Upper Marlboro Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
214 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 11, 2019

    Top Quality Experience, in and out services. Customer satisfaction was home oriented. This was like doing business with family. My rep Markel made my experience... outstanding. I would not hesitate to do business again with him at Waldorf Upper Marlboro Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 10, 2019

    Found the vehicle I was looking for on Cars.com and messaged UMF right away to ensure the vehicle was still there. It was, thankfully! I was contacted... by Cornelius within a few hours and made arrangements to see the vehicle. When we arrived Cornelius met us with the vehicle ready and waiting. The whole process was seamless from there on. We agreed on the price, got the standard information reviewed and vehicle paid for and I was out the door. This place has their stuff together. Even going through the financial process was a breeze. Dasha walked me through everything with no 'come on buy this extra' sales pitch about her. She was straight forward and thorough. All in all after buying cars over my 30 years of doing so, which amounts to over 10 vehicles, this was by far the most enjoyable. Everyone there was just there to make sure if that's the vehicle I wanted, they made sure remove obstacles so I could. They even re-cleaned the entire interior of the vehicle because I found the inside of the center console was dirty and there was a small spot on the headliner. To sum up, A rating in my book, if I ever look for another car, I'm going there first to see what they have in stock. Even though its an hour and half drive, it's worth it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 19, 2019

    Needed a work truck fast. Texted Marcus and Happy Happy early in the morning and he had me in exactly what I was looking for by 2pm. This is the second... truck I've bought from Upper Marlboro Ford and I will always buy from them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, thank you for your kind words and congratulations on your new truck! We are so happy that Marcus was able to quickly help you out! Thank you aga...in for choosing Upper Marlboro Ford, and we hope to see you again soon!

  • 5.0 out of 5
    October 31, 2019

    As soon as I pulled onto the dealership I was greeted by a salesman by the name of Happy. He introduced himself and asked what brought me by after explaining... and a test drive, within about twenty minutes I was ready to buy. Not only my exceptional experience with Happy, but the sales manager Mark made sure everything went by as smooth as it can be. He definitely made sure I was happy with my new ride. Thank you guys sooo much.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 23, 2019

    Don't go here! I came to an agreed upon price with the online sales team. I then had her confirm with her manager THREE times on the confirmed price before... I drove there. The manager on duty today then said the price was going to be $5k MORE than the agreed upon price! There was no confusion on what was agreed to. The manager even had a copy of the communications between myself and the sales team.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Phil, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us a... call at (301) 627-5600 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    September 12, 2019

    I found the car my wife wanted and our negotiations were all very professional and was treated very well and traded in my old car and bought a new one... and we love it

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Raymond, thank you for your kind words and congratulations on your new vehicle! We are happy we could make your experience a positive one! If you have... any additional needs or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 8, 2019

    In my experience I have bought many cars and I would say these were one of the best dealers I have worked with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Melvin, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additiona...l questions about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    May 17, 2019

    Great car shopping experience at Upper Marlboro Ford. The sales consultant, Mr. Cornelius Woodson, was very patient and didn't pressure me. He allowed... me to shop on my own, and when I wanted more information he was available. Marcus the sales manager and the finance office representative were equally impressive. One of the best experiences I had with purchasing a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Andrew, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than hap...py to assist you! Safe travels!

  • 5.0 out of 5
    March 27, 2019

    Grady Buckmaster and the other staff that were involved made the process simple and easy.

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    Shopped for a new car
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  • 5.0 out of 5
    March 26, 2019

    Everyone at the dealership is top notch in their business there

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    Shopped for a new car
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