DARCARS Ford Kia Lanham

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
97 lifetime reviews.

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  • 5.0 out of 5
    December 9, 2020

    The people there were super nice and helped me get the perfect first car. I’d definitely recommend them. Facilities are very nice and easy to access.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2020

    My customer service rep was very professional, and I had no problems after the service of my vehicle. I would recommend them to family and friends.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us a 5 star rating!

  • June 10, 2012

    I recently purchased a 2013 Kia Sorento from the DARCARS Ford Kia Dealership in Lanham, MD. There are Kia dealerships that are closer to my home, but based... on various recommendations from friends, I decided to check out DARCARS in Lanham. I certainly am glad that I did. This was a great car buying experience! The team at DARCARS is excellent...very knowledgeable and helpful, friendly and professional....probably one of the best sales teams I have come in contact with. Mike in sales is fantastic. He took his time to explain all of the features in my new Sorento and truly made this an enjoyable experience, which is not always the case at other dealerships. My Kia is great...absolutely love the car and so happy I made the decision to buy a Kia. Very well made car, great features and the warranty is definitely an added bonus.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    June 23, 2020

    They are incompetent, deceptive and lie ! They dont take care of business and Sam Darvish is a weak simple minded buffoon wh!o reminds you of Fredo Corleone

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 22, 2020

    Confusing location. The last time I used this facility the service department was under construction and they had a trailor in the parking lot for you... to check in and out. The actual servicing garage was were it had always been. Today upon pulling into the garage for service for my 2012 Kia I was told that I needed to go to the other side. There is a smaller garage which has a SERVICE sign on the top but nothing at eye level to direct you and nothing to direct you to exit or circle the building to get to the other side. DIsappointed at best. I received a confirmation for my appointment time, added it to my email/text/calendar so I would get a reminder notice although it was hard to forget that I made the appointment due to intermittent lights. I also checked my email and received a notice that my appointment was cancelled even though I never cancelled it. Eventually Otis wrote up a service ticket and asked a tech to speak with me as he felt the issues were beyond his expertise. No explanation given except that the tech who does the diagnostics doesn't work on Sat. If I had known that when I scheduled the appointment on Thursday I would have made arrangements for Saturday/Monday drop off and rental car pick up. I have had the rental car for two unnecessary days and the appointment for Saturday caused issues in my marriage. I don't understand having a corporate website and a local ownership and nothing being shared between the two entities.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 15, 2019

    Keep up the good customer service and good values. Will be shopping for a new vehicle soon. Your company is very helpful. I recommend your business.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 stars! DARCARS Customer Relations

  • 5.0 out of 5
    September 19, 2019

    Samuella was great! Booker and the rest of the staff were friendly and kind. She kept it real and encouraged me pick hybrid right suitable car for me... and my baby.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5 star review! We happy to hear that our team provided you with a good experience. Congrats on you new vehicle! DARCARS Customer ...Relations

  • 5.0 out of 5
    April 16, 2019

    Thank you Mr. Jason Express for the excellent customer service you offered me. You have always been a promising service advisor. I will come back again.... - Gambo Ibrahim

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 13, 2019

    My initial good impression has evaporated since my purchase. I just wanted my tag, not asking for much. As the expiration date for the temporary tag approached,... I started calling them. Hard to reach anyone there, and when I did I would get a promise (“we’ll overnight you another temporary tag”,”we’ll email you one”, “we’ll investigate it”, etc.) but no action and never even a call back. I talked to my salesman, his assistant, two different people in Finance Dept. Half a dozen fruitless calls, my tag is now expired, and I don’t know when I’m getting a tag or even if one has been ordered. Total frustration.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 25, 2018

    Darcars did and excellent ensure my car got back on the road after it shut down.. customer service was excellent and every one treated me great

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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