Lindsay Ford of Wheaton

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
194 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 15, 2019

    My salesperson Justin was very professional and thorough. Explained everything well. He inquired as to the best type of truck for me and suggested several... options. I would certainly recommend Justin.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this 5-star review. Congratulations on your purchase! I'm glad to hear that Justin helped you find the right ca...r at the best price possible. Please keep us in mind for your future auto needs as our team is always here to assist you.

  • 5.0 out of 5
    October 15, 2019

    Lindsay Ford was great. Our salesman Gary Press was the perfect salesman, no pressure,had patience,very informative,took his time with us-it was a pleasure... working with him

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5 star rating and opportunity to earn your business. We appreciate it.

  • November 6, 2014

    I came with a Truecar.com price from another dealership. Sarah Byrd matched it and set me up with an awesome salesperson named Randy. Sarah and Randy helped... make the experience a great one. I was impressed with how much they wanted to make my purchase a perfect one. Having worked in a dealership before, not all salespeople care whether you come back or recommend their place of business. Sarah and Randy definitely did make it worth my while to come there and want to recommend them to anyone purchasing a Ford. I absolutely love my new Escape

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Cathy! Thank you so much for taking the time to leave us this positive feedback. We are happy to hear that our team worked together to help provide... you with the vehicle you wanted at a price that worked for you. Enjoy your new Ford Escape!

  • 5.0 out of 5
    October 12, 2019

    Kevin was great, he and his mangment team worked hard to make a deal happen. I am happy owner of a mustang gt. They did everything from A to Z

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking time out of your day to share your experience with us. We believe in attentive and professional customer service and I'm ...glad that our team made such a great impression on you.

  • 2.0 out of 5
    September 21, 2019

    Ok so first of all we are happy with our seller Tay and the car. What we are really not happy about it is on how the deal was closed. Ok so we signed everything... and once we had the keys we realized that the interest rate was never discussed... So then we realized that our interest rate was ridiculous... Way to high for our perfect credit score. We know we were stupid on not asking about that earlier but Alex the person who was helping us on closing the deal never went throu the interest rate when is really important when you are financing a car. I'm sure it was intensional what it makes me so upset because it is not right. Yeah we were stupid on signing without checking that part of the deal but still not right! Also when he talked about the warranty of the car he told us a bunch of things were included on the warranty but once again he never mentioned that was extra... He said it is included on your warranty when it really wasn't we were paying extra for it. Making a deal with Lindsay it was one of those things that I regretted next day...

    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for alerting us of this issue. Our top priority is delivering 100 percent customer satisfaction and we are very disappointed to hear about ...your experience. We would really appreciate the chance to speak with you regarding this matter. Please contact Ruth Aguilar - Customer Retention Manager 703-647-1274 ruth.aguilar@lindsaycars.com at your earliest convenience. We look forward to speaking with you and regaining your trust in our business.

  • 1.0 out of 5
    September 18, 2019

    So Ford tacks $1500 onto the listing price for the "Ford Quality Assurance Guarantee." In and of itself, this non-optional quality assurance add-on is... ridiculous, but it's way worse when the quality-assured car turns out to be of low quality. Below are the issues we've run into since purchasing this car in July: -All 4 brake pads needed to be replaced (the car failed VA State Inspection for this reason) -The car battery had to be replaced -One of the two sets of automatic keys they gave us don't work -The right blinker is faulty -Our mechanic says we'll need to replace all four rotors within the next 3 months Representatives from Ford have ignored my texts, failed to call back when they said they would, and continually demonstrated a failure to uphold the guarantee they forced my wife and I to pay an extra $1500 for. My advice? It's a scam. Don't do it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to contact Ruth Aguilar, Customer Retention Manager 703-647-1274 ruth.aguilar@lindsaycars.com if you'd like to discuss anything in greater detail.

  • 5.0 out of 5
    August 14, 2019

    Had a fantastic experience at this dealership with top notch customer service from our salesman Justin. From the moment we walked in we were treated kindly... and had our questions and needs met and then some. Justin made the entire process easy and worked hard for us finding exactly what we were looking for.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you.

  • 1.0 out of 5
    July 29, 2019

    Warning ***DO NOT ATTEMPT TO BUY FROM THEM*** I say attempt, because if you actually get the vehicle you buy, you would be doing better than me. I know... this is long but if you plan to shop here PLEASE READ!! I am not sure what to do at this point. I feel like I have been lied to and strung along by this dealership long enough. -On Sunday July 7th I had first inquired about the 2012 Expedition and was told it had only been there 3 days, carfax report showed one owner. -7/8 I was told its a "very clean vehicle!" and was owned by the GM, Sarah. I wanted to come that day but we discussed pricing and it seemed there were some 'hidden' fees that eventually you all agreed to waive but it was too late in the day. I made it very clear that I live 1.5 hr away on a good traffic day. I made an appt for 7/11 @ 1245. -7/11 I a paid babysitter to come up to the appt which again took me almost 2 hours to get to. At 12:33 I got a text stating that "service has to finish up" and vehicle was not ready. I bought it anyway with agreed upon repairs for upholstery, front bumper, and timing chain. And the agreement that the vehicle would be delivered to me, and the estimated time frame would be the following friday, which gave them over a week to have it ready. -7/18 I sent a text to check the status at 10:45 am and was told it was "near ready" and they were "finishing the timing chain". at 6:14 pm I got another text saying that they had to order a part and it couldn't be delivered on time. I asked what part, and did not get an exact answer just that it was part of the assembly. I also asked for a quote on my out of pocket expense for the upholstery work, but did not get one. Per the sales convo, that should've been done. 7/19- 2:00pm I contacted again to check on status. Sarah called back and stated the truck work was "all done" except for the upholstery which she said could be done at my house when the truck was delivered on the following monday. 7/22- 9:59 am I inquired about the time of delivery. Sarah called back and said that the upholstery guys were there now and ready to take care of everything and the front bumper work was better done in the shop (which at that time I thought the bumper was already done). I said okay and we made a plan that the truck would be delivered the next day in the evening. She stated that because of the trouble, the dealership would cover all of the repairs. 7/23 2:30 pm I hadn't heard any news of delivery so again I sent a text to ask. Sarah called back and said they believe the truck needs a new engine and she would not want me to risk buying it at this point. I was very upset but she said she would look into what else was in stock and send me some other options or look into replacing the engine under warranty because we purchased a 'bumper to bumper' warranty when I bought the truck. 7/24 I hadn't received any information on other trucks or an answer on the engine. I asked to cancel the loan over text. Sarah text back and stated "we already cancelled". I inquired about my deposit and got no response. I sent another text at 8:08pm, Sarah called back and after a long conversation about other truck options and warranties, she stated she would refund my $1000 deposit the next day. She took all of my debit card information. 7/25 I asked about the 2016 Expedition and what the price difference would be as another option, Sarah said she was working on it, no other response. I did not receive my deposit back. 7/26 10:30am I sent a text to Sarah about the deposit and asking for proof that the loan is cancelled because I found another truck closer to home that I am interested in. I did not get a response. My deposit is still not refunded. My husband called at 11:00 left a message for the Client Experience Director, Ruth to contact me. I called and left a message also. We talked to Ruth and she assured us that everything was cancelled and the deposit was refunded, but 7/29 still nothing!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are very disappointed to learn about your unsatisfactory experience with us. Your feedback has been shared with the appropriate personnel in an eff...ort to help us improve. Should you wish to discuss further, we appreciate any opportunity to regain your trust.

  • 4.0 out of 5
    July 22, 2019

    The process was rocky at the start. Initial salesman Petros was excellent! Issues with purchases were resolved by GM Sarah, she was great. When we came... back, finalization of sales was done by Brandon who was great as well.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this review. If there is anything further we could do to assist you, please let us know.

  • 5.0 out of 5
    April 10, 2019

    My fiancé and I highly recommend Brandon Rice at Lindsay Ford! After weeks of shopping for a new lease we were stressed and tired of dealing with salesmen... who pressured us to get something we didn’t want. Brandon was kind and honest and really made us feel comfortable. He didn’t pressure us to accept a deal and when we said no to a price he would immediately agree and go try to get a better deal. Brandon is very professional and we will only deal with him going forward.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Great! Thank you for the 5-star review. We are happy to hear that you enjoyed working with our friendly sales professional. Providing a transient, hon...est and pressure-free car buying experience is always our goal. Enjoy your new ride, and we look forward to assisting you in the future.

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