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Fred Martin Superstore

(3,163 reviews)
Visit Fred Martin Superstore
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
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2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Inventory

See all 766 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2009.
Seller of new Chrysler, Dodge, Jeep, RAM and Fiat models. New cars come with 3 years of free oil changes. We spend twice as much on used car reconditioning as other dealers, Home of the Fred Martin Superstore used car "Customer Happiness Guarantee"! 3 Years of Oil Changes and Roadside Assistance, FREE Lifetime Limited Powertrain Warranty, 15-Day Love It or Leave It Return Guarantee, free CARFAX Buyback Guarantee and a No Lemon Guarantee on select vehicles with a selling price over $12,000! See dealer for details. We service all makes and models.
We spend twice as much on reconditioning as other dealers, PLUS we offer the Fred Martin Superstore "Custome..

Service center

Phone number (330) 576-4360

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Daylor Neal headshot
Daylor Neal
Sales and Leasing Consultant
(61 reviews)
Kelli Slavens headshot
Kelli Slavens
Sales and Leasing Consultant
(53 reviews)
Chris Tompkins headshot
Chris Tompkins
Sales and Leasing Consultant
(36 reviews)
Dave Chaboudy headshot
Dave Chaboudy
Sales and Leasing Consultant
(6 reviews)
Michael Rutherford headshot
Michael Rutherford
Sales & Leasing Consultant/ Commercial Specialist
(95 reviews)
Bill King headshot
Bill King
Sales and Leasing Consultant
(88 reviews)
William Monroe headshot
William Monroe
Service Manager
(53 reviews)
Joey Phillips headshot
Joey Phillips
Sales and Leasing Consultant
(17 reviews)
Logan Riley headshot
Logan Riley
Sales and Leasing Consultant
(17 reviews)
Lisa Allison headshot
Lisa Allison
Sales and Leasing Consultant
(123 reviews)
Mike Loucks headshot
Mike Loucks
Service Advisor
(87 reviews)
Matt Miller headshot
Matt Miller
Sales and Leasing Consultant
(81 reviews)
Jerome Perry headshot
Jerome Perry
New Car Sales Manager
(33 reviews)
Scott Szilagyi headshot
Scott Szilagyi
Service Advisor
(9 reviews)
Dean Marco headshot
Dean Marco
POST SALE CUSTOMER LIAISON
(63 reviews)
Nick Rizzotto headshot
Nick Rizzotto
New Car Sales Manager
(32 reviews)
Tim Smith headshot
Tim Smith
Sales and Leasing Consultant
(31 reviews)
Jeremy Wootan headshot
Jeremy Wootan
Sales and Leasing Consultant
(65 reviews)
De’Angelo "DJ" McNeil headshot
De’Angelo "DJ" McNeil
Sales and Leasing Consultant
(7 reviews)
Mike Naumovski headshot
Mike Naumovski
Used Car Sales Manager
(6 reviews)
Taylor Black headshot
Taylor Black
Service Advisor
(30 reviews)
Brian Conn headshot
Brian Conn
Sales and Leasing Consultant
(7 reviews)
Joe Van Jura headshot
Joe Van Jura
New Car Sales Manager
(7 reviews)
Brett Smith headshot
Brett Smith
General Sales Manager
(7 reviews)
Antonio Taylor headshot
Antonio Taylor
Sales and Leasing Consultant
(15 reviews)
Chad Willis headshot
Chad Willis
Used Car Sales Manager
(5 reviews)
Matt Gordon headshot
Matt Gordon
Sales and Leasing Consultant
(4 reviews)
Stone Vorndran headshot
Stone Vorndran
Sales and Leasing Consultant
(4 reviews)
Chris Gray headshot
Chris Gray
Sales and Leasing Consultant
(2 reviews)
Tallon Maddern headshot
Tallon Maddern
Sales and Leasing Consultant
(2 reviews)
Paul Dobranski headshot
Paul Dobranski
Sales and Leasing Consultant
(1 review)
Andrew Gradwohl headshot
Andrew Gradwohl
Sales and Leasing Consultant
(1 review)
Trevor Swain headshot
Trevor Swain
Sales and Leasing Consultant
(1 review)
Jason Blain headshot
Jason Blain
Sales and Leasing
Jake Corbin headshot
Jake Corbin
Sales and Leasing
Libby Heckman headshot
Libby Heckman
Sales and Leasing Consultant
Jake Hershberger headshot
Jake Hershberger
Sales and Leasing Consultant
Joe Trocci headshot
Joe Trocci
Sales and Leasing Consultant

Reviews

(3,163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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Called for a remote issue on the Dodge SUV said bring it

Called for a remote issue on the Dodge SUV said bring it in tomorrow. We’ll take a look at it. Had it fixed in five minutes thank you very much for getting it in so quick. After Spitzer’s told me I’d have to pay for it not under warranty, only three months old

Called for a remote issue on the Dodge SUV said bring it

Called for a remote issue on the Dodge SUV said bring it in tomorrow. We’ll take a look at it. Had it fixed in five minutes thank you very much for getting it in so quick. After Spitzer’s told me I’d have to pay for it not under warranty, only three months old

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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First off I am very pleased with the prices and second

First off I am very pleased with the prices and second off the sales girls Kelli and Lisa were amazing. They were easy to talk with like you knew them your whole life. They knew what they were talking about with the vehicles I was looking to purchase. Very nice experience with the girls and you should be proud of them. I will definitely be recommending Fred Martin and Kelli and Lisa to my friends and family. Thanks Brad H.

First off I am very pleased with the prices and second

First off I am very pleased with the prices and second off the sales girls Kelli and Lisa were amazing. They were easy to talk with like you knew them your whole life. They knew what they were talking about with the vehicles I was looking to purchase. Very nice experience with the girls and you should be proud of them. I will definitely be recommending Fred Martin and Kelli and Lisa to my friends and family. Thanks Brad H.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that Kelli and Lisa were able to provide a great experience! Thank you for your kind words and for choosing our store. If we can help with anything else, don't hesitate to reach out! Thank you again and congratulations on your new RAM!

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The experience was awesome and refreshing .

The experience was awesome and refreshing .The service is impeccable!!!! This was my first time for maintenance. Truly a pleasure!! Frank Ferro

The experience was awesome and refreshing .

The experience was awesome and refreshing .The service is impeccable!!!! This was my first time for maintenance. Truly a pleasure!! Frank Ferro

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to hear it! Thank you for your kind words and for your business! We look forward to seeing you again!

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My brother had recently bought a new car here and rated

My brother had recently bought a new car here and rated the services included with buying from FMS, so I did preliminary research on their website for used cars in my range. The salesman, Joey, was helpful and straightforward and finance did a nice job explaining the warranties. From seeing a few cars to test driving to filling out the paperwork, the process was smooth and everyone was helpful. I think we were in for about 4-5 hours. Finance and paper work took about 1 - 1 1/2 hours, which was much faster than how it normally goes I was told by family. I get free oil changes for 2 years and free roadside assistance for 3 years.

My brother had recently bought a new car here and rated

My brother had recently bought a new car here and rated the services included with buying from FMS, so I did preliminary research on their website for used cars in my range. The salesman, Joey, was helpful and straightforward and finance did a nice job explaining the warranties. From seeing a few cars to test driving to filling out the paperwork, the process was smooth and everyone was helpful. I think we were in for about 4-5 hours. Finance and paper work took about 1 - 1 1/2 hours, which was much faster than how it normally goes I was told by family. I get free oil changes for 2 years and free roadside assistance for 3 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear our team could provide you with a great experience! Thank you for choosing our store and congratulations on your purchase! We look forward to seeing you again at your next oil change!

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Mike Trissel at Fred Martin was such a great help.

Mike Trissel at Fred Martin was such a great help. We arrived to look at one vehicle and discovered it wasn't what we thought it was, and Mike suggested that we look at a different one and it ended up being the perfect fit! Mike took his time to work with us and show us the features on the car and even connect my wife's phone. We offered advise at to where we could get an aftermarket accessory item as well. We appreciate Mike and that he was thoughtful enough to show the other vehicle and take his time with us throughout that entire morning.

Mike Trissel at Fred Martin was such a great help.

Mike Trissel at Fred Martin was such a great help. We arrived to look at one vehicle and discovered it wasn't what we thought it was, and Mike suggested that we look at a different one and it ended up being the perfect fit! Mike took his time to work with us and show us the features on the car and even connect my wife's phone. We offered advise at to where we could get an aftermarket accessory item as well. We appreciate Mike and that he was thoughtful enough to show the other vehicle and take his time with us throughout that entire morning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that, although the first vehicle was a bust, that we were able to find the perfect car for you! Thank you so much for your kind words about Mike and for choosing our team! Congratulations on your purchase and we look forward to seeing you again!

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Tim was excellent!

Tim was excellent! He was extremely helpful and responsive and helped us get exactly what we were looking for! The dealership was clean and welcoming and the rest of the staff was helpful and friendly.

Tim was excellent!

Tim was excellent! He was extremely helpful and responsive and helped us get exactly what we were looking for! The dealership was clean and welcoming and the rest of the staff was helpful and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that Tim and our team could get everything taken care of! Thank you for your kind words and for your business!

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Quick oil change and free car wash.

Quick oil change and free car wash. Great service. Fast and friendly. Fred Martin’s got it figured out.

Quick oil change and free car wash.

Quick oil change and free car wash. Great service. Fast and friendly. Fred Martin’s got it figured out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love to hear it! Thank you for your kind words and for sharing your experience! We look forward to seeing you again!

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My 17yr old daughter bought a used car and we purchased

My 17yr old daughter bought a used car and we purchased the warranty with it. She didn’t have it for 12 hours & the check engine light came on. Took it back to the dealership & they said the power module had gone bad on the vehicle & it would cost $3,000.00 for a new part or we could by a used part for $800.00. The warranty I bought didn’t cover this part. This dealership doesn’t care about the customers they only care about about selling you a car & making money. This is something I would have expected from a car lot on the corner, but not a dealership. I will never buy another vehicle from them or recommend them to anyone.

My 17yr old daughter bought a used car and we purchased

My 17yr old daughter bought a used car and we purchased the warranty with it. She didn’t have it for 12 hours & the check engine light came on. Took it back to the dealership & they said the power module had gone bad on the vehicle & it would cost $3,000.00 for a new part or we could by a used part for $800.00. The warranty I bought didn’t cover this part. This dealership doesn’t care about the customers they only care about about selling you a car & making money. This is something I would have expected from a car lot on the corner, but not a dealership. I will never buy another vehicle from them or recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear this was your experience, however, the vehicle purchased was purchased As-Is, and the extended warranty does not cover this part. We understand the frustration, but this can happen with an as-is purchase. We thank you for your comments.

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Had my car at a different dealership 3x to correct and

Had my car at a different dealership 3x to correct and issue and it was not corrected. Fred Martin diagnosed the problem and had a game plan to fix it within two hours of my car being on site. Will only use Fred Martin for service of our cars going forward.

Had my car at a different dealership 3x to correct and

Had my car at a different dealership 3x to correct and issue and it was not corrected. Fred Martin diagnosed the problem and had a game plan to fix it within two hours of my car being on site. Will only use Fred Martin for service of our cars going forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that our team could help out! Thank you for your kind words and for choosing us! We look forward to seeing you again!

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People were friendly and helpful.

People were friendly and helpful. The process was quick and easy. Nice selection to choose from and DJ was great.

People were friendly and helpful.

People were friendly and helpful. The process was quick and easy. Nice selection to choose from and DJ was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love to hear it! Thank you so much for your kind words and for shopping with us! Congratulations on your purchase and we look forward to seeing you again!

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See all 3163 reviews