Mercedes-Benz of Tysons Corner

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Reviews

Average Ratings

3.5
60 lifetime reviews.
  • TMORO

    Very pleasant experience. Fez was terrific to work with and I was treated like family throughout the entire process. I could tell they wanted my ...


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    Very pleasant experience. Fez was terrific to work with and I was treated like family throughout the entire process. I could tell they wanted my business and did what was necessary to make the deal work out where it was fair for both parties. I would recommend them with no hesitation based on my overall experience and hope to purchase future vehicles from them down the road. Thank you and keep up the great work.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mercedes Benz of Tyson's Nothing but the best!

    I don't usually write reviews, However, regarding my incredible experience with this dealership I had to shout out a few amazing people. First Mah...


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    I don't usually write reviews, However, regarding my incredible experience with this dealership I had to shout out a few amazing people. First Mahboob Sarwar (used car sales Mgr.) Mahboob's commitment to his clients'satisfaction is primary. He goes above and beyond to deliver an experience that's genuine, informative, cultural based and will inevitably land you in a vehicle of your choice! He's the epitome of a Mecedes Benz sales Mgr. (Nothing but the best) Michael Skarlatos- A salesman with a heart. He worked to the best of his ability to make certain I was happy with the options suggested. Michael took me on several test-drives but knew instantly when I'd made the connection with MY CAR! I was truly impressed by his level of experience .. Jorge Lucas (Service Advisor) The absolute best service advisor I've ever had the pleasure of connecting with! Jorge is attentive, diligent and as professional as they come. I watched him deal with several customers prior to engaging with him, and he's consistent. He not only listens to and addresses the customers' concerns, He follows through on his commitments, reassures/comforts in a way that validates quality. He's truly an asset to this service location. I've already referred friends to this location whom in such a short period is delighted with their purchase and experience with Mahboob Sarwar and team!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good experience with Ahmed

    It has been a good experience to work with Ahmed @ Tyson's Mercedes. He has been courteous and accommodating. Highly recommended


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    It has been a good experience to work with Ahmed @ Tyson's Mercedes. He has been courteous and accommodating. Highly recommended

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great dealer and awesome salesperson.

    Nam Su is the best sales person. No pressure and very patient answering many questions. He gave us the best price without much haggling needed. ...


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    Nam Su is the best sales person. No pressure and very patient answering many questions. He gave us the best price without much haggling needed. Other staff were very friendly and courteous to new customers from what I observed. I would highly recommend this dealer and especially the salesperson.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experiences

    I have been a repeat customer here for several mercedes we have owned over the years. We have been very happy with the work done by the service de...


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    I have been a repeat customer here for several mercedes we have owned over the years. We have been very happy with the work done by the service department. They have always accommodated our schedules and completed the work as promised.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mercedes r class

    I was looking for a mb r class which they had but was without photos So after I contacted them the photos were provided. In addition I was offere...


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    I was looking for a mb r class which they had but was without photos So after I contacted them the photos were provided. In addition I was offered a wide range of other mb after I had specifically asked for r class with airmatik. Actually the r was not an airmatik :-) Otherwise I am happy with he customer service

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Parts Department has not been helpful.

    I enjoyed the salesperson's demeanor and knowledge. I was somewhat uncomfortable with the finance people, but no real problems there. The servic...


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    I enjoyed the salesperson's demeanor and knowledge. I was somewhat uncomfortable with the finance people, but no real problems there. The service Department did a good job in warranty issues and the expensive services every 10,000 miles. However the most expensive service came right after my maintenance coverage which I paid at purchase ended, Not very helpful. My ignition froze on me and it was replaced but I paid for it, not the dealer or manufacture. My key bob stopped working, but I had a second one. I had the Parts Dept. to replace it for more that $250.00 up front cost and have never heard from them. I found the Parts Dept personnel to be rude and sarcastic.I love my car, but I am somewhat disappointed in my experience. I am sure, that Tysons is emblematic of all dealerships., unfortunately.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • A recent purchase that was very pleasant

    I found a 2013 SLK350 online via Cars.com listed by this dealership, transacted the purchase online with Ahmed, and the whole process was very ple...


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    I found a 2013 SLK350 online via Cars.com listed by this dealership, transacted the purchase online with Ahmed, and the whole process was very pleasant and professional. My wife and I traveled to the dealership to pick up our purchase, and it went pretty well. I will certainly look to do business with them again, especially their internet (Fleet) team.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service

    I was interested in buying one of their car. Emailed them for the availability but no one replied. It is a very poor customer service!


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    I was interested in buying one of their car. Emailed them for the availability but no one replied. It is a very poor customer service!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible Attitude

    I was going to see a C 300 Coupe. Just because I was not planing to purchase immediately, they sent me back and said they that the car is going to...


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    I was going to see a C 300 Coupe. Just because I was not planing to purchase immediately, they sent me back and said they that the car is going to change by early next year. I wonder what's going to change about it except that the convertible and AMG might come out. Do not go to this dealer if you have a choice. That was my worst experience ever.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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