Mercedes-Benz of Arcadia

I walked into this dealership with 0 expectations of service, as I’ve had plenty of negative experiences at dealers. Roberto connected with me immediately. Though I was dressed poorly and I communicated that I am predominantly looking at non-luxury brands without intent to purchase today, Roberto was very kind and gave me all the time in the world to answer questions and present two vehicles of interest. I am very happy with his transparency and honesty, I am especially happy with the time and commitment provided to somebody at this juncture in the buying journey. I look forward to giving him first preference in the event I choose to purchase a Mercedes in the future. Thank you Roberto.

Absolutely phenomenal experience thanks to Katrin! I'm based in Dallas, Texas, and Katrin made the entire out-of-state purchase process seamless from start to finish. She communicated clearly and consistently, even giving me her personal number to stay in touch, and went above and beyond, coming in on her day off just to help us close the deal. From locking in the vehicle to ensuring timely delivery and walking us through setup, Katrin truly took care of everything. Her dedication, professionalism, and kindness made what could've been a stressful experience into something truly enjoyable. If you're buying from Mercedes-Benz of Arcadia, ask for Katrin, you'll be in the best hands possible.

Good location.Solo Wang is amazing! He is very professional, knowledgeable, patience, friendly. He Selena is also professional and efficient. He is an excellent sales.!

Roberto was really helpful. Excellent service very professional and friendly. I highly recommend him to assist you for your next car purchase.

Roberto at Rusnak Mercedes of Arcadia is outstanding. He’s personable, kind, and incredibly knowledgeable about the Mercedes-Benz brand. His professionalism, honesty, and friendly approach made all the difference—I had other options, but I chose this dealership because of him. Roberto is someone you can truly trust.

Rusnak Arcadia provides exceptional service, and Yohan Chen is a big part of that experience. As a service advisor, Yohan is highly professional, attentive, and knowledgeable. He takes the time to explain everything clearly and ensures that all service needs are handled efficiently and with care. His friendly attitude and attention to detail make every visit smooth and stress-free. With professionals like Yohan on the team, it’s easy to see why Rusnak Arcadia is known for outstanding customer service.

Katrin Bassenger once again demonstrated exceptional expertise. As my third vehicle from Rusnak Arcadia, I consistently derive great satisfaction from purchasing a Mercedes-Benz. Her unwavering patience during our test drive of my forthcoming GLC 350e left me astounded by its futuristic features and exceptional quality. She graciously showcased the available future options and features of this remarkable machine. I extend my sincere gratitude to Katrin Bassenger for her invaluable assistance. Her expertise has instilled in me a strong desire to continue patronizing Rusnak Arcadia.

Rusnack Mercedes Arcadia’s staff was professional, courteous and respectful during our recent purchase. I will be recommending them to my family and friends.

Very grateful for your help and assistance in solving my problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much!

We like this dealership a lot. The service is amazing, they have a variety of autos, we have been clients for a long time. If we are looking for a automobile is the first place we go.