Reviews
Sales person added on over $3,000 in "fees for buying the
Sales person added on over $3,000 in "fees for buying the truck". A REAL RIP OFF. Avoid!
Sales person added on over $3,000 in "fees for buying the
Sales person added on over $3,000 in "fees for buying the truck". A REAL RIP OFF. Avoid!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, I'd love to connect with you over the phone so we can discuss this further. Would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Lindsay and Sherlene are all in today and would love to assist. Thank you!
Horrible customer service at the Service Center.
Horrible customer service at the Service Center. I made an appointment online, showed up on time, and then waited 3 hours and 15 minutes for them to tell me that the part I needed wasn't in stock! I even identified the part (a fuse from the recent recall) when I made the online appointment, so they knew all of this ahead of time. They also could have just checked if it was in stock when I arrived. Avoid this Service Center that does not value your time.
Horrible customer service at the Service Center.
Horrible customer service at the Service Center. I made an appointment online, showed up on time, and then waited 3 hours and 15 minutes for them to tell me that the part I needed wasn't in stock! I even identified the part (a fuse from the recent recall) when I made the online appointment, so they knew all of this ahead of time. They also could have just checked if it was in stock when I arrived. Avoid this Service Center that does not value your time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carmax was more up front!
Once they got the 25k down payment, I felt like I was railroaded straight to the car. No time was given to make sure I understood my interest rate and my base payment. Mr. Finance officer just showed me where to sign on each paper. ( I wanted to believe he would explain after but he just handed the folder to me with a very friendly thank you . Yes, I love my car, but at the highest interest rate ,and 9 years to pay it off! I will have buyers remorse forever!
Carmax was more up front!
Once they got the 25k down payment, I felt like I was railroaded straight to the car. No time was given to make sure I understood my interest rate and my base payment. Mr. Finance officer just showed me where to sign on each paper. ( I wanted to believe he would explain after but he just handed the folder to me with a very friendly thank you . Yes, I love my car, but at the highest interest rate ,and 9 years to pay it off! I will have buyers remorse forever!
- Customer service 4.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carla! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. We don't have anyone in our customer database under this name, nor anyone who fits that financing description - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!
NEVER use this dealer for service
I felt so swindled by this dealership, I will NEVER return. I purchased a Kia full service maintenance plan from the dealer where I purchased my car which they refused to honor, and charged me an outrageous amount for an oil change and tire rotation. They double charged me for the tire rotation, when I also got a tire balance, and the wheels were already off for that. They changed a diagnostic fee from $250 to $300 when I complained about the other charges at pickup, and NEVER gave me any of the charges by phone or in writing until after I gave them my credit card to pay (every time I asked for estimates, they were vague and said they did not know). This service appointment also took 2 weeks to get, as they claim there was not anything available sooner. They had my car from 7am and not done until 5:00 pm for oil change, tire balance and rotation, and a simple diagnostic of a minor problem which I already told them what was wrong at drop off and they never fixed, nor offered me an appointment to fix. Please never ever use this dealer for service.
NEVER use this dealer for service
I felt so swindled by this dealership, I will NEVER return. I purchased a Kia full service maintenance plan from the dealer where I purchased my car which they refused to honor, and charged me an outrageous amount for an oil change and tire rotation. They double charged me for the tire rotation, when I also got a tire balance, and the wheels were already off for that. They changed a diagnostic fee from $250 to $300 when I complained about the other charges at pickup, and NEVER gave me any of the charges by phone or in writing until after I gave them my credit card to pay (every time I asked for estimates, they were vague and said they did not know). This service appointment also took 2 weeks to get, as they claim there was not anything available sooner. They had my car from 7am and not done until 5:00 pm for oil change, tire balance and rotation, and a simple diagnostic of a minor problem which I already told them what was wrong at drop off and they never fixed, nor offered me an appointment to fix. Please never ever use this dealer for service.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!
Rip off
The service department is a rip off. They make you get a diagnostic even if you tell them what you need. Don't waste your time or money. Go to a reputable dealership that is honest and cares about you as a customer.
Rip off
The service department is a rip off. They make you get a diagnostic even if you tell them what you need. Don't waste your time or money. Go to a reputable dealership that is honest and cares about you as a customer.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandie, we'd love to connect with you to discuss your experience, but we aren't seeing this name in our recent customer database. Would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!
I'm not happy with your service!
On November 30, 2022, I took my 2017 Ford Expedition in for a recall repair. My appointment was for 10 am, I came in at 9:45 and told the service desk that I would wait. And wait I did. All day people came in, service people walked thru, no one said anything to me, Finally, at about 4:30 pm I went to the service desk to ask about my car. The answer was that it would be a few minutes while someone finished their lunch. Ok, fine. I drove out of the garage at 5:15 PM! That's 7 hours! I know the service on this vehicle had been completed for hours, the vehicle had been sitting outside under a tree as it was covered with bird droppings! Unfortunately, since it was dark, I didn't see how much mess there was. I was waiting for the "how was your service?" phone call the next day, but only got a text with a thank you and here's a link to schedule your next service. No way. Now the temps are in the 30's and there are no car washes open. Besides the cold weather, I'm unable to do it myself because of medical issues. Nope, I'm not happy!
I'm not happy with your service!
On November 30, 2022, I took my 2017 Ford Expedition in for a recall repair. My appointment was for 10 am, I came in at 9:45 and told the service desk that I would wait. And wait I did. All day people came in, service people walked thru, no one said anything to me, Finally, at about 4:30 pm I went to the service desk to ask about my car. The answer was that it would be a few minutes while someone finished their lunch. Ok, fine. I drove out of the garage at 5:15 PM! That's 7 hours! I know the service on this vehicle had been completed for hours, the vehicle had been sitting outside under a tree as it was covered with bird droppings! Unfortunately, since it was dark, I didn't see how much mess there was. I was waiting for the "how was your service?" phone call the next day, but only got a text with a thank you and here's a link to schedule your next service. No way. Now the temps are in the 30's and there are no car washes open. Besides the cold weather, I'm unable to do it myself because of medical issues. Nope, I'm not happy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Natalie! I'm so sorry to hear this. I know our Service Manager attempted to reach you via phone on Monday and Tuesday - do you mind giving us a call back so we can assist you? Thank you!
Awesome
Went to buy my son his first car the sales lady Julia and sales Mgr Mike, we’re awesome. Thank u for the experience and time.
Awesome
Went to buy my son his first car the sales lady Julia and sales Mgr Mike, we’re awesome. Thank u for the experience and time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sarnsuray, it's fantastic to hear that Julia and Mike took the time to guide you through our inventory and find you a great deal that met all of your needs. We're happy that your DARCARS Ford purchase experience was such a memorable one, and we wish your son many safe miles in his new car.
Carlos and Travis can lie like rugs! Please stay !
Had my car for 7 months and tore it up i have more problems then before! Carlos and Travis lie like rugs! Driving customers cars! Terrible and nasty!
Carlos and Travis can lie like rugs! Please stay !
Had my car for 7 months and tore it up i have more problems then before! Carlos and Travis lie like rugs! Driving customers cars! Terrible and nasty!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Horrible horrible !!!
Overall the worst experience ever! I recently bought a vehicle and I didn’t get to test drive it and they didn’t show me the car fax . I got the car and don’t feel comfortable nor safe driving this car with my kids. I told them I don’t feel comfortable and I no longer want the vehicle! I was told that everyone is already paid and they will not take the car back!!!!! I haven’t even had the car more than two weeks!! They are lairs and DARCARS do not work with the customer! You have to called them and they act annoyed when you call !!! This is xxxx and it’s xxxx even trying to trade this car back in!!! Buyers beware and do not go here!! Darcars is not for the people and all they care about is money! Also my boyfriend traded in his car and guess what there is issues with the vehicle and they lied that there was nothing wrong with the car !! Lies !! It’s been two weeks and he is currently in rental that he pretty much have to fund!!! This is the worst !!! They don’t call you back and you have to call them !! The director for used car is liar and all they looking for is a buck !! DARCARS IS HORRIBLE AND HORRIBLE CUSTOMER SERVICE !!!
Horrible horrible !!!
Overall the worst experience ever! I recently bought a vehicle and I didn’t get to test drive it and they didn’t show me the car fax . I got the car and don’t feel comfortable nor safe driving this car with my kids. I told them I don’t feel comfortable and I no longer want the vehicle! I was told that everyone is already paid and they will not take the car back!!!!! I haven’t even had the car more than two weeks!! They are lairs and DARCARS do not work with the customer! You have to called them and they act annoyed when you call !!! This is xxxx and it’s xxxx even trying to trade this car back in!!! Buyers beware and do not go here!! Darcars is not for the people and all they care about is money! Also my boyfriend traded in his car and guess what there is issues with the vehicle and they lied that there was nothing wrong with the car !! Lies !! It’s been two weeks and he is currently in rental that he pretty much have to fund!!! This is the worst !!! They don’t call you back and you have to call them !! The director for used car is liar and all they looking for is a buck !! DARCARS IS HORRIBLE AND HORRIBLE CUSTOMER SERVICE !!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
First of all, we appreciate your feedback. I’m very sorry that your recent experience at was not a pleasant one. We strive to deliver the best service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. We can't look you up with the info you left here so if you’re open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. Thank you.
Outstanding Customer Service in Service Dept.
I rcvd excellent customer service. After a recent hospitalization, to receive the level of empathy from Carlos was comforting, although I was experiencing pain and discomfort as I sat waiting for my vehicle to be serviced. Carlos constantly checked on me. It reminded me of how I would constantly check on my patients, as a frontline worker. Even his voice sounded different, There was an added layer of concern and I might add that he always established eye contact, and he waited for a response. All I can say is that Carlos's full demeanor impacted me tremendously. People may not always remember what you do or say...but they WILL remember how you make/made you feel. Carlos is an asset to Darcars, I sure hope you all make him feel he's a valuable employèe.😊
Outstanding Customer Service in Service Dept.
I rcvd excellent customer service. After a recent hospitalization, to receive the level of empathy from Carlos was comforting, although I was experiencing pain and discomfort as I sat waiting for my vehicle to be serviced. Carlos constantly checked on me. It reminded me of how I would constantly check on my patients, as a frontline worker. Even his voice sounded different, There was an added layer of concern and I might add that he always established eye contact, and he waited for a response. All I can say is that Carlos's full demeanor impacted me tremendously. People may not always remember what you do or say...but they WILL remember how you make/made you feel. Carlos is an asset to Darcars, I sure hope you all make him feel he's a valuable employèe.😊
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks you for such a wonderful detailed review, Shelley. We're thrilled to hear that you Carlos took good care of him; we are lucky to have him on our team. We hope to see you again soon.