Upper Marlboro Ford

Was not informed about the charges for diagnostic. And all three were diagnosed wrong therefore was the worst experience I have ever had at a dealership.

Trinity is one of the most knowledgeable advisors, prompt, informative and knowledgeable providing great customer service and attentive to my needs.

Shane my service professional was just that very professional, attentive and prompt to my service needs.Upper Marlboro ford get a 5 star review.Good work

They did a great job.My car gave me my call back in a great time.Like a day turnover, it was a great job.They did , and I think i'm so much

I had brakes and a water pump repair at Upper Marlboro Ford costing $thousands of dollars: I later heard a cracking noise and paid for diagnostics, I thought it was the brakes - Note: The tire was never removed to check, I was told I had a loose motor mount and possibly a bent tire rod. .Dissatisfied with their $1600+ estimate I took the vehicle to another mechanic where he actually removed the tire and found a heavy duty tie wrap lodged in the tire well from the water pump replacement done there. I am looking for another dealership for service on my 4 vehicles.

The exception to the “dealership service dept” rule!!! Wish I would’ve found them sooner!!! Needed extensive repair to my Expedition, tried other dealerships and even highly rated local shop in Parole, MD area… all were a disaster and the typical money farms! Thankfully found Upper Marlboro Ford and Shane who quickly accessed the issue, game me the true no nonsense diagnostic, cost and timeline… and kept true to their word, no up charges or surprises!! Would 100% recommend Shane and Upper Marlboro!

My most recent visit involved an oil change & replacement of the cabin air filter. My Mustang was without an appointment on the day I called. My service advisor, Tiffany Waul checked me in without delay & answered a ffew questions I had. My car was ready for pickup within 2-3 hours & the shuttle van picked me up from home. The checkout payment process was quick & efficient. I have always experience very good service at Upper Marlboro Ford.

Excellent experience with Sales Professional Vernell Johnson. Vernell answered all my concerns that helped me make my decisions to purchase the Truck. I would recommend Vernell and Upper Marlboro Ford for their next purchase.

We have always had a positive experience at Upper Marlboro Ford. The automotive service we received for a recall on our Mustangs met our expectations and we will continue taking our vehicles there to be serviced. I would also like to note whenever we visit the main showroom we are greeted immediately with a warm, friendly, and very accommodating staff!

Brought my 2025 Bronco Sport in heard a noise when vehicle is in reverse. Doesn’t happen all the the time. Of course could not get it to make a groaning sound when put in reverse. Technician and I tried several times to no avail. Appreciate technician taking the time. Shane advised not to hesitate to bring it back if the groaning sound occurred again.