Brian Harris BMW

Got a good price and they let me drive it off the lot owing them $30,000 after my trade with a personal check even though I told them my financial advisor is in MI so they would not have their money for a few days. Kudos to salesman Kyle A

Got an excellent deal on my 26 X5. They even let me drive it off the lot owing $30,000 with a personal check. My financial advisor is in MI so told them it would take a few days for them to send me the money. Kudos to salesman Kyle A

Yasoob Zia was amazing. He made the transaction painless and was honest about every detail of the car I was looking for.

Great sales team shawan was wonderful and helpful but when it comes to service it’s the worst nightmare advisors are so rude and if you need a part good luck with waiting

Tvis was the firstst time servicing car at BH-BMW, excellent service, 100× better than my previous service department - which was Local Audi! J.P.

Worst customer service. Initially when purchasing the vehicle off the used lot, we had to go in and find someone. I spoke to one of the sales rep and informed her I was interested in test driving the vehicle, so we set an appointment for the following day. Arrived and the vehicle was offsite with the front grill off and unable to test drive. After test driving a newer model . The next day I went in to purchase the vehicle . the Sales Manger never once came out of her office to help her sales rep who seemed very unsure of her capabilities in negotiating a deal. We ended up purchasing the vehicle. Arrived two days later to pick up . The vehicle still has not made it back to the dealership after the sales rep confirmed my appointment time for pick up. The vehicle was not cleaned, and the inspection sticker was expired (we had to go back and get this corrected, along with pins on the bumper missing. The finance portion was done incorrectly. The finance manager gave me a rate along with the down payment needed for that specific rate, paperwork was signed and truck was driven off the lot. The next morning i received a call my rate was not correct. Never once apologized for the mistake on his part and the incorrect information on the contract and the information he gave me. Then just expected me to come in ASAP “to resign a new contract” . If you are looking for an unpleasant car buying experience. This might be the dealership for you.

This dealership was able to accommodate me for earlier than my originally scheduled service appointment. They gave me a breakdown of the services needed and allowed me to make the decisions without pressure. Very professional environment and some very impressive vehicles were displayed in the showroom.

I scheduled my first oil change through the app and was genuinely impressed—this was by far the quickest oil change I’ve ever experienced. At other dealerships, I’d wait for hours, but they had me in and out in under an hour! Kayla, the friendly service advisor, also let me know that since I’m from out of town, I can request a loaner vehicle next time. Highly recommend Brian Harris BMW for their efficient and thoughtful service!

Very helpful and informative about the work being performed by the service department team. Like the videos of the vehicle inspection and the explanation of service provided.

I have bought (2) cars (6) & (4) Series BMW from there at Brian Harris. It was so convenient about a couple of years ago. My Rear end Differential needed Repair. so I called for an Appointment, that was the EASY part, what was the DIFFICULTY is Trying to get a Loaner car or transportation back within a (10) mile radius or to whatever destination. Good thing I have an Extended Warranty in which paid for my Repair and a Rental Car. Now my Service Advisor Ms Nathalie King was an Angel. She spoke with the mechanic to see if I could return on the day in which a Loaner could be given , in which it couldn’t, so she called for Clearance on the Warranty Repair and got me a Rental to return home until my car would be repaired. A problem solver INDEED.