Haasz Automall

Bob was pleasant as ND helped us out in any way he could. Was prompt to reply to us.

Contacted the dealership on 6/28 for a used vehicle. Rick contacted me the following day, and we agreed on a price. I noticed there was some rust underneath the car. Rick got me a free undercoat priced at $500. I worked with my local CU to lock down good finance terms. Noticed that the dealer was working with a local CU that could give me a better rate, so we ran a credit check, and sure enough, they beat the rate, and I agreed to it. This took almost 2 weeks to work everything out. I was sent the final order of the loan terms and noticed that the price was $500 higher than what we had agreed on. Then, I was told that it's because the undercoat was no longer free, and it would cost me $500 more, so I could either take the deal or walk. Meanwhile, they had raised the price of the vehicle online to get more from someone else. Look, I understand it's a business, and the goal is to make money, but you're also dealing with people on the other end. At what point did the sales manager decide that he/she was no longer going to honor this free undercoat? That's exactly when the deal came to an end. Just for everyone's information, this deal with the price, interest, tax, fees was over $43,xxx. A $43,xxx deal was passed on because they did not want to honor something that they had agreed on a week ago for $500. Again, this was my experience yours could be different, at the end of the day it's a business I get it, but there's a right and a wrong way to handle things. They could've told me if you don't make a decision by x/xx date the deal is off. I think they just wanted to get more for the car, and it is what it is. With that being said, Rick was excellent in communicating things with me, he tried until the last moment to get this done. Thanks!

Awesome and smooth experience, very happy with how everything went. Bob was very helpful and made the process easy

Bob was absolutely great to work with!!! Above and beyond customer service and did not give the feeling of being judged at all!

I am very pleased with all efforts when I purchased my vehicle here. They worked with me to give me the deal I wanted. I have purchased 3 vehicles from there over the years.

For the longest time, I have had two life goals. The first being not being killed by a slow moving train. The second is having my personal endorsement on the cubicle of my favorite car sales associate,( now if I could just remember his name). Seriously, Jordan did a great job, beginning to end! He matched the vehicle to my needs, boom, job done.

Go see Bob, he is the man, he will hook you up! The dealership was polite, courteous, pressure free, all in all a very pleasant experience. I will enjoy my purchase for many years to come. Thank you!

Jordan and Justin also did an amazing job handling a complex situation. They really did a good job getting the deals done.

Bob was great and the process was smooth and painless. Thank you for everything, will definitely recommend and will return.

This was the easiest and most pleasant vehicle purchase I ever had. The salesman was great. The sales manager was great. The person in financing was great. The whole experience was enjoyable.