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House of Imports

(2,091 reviews)
Visit House of Imports
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (888) 287-1464 (888) 287-1464
Used (888) 344-1907 (888) 344-1907
Service (877) 589-0631 (877) 589-0631

Reviews

(2,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of House of Imports from DealerRater.

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Very good costumer service, dealer communicated well and

Very good costumer service, dealer communicated well and on time . Very satisfied with good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Come to have my car repair the leak.

Come to have my car repair the leak. Showing the video inspection and detail explanation of the diagnostic inspection were good to know what was the source of the leak. It gives me more confidence about the repair service done accordingly to it needed. Employees are knowledgeable. Very satisfied with the service done. Thank you Dominigue and Bianeth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Great Service at HOI Mercedes.

Great Service at HOI Mercedes. Service team excellent all around and provided great experience. In and out in leas than 10 min. Fast and efficient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Yes, I know the price kind of higher than somewhere else

Yes, I know the price kind of higher than somewhere else but believe me it worthed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

Perfect service with very nice attitude.

Perfect service with very nice attitude. Their service is also very efficient. Even though it is same day service, they still provide me a courtesy vehicle. Would come back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jerry, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great service from the House of Imports.

Great service from the House of Imports. Delivered my new car right to my door. Also gave top notch coaching on how to use new electronics.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad you had such a wonderful experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

The sale HoSung Bang is very nice and professional.

The sale HoSung Bang is very nice and professional. I went dealer after work until 9:30pm done. I’m happy with everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Stella, we're happy you found our staff to be so supportive during your experience here at House of Imports. Feel free to stop by if you ever need any more help.

House of imports is one of the best dealerships out!

House of imports is one of the best dealerships out! From buying my car to service the team is awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Service advisor, Sabrina helped me well and finish work

Service advisor, Sabrina helped me well and finish work done earlier. No waiting during drop off my car and provided loaner car as promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!

The dealership is very clean.

The dealership is very clean. It's very nice to have free coffee available. I really appreciate the car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!