Reviews
Mahrou was amazing.
Mahrou was amazing. She brought every single car that we wanted to see did not complain and not hesitate. Very good customer service.
Mahrou was amazing.
Mahrou was amazing. She brought every single car that we wanted to see did not complain and not hesitate. Very good customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jorge, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Paul is the best and most honest sales associate I’ve
Paul is the best and most honest sales associate I’ve dealt with in the past 2 months of shopping for a car. If you want honesty and loyalty then I highly recommend you request Paul to assist you in your car buying process. Thanks for everything Paul! You’re the man!
Paul is the best and most honest sales associate I’ve
Paul is the best and most honest sales associate I’ve dealt with in the past 2 months of shopping for a car. If you want honesty and loyalty then I highly recommend you request Paul to assist you in your car buying process. Thanks for everything Paul! You’re the man!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst experience ever.
Worst experience ever. Please do not buy a car from this dealership. Service is horrible and they will give you the run around anytime you have problems or inquiries. I bought an E-350, the car is great. The dealership is the worst and their service.
Worst experience ever.
Worst experience ever. Please do not buy a car from this dealership. Service is horrible and they will give you the run around anytime you have problems or inquiries. I bought an E-350, the car is great. The dealership is the worst and their service.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Nick Salama and Jason (Financial Advisor) were excellent
Nick Salama and Jason (Financial Advisor) were excellent and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is carefully and properly explained to me in details. Nick Salama is a great asset to Mercedes Benz Company, he is a great motivator to win the heart of a car buyer, very detailed and explain everything upfront and easy to deal with. To Nick, keep up the outstanding performance And good work, and I will not hesitate to get my next car from him again. From a very satisfied customer: ROWENA B
Nick Salama and Jason (Financial Advisor) were excellent
Nick Salama and Jason (Financial Advisor) were excellent and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is carefully and properly explained to me in details. Nick Salama is a great asset to Mercedes Benz Company, he is a great motivator to win the heart of a car buyer, very detailed and explain everything upfront and easy to deal with. To Nick, keep up the outstanding performance And good work, and I will not hesitate to get my next car from him again. From a very satisfied customer: ROWENA B
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Initial interaction with a team member was very quick and
Initial interaction with a team member was very quick and my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee.
Initial interaction with a team member was very quick and
Initial interaction with a team member was very quick and my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Excellent attention to detail.
Excellent attention to detail. We were well taken care of when we went in to purchase the vehicle.
Excellent attention to detail.
Excellent attention to detail. We were well taken care of when we went in to purchase the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Took us well over five hours to go through the purchase
Took us well over five hours to go through the purchase process even though we paid in cash. What a waste of time.
Took us well over five hours to go through the purchase
Took us well over five hours to go through the purchase process even though we paid in cash. What a waste of time.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (714) 627-5553.
Viet To listened to what I wanted and didn't want in my
Viet To listened to what I wanted and didn't want in my new car - we looked at three cars, the third car was exactly what I was looking for - thank you Viet for going above and beyond. Also a thank you to Kevin in Finance, for making the car buying experience go smoothly.
Viet To listened to what I wanted and didn't want in my
Viet To listened to what I wanted and didn't want in my new car - we looked at three cars, the third car was exactly what I was looking for - thank you Viet for going above and beyond. Also a thank you to Kevin in Finance, for making the car buying experience go smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
The best customer service , straight to the point
The best customer service , straight to the point regarding condition of your car👍like it
The best customer service , straight to the point
The best customer service , straight to the point regarding condition of your car👍like it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
They are very kind.
They are very kind. Jung wha is a great helper. I am very satisfied with this regular inspection. Thanks everyone.
They are very kind.
They are very kind. Jung wha is a great helper. I am very satisfied with this regular inspection. Thanks everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Minamklee, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, House of Imports