DARCARS Ford Kia Lanham

(4.3) 273 reviews

Dealer on Cars.com since August 2014

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:30 AM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:00 AM - 7:30 AM
Tue 7:00 AM - 7:30 AM
Wed 7:00 AM - 7:30 AM
Thu 7:00 AM - 7:30 AM
Fri 7:00 AM - 7:30 AM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.3
273 lifetime reviews. Includes reviews of DARCARS Ford Kia Lanham from DealerRater.com
  • Awesome Experience!

    I recently purchased a 2013 Kia Sorento from the DARCARS Ford Kia Dealership in Lanham, MD. There are Kia dealerships that are closer to my home, but

    ...

    based on various recommendations from friends, I decided to check out DARCARS in Lanham. I certainly am glad that I did. This was a great car buying experience! The team at DARCARS is excellent...very knowledgeable and helpful, friendly and professional....probably one of the best sales teams I have come in contact with. Mike in sales is fantastic. He took his time to explain all of the features in my new Sorento and truly made this an enjoyable experience, which is not always the case at other dealerships. My Kia is great...absolutely love the car and so happy I made the decision to buy a Kia. Very well made car, great features and the warranty is definitely an added bonus.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?

  • Awesome service

    This is my second time buying a car from this location. Traded my Kia Soul 2016 for the 17, always a great experience, great customer service and grea

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    t deals. Mr William did a great job with assisting me and also following up...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Lynnette! We are pleased to assist!


  • Best Experience Ever!!!

    I get bored of cars fast and usually buy 2 to 3 cars per year, and this was literally the best experience by far! - Placed an inquiry on cars.com, re

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    ceived a call within 10 minutes - Dealership provided me with a Sunday appointment (test drive, benefits, discussed trade, and finance) - They followed up with my bank on Monday - They gave me a deal I couldn’t refuse on Tuesday - They had me all squared away and driving home in less than an hour - Super satisfied

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fantastic! Thank you so much for sharing your experience with us! We are pleased we could help! Congratulations!


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Service & Repair

Service Reviews

4.3

20 lifetime reviews of the Service Department.
Includes reviews of DARCARS Ford Kia Lanham from DealerRater.com

  • Great experience

    Jason M. and the service manager there are both extremely helpful. I needed new brakes when I went in for service, and they took care of everything st

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    art to finish. I'll definitely be going back.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    DARCARS Ford Kia Lanham

    Fantastic! The pleasure was ours!


  • Service mgr James provided excellent service

    They're currently under major renovation, hence the 3-star facility rating. I'd have scored even lower from before the renovation, as their previous c

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    ustomer waiting area was dirty, hot, grungy, and uncomfortable. Their cashier is very bad at customer service, but that was more than made up for by James, the Service mgr, who's the only person in 3 years of Kia dealers who flagged the multiple recall repairs my 2014 Kia Soul! required - that's exactly the kind of professional product knowledge and attention to detail that I expect from any dealer. As long as he's there, and manages my car service and repair, I expect to rate them 5 stars. Their shuttle drivers were courteous and helpful as well. The other two people in the office I've dealt with - a service scheduler, and the cashier - both lack decent customer service skills. The scheduler merely does as asked, and never flagged my recalls on either visit, and the cashier/receptionist lacks basic courtesy.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback with us, Ricardo! We always look to improve the service we provide. If you have more information about your visit,

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    please let us know. Thank you!


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Service Pricing

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since August 2014

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

"See what it's like to love your dealership."
DARCARS Ford Kia Lanham
9020 Lanham Severn Rd Lanham, MD 20706
New (866) 901-2427
Used (866) 790-8917
Service (866) 982-1470
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