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Mercedes-Benz of Los Angeles

(1,664 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday 10:00am–8:00pm Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(1,664 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Los Angeles from DealerRater.

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Excellent customer service!

Excellent customer service! Very friendly staff and always goes that extra mile to make sure you have the best service possible. Very popular dealership so please book an appointment when possible is my suggestion especially if a Loaner car is needed. Service Advisor are top notch and will only suggest what is needed for your car to be in top top condition. I trust DTMB with all my mercedes needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service and attention details with a very

Excellent service and attention details with a very professional treatment . Thank you very much Frank

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have only come to this dealer to bring my car for

I have only come to this dealer to bring my car for serviced and I always have good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Omar is great sales person helped us with all of our

Omar is great sales person helped us with all of our needs and was able to answer all out questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The Service is fast; The Service Advisors are in good

The Service is fast; The Service Advisors are in good spirits and communicate with you timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was surprised at how many cars that where waiting to

I was surprised at how many cars that where waiting to get in the repair bay when I arrived at 10:00am for my appointment. Fortunately someone got busy and worked the line to get the cars in the bay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

The service was Excellent!! I returned and got a great detail on my car as well

Juan Kim is fantastic.

Juan Kim is fantastic. He is kind, efficient and respectful. The pain and expense of servicing my car is always diminished by his excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for typing up this sincere recommendation. Any questions and or concerns, please let us know at 213-927-7769

Excellent services as always.

Excellent services as always. My rep Jerry D always going to extra mile for his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent review. Please do not hesitate to contact us for any questions and or concerns at 213-927-7769. Thank you

Great improvement on the service that I received this

Great improvement on the service that I received this time compared with my last one! Keep the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review!

Dealer response

Thank you for the kind review!

David is such a highlight of this dealership.

David is such a highlight of this dealership. Always amazing to deal with him. He’s very on point, professional and personalized.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your excellent review. Any questions or concerns please feel free to contact us at 213-927-7769