Ed Moore and the sales team are nothing but the best. He went above and beyond from beginning to end. Thank you Tysons Corner Mercedes!
Sales consultant Eliseo Rivera was Very professional and fast. I woul recommend him to anyone who is interested in Mercedes-Benz , the loans departmen...t was also very professional and courteous
I was a loyal customer of the Mercedes Tysons Service Center for 13 years. During my last visit for a B service, the service manager called me to tel...l me that I had a very heavy oil leak that would cost $4590 to fix. I looked at the floor of my garage, which had been power-washed a few months prior and where I park my car each night, and there was not a drop of oil. I explained to the service manager that my car couldn't possibly have a heavy oil leak, since my garage floor is perfectly clean. He argued with me and insisted that I needed to do this costly repair. For the 1st time in 13 years, I did not agree to the costly repair suggested. I picked up my car and brought it home. The next morning, there was a puddle of oil on my garage floor. I brought my car to another mechanic to get a 2nd opinion, and he told me that the "heavy oil leak" was caused by the fact that the oil drain plug on my car had been loosened. He said it was barely hand tight. He charged me $70 to clean up the oily mess that the Mercedes service folks created, and to tighten the plug. I feel that I was targeted by the Mercedes service folks, because I am a woman and because I have been a loyal customer who had a history of generally agreeing to their costly service recommendations. I described my experience to the General Manager of the dealership to give him a chance to make it right and win back my business. That was a waste of time. I do NOT recommend Tysons Mercedes service. Do yourself a favor and go elsewhere.
The repair took place over a year ago. Again, over one year ago. I asked why she waited until now and the customer stated because she was emotionally ...distraught and it took her the last 12 months to muster up the courage to call us. I explained to her that our $4,590 estimate included recommended items to have completed for her safety (the vehicle is a 2003 with well over 100K miles). I went on to add that our pricing matrix is the same for every customer and have proof to substantiate. Respectfully, her "I was targeted because I am women" statement is unfounded and pure conjecture. This customer's proposed remedy was to offer a full day's pay from work (citing she needed to leave work to take her vehicle in to get it serviced) and to send a power washing company over to her home to clean the garage floor. I retorted that I couldn't do that, but I value her business and would offer multiple services at a discounted price on her 14 year-old vehicle or potentially free hinging on the repair. She thanked me and agreed. Also, I took copious notes of the exchange and she stated the independent shop gave her an estimate of $700, not $70. That's fact. We certainly appreciate her as a customer and would welcome her back with open arms if she needs anything in the future. Jason Hoover General Manager Mercedes Benz of Tysons Corner
I live in Tysons almost 16 years now and this dealership is less than half a mile from where I live and never wanted to go there because my bad experi...ence over the phone with the service team there and because the not good reviews I read about that dealership. BUT today I was amazed by this Tony Zelaya who seems to be new sale member there. Tony was extremely professional, knowledgeable, honest, patient, available even during his days off by calling his cell phone, in short a person you love to talk and deal with. I have no relationship with this guy but because what he did he deserves my review. Thank you Tony for everything and your wonderful attitude that this dealership really needs. Wael Tanesi
My family and I have been in the Auto Body business for many years so i have purchased many cars over the years. Last week my wife and I bought our fi...rst Mercedes. We had such a wonderful experience thanks to Tony Zelaya and his team. Tony made us feel like family.
lazy even to put pictures of car when advertising, nothing to say about service
I wish I could give these guys a negative rating. I just stop three today to potentially purchase an over 100k vehicle. It was the most unpleasant car... buying experience I ever had in my life. Unfriendly and arrogant sales personnel. I felt I need to work hard just to keep conversation going and sales staff did not try to make me feel comfortable; or to inform me about dealership or quality service they should be providing; nor did they try to work towards potential sale... Total professional embarrassment. I don't want to put associates data in public this way but if that was a representative of their service I think they need to either retrain their people or go into different line of business as what I saw today is below any acceptable level of professionalism. I will still purchase similar vehicles but these guys do not deserve my or anyone else's business. Recommend everyone stay away from this place. I will purchase my next vehicle elsewhere tomorrow.
I met Tony Zelaya at a different dealership but he is now with MB Tysons. Tony sold us a GLE 350, and a year later we are still very happy with the pu...rchase. He went out of his way to understand what we needed, including the smallest details. Tony then searched for the best deal for us, pulled up comparison on the web, and discussed financing options with us. He remains in touch and has been helpful organizing our first inspection. We recommend Tony highly.
This is the worst service centre I have ever experienced in my entire life. The manager has no idea what he is doing and his employees are living up t...o his legacy. They are liars. Plain and simple. All they did was exaggerate about the damage to my vehicle, send me absurd bills, and take forever to get anything done. Extremely unorganized, thieves. Stay away if you want whats best for you and your wallet.
Had a very pleasant car buying experience at MB of Tysons Corner. Lucas, my sales agent addressed all the concerns I had and was responsive throughou...t my car buying process. The other staff members there were also terrific.