time to explain the new features and even helped me to start the process of using the apps. I upgraded from a 2015 to a 2017 so some of the features were more technical so I really appreciated the guidance.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Zachariah was great!

    Zachariah was excellent from start to finish. I highly recommend going to see him for all your car needs.


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    Zachariah was excellent from start to finish. I highly recommend going to see him for all your car needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Top Notch Service Team

    Excellent service team with David, Drew and Peter (Manager). These guys take good care of you, explain everything and even though they're very bu...


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    Excellent service team with David, Drew and Peter (Manager). These guys take good care of you, explain everything and even though they're very busy, they keep you informed. I recommend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • service

    Great service, yet again something went wrong with my 2016 Volvo and yet once again there is a recall so I have to make another trip. Why can't ...


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    Great service, yet again something went wrong with my 2016 Volvo and yet once again there is a recall so I have to make another trip. Why can't you notify me of a recall? Great staff.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Seatbelt repair

    MaryBeth at Long Mercedes is a model customer service representative. I have worked with her a few times now and she never wavers from excellent s...


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    MaryBeth at Long Mercedes is a model customer service representative. I have worked with her a few times now and she never wavers from excellent service. My seatbelt broke and when I went in to have it fixed she explained due to my mileage it was out of warranty. She knew I had just been in last month and had several things done so another car expense was difficult to swallow (especially a broken seatbelt!). She made a few calls and got it all covered with no cost to me! MaryBeth keeps me informed during my appointments and is sensitive to my time by making sure if needed, she can provide a car while mine is being worked on. I could go other places to get my car serviced but am so happy with my service at Long I have no intention of going elsewhere.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Sales

    Josiah was very easy to work with and great with follow up. Thanks to him and Allan Long for making the transaction seem less.


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    Josiah was very easy to work with and great with follow up. Thanks to him and Allan Long for making the transaction seem less.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • First car

    First car I've ever bought on my own and couldn't be happier. Jenny was excellent and one of the sweetest people I have ever met.


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    First car I've ever bought on my own and couldn't be happier. Jenny was excellent and one of the sweetest people I have ever met.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience

    Demetrius and Allan long were patient with me! They were knowledgeable about the vehicle and made the decision easy for me and my wife. I love doi...


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    Demetrius and Allan long were patient with me! They were knowledgeable about the vehicle and made the decision easy for me and my wife. I love doing business with long of Chattanooga.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    My family has done business with Demetrius and we were referred to him. Demetrius treated us like family. We were very pleased with him and the ex...


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    My family has done business with Demetrius and we were referred to him. Demetrius treated us like family. We were very pleased with him and the experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Outstanding Service

    Neil Sobel is an outstanding sales person. He really know his cars and matches them to what the customer wants and needs. He is courteous and work...


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    Neil Sobel is an outstanding sales person. He really know his cars and matches them to what the customer wants and needs. He is courteous and works hard to get the right deal for the customer. Hats off to Neil Soble and Long Mercedes of Chattanooga.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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