Reviews
Write a reviewEric Ruiz
Nissan of elcajon is awesome. The team is outstanding and a big shout out to Eric Ruiz for understanding what I was going through.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jennifer, we are very happy to have provided you with such a positive experience! Thank you for taking the time to share. We hope you have a great day!
My great experience at Mossy Nissan
Love this Dealer and my Murano, no doubt you guys are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Efren And Sonia Moreno, we're glad we were able to help you out and give you a positive experience. Your wonderful feedback and rating mean a lot to us. Thank-you, we hope you have an incredible day!
SERVICE NIGHTMARE
I took my El Cajon NISSAN truck in to Andy Fisher as I needed a vehicle speed sensor as it malfunction during a Smog Check. Andy said no problem he could replace it. $150 estimate. Andy calls me said he needs car till Aug 8 and it would cost $685.10—AND then said his tech noted speedometer needed rebuilding and reinstalled. NOW ANDY FISHER SAID $1200 and everything would work great. Well today Feb 2020 my truck has been into El Cajon 4 times To get Speedometer to work ALL. THE TIME NOT rarely works. I have video and a passenger watching that the speedometer rare works. $1200 I’m paid them but they can’t fix it. I offered to split the cost which is wrong but they keep saying bringing it in will get it done. My speedometer is not getting fixed by a Nissan mechanic they have been sending it out to someone else. I have every Government agency trying to help but Andy and his boss Elijah said no on any agreement. Finally I talk to The Ref great government agency -nothing but support.The Ref tells me the part they need is discontinued.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear that you are disappointed in your experience with us. We have done everything that we can, we diagnosed your vehicle and let you know what issues we found. You opted for us to replace the speed sensor and because the part is not available for the speedometer you approved to have it sent to the manufacturer of that part to have it repaired by them. Which is why a Nissan mechanic is not working on it, we are having it handled by the proper party responsible for that part. We understand it must have been frustrating to have to bring the vehicle back immediately because there was a problem shortly after your vehicle was returned to you. We did resolve that concern for you and you let us know everything was working for months. Then you brought it back to us 4 months after the initial repair stating it was working intermittently. We warrantied the speed sensor for you, had the work inspected on your speedometer and were unable to duplicate the problem of it not working. Since then you have reported that it is not working intermittently and we have requested the opportunity to inspect our work and have the repaired part inspected again to see if there are any problems with the work that we have done for you. There is nothing further that we can do at this time without the opportunity to check the work.
I recommend this dealership!
I had a very nice experience at the Mossy Nissan El Cajon dealership yesterday. Marcos was the ideal salesman. He was knowledgeable, attentive, but not pushy. I also appreciate both Vince and Travis working hard to get me the best deal. I am thoroughly pleased. Would buy from here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vanessa, we are so happy to read such a great review about our team here at Mossy Nissan El Cajon! Glad to see that Marcos, Vince and Travis took such great care of you! Thanks for the recommendation, and we hope you have an amazing day!
Frontier purchase
EXCELLENT! Gabriel Sellers was my salesman and he did a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alfred, we are so happy to read such a great review about Gabriel and your sales experience here at Mossy Nissan El Cajon! Thank-you for sharing!
2nd Platinum Maxima
As a 2009 Maxima owner with a platinum package, I was looking for a used 2018-2109 Maxima with a specific interior left with a New 2020 car with better everything. Staff was super friendly from the moment I got there to the moment I left. They went looking for the vehicle I wanted and went over above and beyond to make me happy. Great atmosphere overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank-you again Phillip for sharing your positive experience, we really appreciate it!
Survey on car sales
Our sales person Gabe was Great! He helped us through everything when no one else would. He deserves All the credit and all the stars!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank-you Marivic for this wonderful review of your experience with Gabe! We are glad to see you had such an exceptional experience with him. Please let us know if there is ever anything else we can do for you, we are here to help! Hope you have a splendid day!
Sales
Customer Service - Joe Chavez - Very Good Sales Rep. - Gabriel Sales - Very Good Finance Dept. - very poor communicating the signing process. - They don't know or don't want to share the right information for questions asked regarding APR rates. - please double check all the papers you will be signing. Don't just depend on what they tell you because they won't tell you all the important information you need to know.
- Customer service 4.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Anthony, we are glad that you had a good experience with Joe and Gabriel, but are sorry to hear about your negative experience with finance that seems to have soured your overall experience. Please feel free to reach out to our management to discuss this issue further (619)588-0500 ext 0. Thank-you for your time and feedback.
Great experience at Mossy Nissan
Went in and bought a 2019 Nissan Frontier SV 2wd at this location. I already had a loan through my bank but even if I didn't I feel all around the experience and time I had would have gone just as smoothly as it did when I was there. Derek and Manny were very friendly, proffessional, considerate, straight forward, and helpful during the entire process. If and when I buy another vehicle (which most likely won't happen for a very long time considering what I bought) I will go back to the same spot. Couldn't have asked for a better car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, we are so happy to read such a great review about Mossy Nissan El Cajon and our team that helped you out! We are glad that we were able to help you out in getting your truck. Please let us know if there is anything more we can do for you in the future, hope you have a wonderful day!
Customer review re: survey for Nissan
I received a great service from Mossy Nissan staff especially my sales agent Issai from Mossy Nissan, El Cajon, CA. branch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lydia, thank you for your kind words and this wonderful review! Thanks for taking the time to leave us this information about your recent visit. Take care!