Dealer on Cars.com since August 2014
|Sales||9:00 AM - 9:00 PM|
|Service||7:00 AM - 7:30 AM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 9:00 PM|
|Sun||11:00 AM - 6:00 PM|
|Mon||7:00 AM - 7:30 AM|
|Tue||7:00 AM - 7:30 AM|
|Wed||7:00 AM - 7:30 AM|
|Thu||7:00 AM - 7:30 AM|
|Fri||7:00 AM - 7:30 AM|
|Sat||8:00 AM - 4:00 PM|
I recently purchased a 2013 Kia Sorento from the DARCARS Ford Kia Dealership in Lanham, MD. There are Kia dealerships that are closer to my home, but
based on various recommendations from friends, I decided to check out DARCARS in Lanham. I certainly am glad that I did. This was a great car buying experience! The team at DARCARS is excellent...very knowledgeable and helpful, friendly and professional....probably one of the best sales teams I have come in contact with. Mike in sales is fantastic. He took his time to explain all of the features in my new Sorento and truly made this an enjoyable experience, which is not always the case at other dealerships. My Kia is great...absolutely love the car and so happy I made the decision to buy a Kia. Very well made car, great features and the warranty is definitely an added bonus.
This is my second time buying a car from this location. Traded my Kia Soul 2016 for the 17, always a great experience, great customer service and grea
t deals. Mr William did a great job with assisting me and also following up...
Thank you Lynnette! We are pleased to assist!
I get bored of cars fast and usually buy 2 to 3 cars per year, and this was literally the best experience by far! - Placed an inquiry on cars.com, re
ceived a call within 10 minutes - Dealership provided me with a Sunday appointment (test drive, benefits, discussed trade, and finance) - They followed up with my bank on Monday - They gave me a deal I couldn’t refuse on Tuesday - They had me all squared away and driving home in less than an hour - Super satisfied
Fantastic! Thank you so much for sharing your experience with us! We are pleased we could help! Congratulations!
20 lifetime reviews of the Service Department. Includes reviews of DARCARS Ford Kia Lanham from DealerRater.com
Jason M. and the service manager there are both extremely helpful. I needed new brakes when I went in for service, and they took care of everything st
art to finish. I'll definitely be going back.
Fantastic! The pleasure was ours!
They're currently under major renovation, hence the 3-star facility rating. I'd have scored even lower from before the renovation, as their previous c
ustomer waiting area was dirty, hot, grungy, and uncomfortable. Their cashier is very bad at customer service, but that was more than made up for by James, the Service mgr, who's the only person in 3 years of Kia dealers who flagged the multiple recall repairs my 2014 Kia Soul! required - that's exactly the kind of professional product knowledge and attention to detail that I expect from any dealer. As long as he's there, and manages my car service and repair, I expect to rate them 5 stars. Their shuttle drivers were courteous and helpful as well. The other two people in the office I've dealt with - a service scheduler, and the cashier - both lack decent customer service skills. The scheduler merely does as asked, and never flagged my recalls on either visit, and the cashier/receptionist lacks basic courtesy.
Thank you for sharing your feedback with us, Ricardo! We always look to improve the service we provide. If you have more information about your visit,
please let us know. Thank you!