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Upper Marlboro Ford

(394 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–2:00pm
Sunday Closed Closed

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Reviews

(394 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Upper Marlboro Ford from DealerRater.

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Aaron was a helpful and professional service adviser!

Aaron was a helpful and professional service adviser! My vehicle was truly taken care of without any issue. I truly recommend his service!

Aaron was a helpful and professional service adviser!

Aaron was a helpful and professional service adviser! My vehicle was truly taken care of without any issue. I truly recommend his service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for recommending Aaron and our team at Upper Marlboro Ford! We're delighted to hear your vehicle was well taken care of. We appreciate your support!

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Devan Manley sold us our new Bronco.

Devan Manley sold us our new Bronco. Everyone that helped finalize the sale. We’re very helpful and knowledgeable.

Devan Manley sold us our new Bronco.

Devan Manley sold us our new Bronco. Everyone that helped finalize the sale. We’re very helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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I had the absolute best experience with Upper Marlboro

I had the absolute best experience with Upper Marlboro Ford! I visited several dealership while looking for a vehicle. Each of those dealerships would get me to come in and then when we began to discuss the price .... each dealership was more than I expected. Upper Marlboro had the car we discussed ready for me when I arrived. The salesman was so helpful! The General Manager was fantastic and worked with me to find a price that fit my budge. Now lets get to financing, Tyrone worked with me until I could afford the 5 year bumper to bumper warranty. Then he called back because he thought I might qualify for a better rate (I prequalified with my bank) sure enough, he did. It dropped by monthly payments by $20. Can't say enough great things about the dealership!

I had the absolute best experience with Upper Marlboro

I had the absolute best experience with Upper Marlboro Ford! I visited several dealership while looking for a vehicle. Each of those dealerships would get me to come in and then when we began to discuss the price .... each dealership was more than I expected. Upper Marlboro had the car we discussed ready for me when I arrived. The salesman was so helpful! The General Manager was fantastic and worked with me to find a price that fit my budge. Now lets get to financing, Tyrone worked with me until I could afford the 5 year bumper to bumper warranty. Then he called back because he thought I might qualify for a better rate (I prequalified with my bank) sure enough, he did. It dropped by monthly payments by $20. Can't say enough great things about the dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great.

Great. now to add twenty four more words x x x x x x x x x x x x x x x x x

Great.

Great. now to add twenty four more words x x x x x x x x x x x x x x x x x

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Put in an order for a new Ford Maverick on-line then went

Put in an order for a new Ford Maverick on-line then went to the dealer to go everything with me and put the order in paid my deposit and waited for my car.

Put in an order for a new Ford Maverick on-line then went

Put in an order for a new Ford Maverick on-line then went to the dealer to go everything with me and put the order in paid my deposit and waited for my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Sandra, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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They treated us fair and did not waste our time with back

They treated us fair and did not waste our time with back and forth. Gave us a fair trade on our car and worked with us to find a car in our budget.

They treated us fair and did not waste our time with back

They treated us fair and did not waste our time with back and forth. Gave us a fair trade on our car and worked with us to find a car in our budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Dealership is selling cars with transmission issues,

The Dealership is selling cars with transmission issues, not only the first sell but trying to correct the issue, the second sell as well, horrible. Both cars had transmission issues with a lot more where the cars shouldn't have passed Maryland State inspection but they did.......

The Dealership is selling cars with transmission issues,

The Dealership is selling cars with transmission issues, not only the first sell but trying to correct the issue, the second sell as well, horrible. Both cars had transmission issues with a lot more where the cars shouldn't have passed Maryland State inspection but they did.......

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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I agreed on a price for a used Ford Maverick.

I agreed on a price for a used Ford Maverick. I sent them a picture of drivers license to hold the truck. They told me I’ve locked in on this truck. I was driving from North Carolina to the dealership and was one hour out they called me and said they just sold the truck. I would never expect this from a large Ford Dealership. It cost me a weekend of my time and money for gas and a hotel. I would suggest using any other dealership. This is a terrible dealership!!!

I agreed on a price for a used Ford Maverick.

I agreed on a price for a used Ford Maverick. I sent them a picture of drivers license to hold the truck. They told me I’ve locked in on this truck. I was driving from North Carolina to the dealership and was one hour out they called me and said they just sold the truck. I would never expect this from a large Ford Dealership. It cost me a weekend of my time and money for gas and a hotel. I would suggest using any other dealership. This is a terrible dealership!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Jeff, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (301) 627-5600 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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I have had many great purchase and service appointments

I have had many great purchase and service appointments with the Upper Marlboro Ford Dealership. Love their friendly service, expeditious processing and service department is beyond helpful and fast

I have had many great purchase and service appointments

I have had many great purchase and service appointments with the Upper Marlboro Ford Dealership. Love their friendly service, expeditious processing and service department is beyond helpful and fast

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Friendly and knowledgeable staff.

Friendly and knowledgeable staff. No matter who’s your sales person, any staff member will answer questions and if they don’t know the answer they’ll find someone who knows.

Friendly and knowledgeable staff.

Friendly and knowledgeable staff. No matter who’s your sales person, any staff member will answer questions and if they don’t know the answer they’ll find someone who knows.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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