[{"id":164217,"personPtyId":40206189,"firstName":"Peter","lastName":"Liew","titleText":"Sales and Leasing","shortBioText":"I have been in the Auto Industry since I joined Rusnak Auto Group in 1990 and have been with Mercedes-Benz for over 25 years. Since Rusnak was where I started and remain after all these years I have had the privilege to assist many clients over & over again with their automobile needs. I look forward to continuing to assist repeat, referral, and new clients to get the vehicle of their dreams.","emailTxt":"pliew@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/c53ccf02828f.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"683683200","industryStartDtUtc":"683683200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442224,"personPtyId":40202496,"firstName":"Katrin","lastName":"Bassenger","titleText":"New car ,Certified Sales Consultant MB & Sprinters","emailTxt":"kbassenger@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/ee65f9854856.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1341100800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164214,"firstName":"Scott","lastName":"Hong","titleText":"Finance Manager","shortBioText":"I've always had a passion for fine automobiles. Mercedes Benz is on the top of my list. It easy to represent the brand you truly believe in. My goal is to provide my clients with a great purchase experience and a thorough delivery. It is very satisfying to see how happy clients are when they take delivery of their new Mercedes-Benz.","emailTxt":"shong@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/d3be5777fc15.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442755,"personPtyId":48577116,"firstName":"Mike","lastName":"Tone","titleText":"Service Advisor","emailTxt":"mtone@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1157068800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":192613,"personPtyId":40172032,"firstName":"Denise","lastName":"Justice","titleText":"Internet Sales manager","shortBioText":"Prior to my career in the automobile business I was with Nordstrom for nearly 20 years. Those years gave me a vast understanding of the importance of great customer service. Moving to the automotive industry as an Internet Manager in 2000 gave me the opportunity to bring everything I had learned about customer service to a business not always best known for it. I felt I had found my niche. I truly enjoy what I do; working with wonderful clients and the referrals they recommend to me is the best part of my job.","emailTxt":"djustice@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/fdf2380f51a7.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":164220,"personPtyId":40170468,"firstName":"P.J.","lastName":"Nan","titleText":"Sales Consultant","shortBioText":"Prior to working in auto sales I owned my own business for nearly 18 years so I understand the importance of providing clients with the best customer service possible. I have admired Mercedes-Benz vehicles since I was very young which made representing them an easy choice. Joining Mercedes-Benz in 2007 I worked very hard to learn all I could about the vehicles and to become Master Certified so I could better demonstrate the safety and technology features that are a hallmark of the brand.","emailTxt":"pnan@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/fde3b80d4ea2.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"1172707200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442228,"personPtyId":43565509,"firstName":"Bruce","lastName":"Chang","titleText":"Sales Consultant","shortBioText":"My goal in car sales is to give my absolute best service and experience and put smile on clients\u001a faces. I enjoy traveling to see the world, hanging out with friends, and spending time with family.","emailTxt":"bchang@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/bf98e54c150e.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1209600000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164199,"personPtyId":40170396,"firstName":"Ken","lastName":"Lau","titleText":"General Sales Manager","shortBioText":"I am a car enthusiast at heart, I love cars. In college I worked at the World's Largest automobile dealership and was immediately hooked to the car business. My first position was a warranty clerk in the service department. Once I graduated from business school, I sold cars. My positions included retail sales, remarketing, internet sales, finance manager, sales manager and now finance director. I have been with the Mercedes brand since 2004. I truly enjoy working with the best of the best. Mercedes Benz clients have high expectations and I'm happy to deliver the excellent service they're accustomed to. I like to spend my days off hiking, mountain biking and searching for the best sushi in town.","emailTxt":"klau@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/fd673b92a5f8.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1314835200","industryStartDtUtc":"765158400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442754,"personPtyId":40208429,"firstName":"Ophelia","lastName":"Wang-Le Blanc","titleText":"Service Advisor","emailTxt":"owang@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/b775f0c96a98.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":164210,"personPtyId":44410417,"firstName":"Philip","lastName":"Chow","titleText":"Sales Consultant","shortBioText":"I graduated from Concordia Teacher's College (Chicago Illinois) and went on to be a professional Musician in the Mid-West for about 12 years. I started in the automobile business selling Mazda and Dodge vehicles in 1988 in Pasadena. Joining Rusnak Auto Group in 1998 was a proud moment. Representing Rusnak and Mercedes-Benz is very fulfilling. Rusnak has been a respected brand in the community for nearly 50 years and Mercedes-Benz products stand for \"The Best or Nothing\". It's a great feeling to assist my clients and there family and friends with their automobile needs.","emailTxt":"pchow@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/39a0d585d7bc.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"886291200","industryStartDtUtc":"570672000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164223,"personPtyId":40170087,"firstName":"Andy","lastName":"Tan","titleText":"Finance Manager","shortBioText":"I was born in Jakarta, Indonesia. In 2006 I started a career in automobile sales helping families with their automobile needs. Having a passion for cars, I decided I wanted to offer and represent Mercedes-Benz to my clients. I am very proud to represent Mercedes-Benz as part of the Rusnak team. I believe in the principal of \"the best or nothing\" when it comes to customer service. When you buy from Rusnak you will see and feel what I am talking about. I would very much like to help you and your family with your automobile needs.","emailTxt":"atan@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/d8e18152-6624-4722-adff-98fe2bcbdede.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":164216,"personPtyId":40206335,"firstName":"Andrei","lastName":"Kokhno","titleText":"Internet Sales Manager","shortBioText":"I take pride in learning everything I can about current and upcoming models and I keep up-to-date on ever changing vehicle technology so I can provide my clients with accurate information on Mercedes-Benz vehicles. My goal is to provide you with the best car purchase experience possible. I work with honesty and integrity and will always be courteous. I am not looking to \"sell\" my clients; I assist them in finding the vehicle that is right for them and hope to establish a long term association.\r\n\r\nAs Benjamin Franklin said, \"Well done is better than well said!\"","emailTxt":"akokhno@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/82fabbd1c61e.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1064966400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":442747,"personPtyId":40191909,"firstName":"Joseph","lastName":"Yu","titleText":"Service Advisor","emailTxt":"josephyu@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/b72174601d18.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":526408,"personPtyId":44422859,"firstName":"Bo","lastName":"Xiao","titleText":"Sales Consultant","emailTxt":"bxiao@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/a330da7066ac.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442273,"personPtyId":40191570,"firstName":"Brian","lastName":"Edwards","titleText":"Service Advisor","shortBioText":"I am born and raised here in Southern California. I grew up less than a mile away from a Mercedes-Benz dealership and constantly saw these beautiful vehicles driving around our home and fell in love with the styling and prestige they command on the road. I began working part time at that same dealer while finishing high school as a lot porter and car washer, just to get closer to the brand. While finishing school and college, I continued to move up the ranks within the dealership and became a Service Advisor, which I have been over the last 14 years with Mercedes-Benz. Overall, I have been with Mercedes for about 20 years, the last 9 years here at home with Rusnak Mercedes-Benz of Arcadia. I love the brand and can not see my self working for any other car manufacturer or dealership! Please stop by and say hi, or message me with any questions or concerns on your Mercedes-Benz, I'm always here to help!","emailTxt":"bedwards@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/a9ee85a5a352.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1199145600","industryStartDtUtc":"707356800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":442752,"personPtyId":45497936,"firstName":"Stacy","lastName":"Yee","titleText":"Service Advisor","emailTxt":"syee@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1346457600","industryStartDtUtc":"925516800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":164196,"personPtyId":40170394,"firstName":"William","lastName":"Ho","titleText":"Sales Manager","shortBioText":"I was born in Hong Kong and came to the United States at the age of 21. My first job in the car business was with a Pontiac Dealership. I was then a finance manager for a BMW dealership for 2 years. I started with Mercedes-Benz at Pasadena Imports in June 1991. The dealership was later acquired by Rusnak Auto Group. During my years with Mercedes-Benz, I have enjoyed representing the Mercedes-Benz brand and assisting our great clients. I am very active in the Chinese community and a member of the Hong Kong School Association. I am proud to be recognized as representative of the Rusnak Auto Group.","emailTxt":"who@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/c5d665a5a532.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"683683200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164195,"personPtyId":40170467,"firstName":"Willy","lastName":"Chia","titleText":"Pre-owned Sales Manager","shortBioText":"I have always had a passion for race cars and automobiles in general, so choosing a career path in the automobile industry was an easy decision. I started my automotive career in the service department as a Porter and later became a Technician. Three years later, I accepted an opportunity to become a Service Advisor and later became a Service Manager. When I decided a move to the Sales Department was my next step I started as a Sales Consultant. Assisting clients was always a pleasure for me. Five short years later, I was given the opportunity to become a Sales Manager, which is the position I have held since 2001 and continue today. I have met many clients through the years that I have maintained a professional association with and some have even become close personal friends. I am glad to be part of the Rusnak organization which sets one of the highest standards for customer service in our industry.","emailTxt":"wchia@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/20906ea83098.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442276,"firstName":"Michael","lastName":"Marsh","titleText":"Service & Parts Director","emailTxt":"mmarsh@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/1e1bd1518815.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":442259,"personPtyId":44407721,"firstName":"Artemis","lastName":"Zou","titleText":"Sales Assistant","emailTxt":"azou@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/665c71d8eb85.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164222,"firstName":"Joseph","lastName":"Ovsepyan","titleText":"Sales Consultant","shortBioText":"The jobs I had when I was young always had me interacting with customers. Having worked at Von's as a supervisor I interacted with shoppers daily and always enjoyed assisting them. My first two jobs in auto sales were selling Honda's and Chevrolet's. Although I enjoyed working with the clients my goal was always to move to representing Mercedes-Benz. I have always believed that Mercedes-Benz was the best automobile available and it was an easy decision. My father and other family members picked Mercedes-Benz as their personal vehicles and that said a lot. I started representing Mercedes-Benz in 2004 and joined Rusnak/Arcadia in 2006. I have really enjoyed representing Mercedes-Benz; it is a great feeling to know that I am recommending the best vehicles in the world to my clients!","emailTxt":"oovsepyan@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/1ff5550bd8c6.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1136073600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442237,"personPtyId":40191564,"firstName":"Billy","lastName":"Kwan","titleText":"Sales Consultant","emailTxt":"bkwan@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/b38553d72e3f.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556658,"personPtyId":53020858,"firstName":"Yohan","lastName":"Chen","titleText":"Service Advisor","emailTxt":"ychen@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/0215bc05d0b3.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":442227,"personPtyId":44227814,"firstName":"Marc","lastName":"Hung","titleText":"Sales Consultant","emailTxt":"mhung@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/b54b9d22307b.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556576,"personPtyId":53020918,"firstName":"Sylvia","lastName":"Miranda","titleText":"Customer Service Manager","shortBioText":"I have been fortunate enough to be a part of the Rusnak Automotive family since 1998, prior to that I was in the travel industry. Since joining the Rusnak Auto Group I have held positions as Receptionist, Cashier, Reception and Cashier Supervisor, Sales Assistant, and my current role as Customer Service Manager. In all my positions providing great customer service was essential. The knowledge that I was able to provide a level of customer service that exceeded expectations is very satisfying. Growing within the company over the years has been rewarding in many ways, the many long-term relationships with clients and co-workers are wonderful memories that are endless and irreplaceable.","emailTxt":"smiranda@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"907200000","industryStartDtUtc":"907200000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":192609,"personPtyId":45570673,"firstName":"Rebecca","lastName":"So","titleText":"Service Advisor","shortBioText":"I started with Mercedes-Benz in 1986 and joined Rusnak Auto Group in 1997. Though I started in finance all those years ago, I later moved to the Service Department as a Service Advisor to have a more accommodating schedule to raise my daughter. I returned to The Finance Department in late 2012. In 2012 I was awarded a trip to visit the Mercedes-Benz factory in Sindelfingen Germany as a reward for becoming Master Guild Certified. After 6 years of lots of Finance Department late hours. I realized being a Service Advisor is still my first love, I miss the daily interaction with all my wonderful clients. I consider myself someone whose passion lies in good customer service above all else. A satisfied client is very gratifying for me.","emailTxt":"rso@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/62fc3ebe-8a6f-42e9-84c5-76abc0531776.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"862444800","industryStartDtUtc":"504921600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":164201,"personPtyId":52989937,"firstName":"Joanna","lastName":"Rodriquez","titleText":"Finance Manager","emailTxt":"jgranillo@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/2b5ddb69f9fd.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":442751,"firstName":"Jennifer","lastName":"Lew","titleText":"Service Advisor","emailTxt":"jlew@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/e5237b20a7e5.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":442756,"firstName":"Perry","lastName":"Roeder","titleText":"Service Advisor","emailTxt":"proeder@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":442249,"personPtyId":40202840,"firstName":"Phillip","lastName":"Yang","titleText":"Sales Consultant","emailTxt":"pyang@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/0c855d355c39.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164211,"personPtyId":45615057,"firstName":"Khaled","lastName":"Gawad","titleText":"Sales Consultant","shortBioText":"My career in the automobile business started with designing and coordinating displays for auto shows in Egypt for General Motors. I moved to the U.S. in 1990 and settled in Los Angeles. My first job in the U.S. was with Royal Saudi Embassy as a medical coordinator. I have always enjoyed working with people so I accepted a position at the Good Guys working in sales. For six of the eight years I worked there I was a sales manager. Finding customer service and sales to be very enjoyable, when I had an opportunity to go to work with Mercedes-Benz I jumped at it quickly! Representing Mercedes-Benz has been very rewarding. It is a great feeling to know that the automobile I delivery to my clients is recognized the world over as being the best money can buy. As Mercedes-Benz says, \"The Best or Nothing!\"","emailTxt":"kgawad@rusnakautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/02a6b4f509cf.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"478483200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164198,"personPtyId":40170160,"firstName":"Huy","lastName":"Nguyen","titleText":"Sales Manager","shortBioText":"Prior to coming to the Automobile business I had worked in a restaurant as a server and then as a chef. I also spent time in various retail positions. The thing my previous jobs taught me was that I really enjoyed assisting clients and ultimately customer service. My first job in the automobile business was in Internet Sales. Although I did well and enjoyed sales I saw a great opportunity in becoming the Customer Service Manager at Rusnak/Arcadia so I jumped at the chance. I enjoy assisting our clients and providing them with the best experience possible.","emailTxt":"hnguyen@rusnakautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/50140231cef4.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1209600000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442285,"personPtyId":41455311,"firstName":"Silvia","lastName":"Lee","titleText":"Sales Consultant","shortBioText":"In 2003, while in college, I accepted my first job in the Automobile Industry working as a Receptionist at Lamborghini of Orange County. I also worked as Executive Assistant to the General Manager prior to leaving the company. My time with Lamborghini laid the foundation for me of what great customer service entails. Joining Rusnak/Arcadia Mercedes-Benz allowed me to further sharpen my customer service skills to insure a great car-buying experience for our clients. That is what our Dealership is all about\u001aand it is my pleasure to be a part of it.","emailTxt":"slee@rusnakautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/bab7e88ba40d.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1143849600","industryStartDtUtc":"1009843200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":539876,"personPtyId":48243698,"firstName":"Jack","lastName":"Shen","titleText":"Sales Consultant","shortBioText":"I was born in Taiwan, and came to USA when I was 9 year old. I have lived in Southern California for going on 13 years. I attended NMSU with a major in hospitality, and I learned that customer service is so important in every industry. A wise man told me customer service is everywhere and everywhere needs it. It is not just about the product it is the presentation of the product as well. The product can be the best built, but CUSTOMER SERVICE is from the heart and can\u001at be duplicated. Thanks to the wise man this has been very helpful for me as my career goes along. I have worked in customer service jobs all my career and now here at Mercedes-Benz of Arcadia. I truly wish to provide the highest level of customer service to my clients and look forward to assisting YOU when you visit Mercedes Benz of Arcadia.","emailTxt":"jshen@rusnakautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/9e558d01aabc.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1491004800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":556566,"personPtyId":53020934,"firstName":"Mohamed","lastName":"Sherif","titleText":"Sales Consultant","shortBioText":"I started my career selling German industrial machines in a family business my father owned in Egypt. I am very passionate about selling a brand like Mercedes Benz and am proud to represent a company like Rusnak Auto Group.\r\n\r\n My philosophy is a good sales person should always be available to support their clients, I think it is an important consideration of where to purchase. I enjoy the time I spend with clients and the friendships I have maintained with many over the years. It is a great feeling!\r\n\r\n Providing an memorable car buying experience is my mission. As Mercedes-Benz says, \"The Best or Nothing\"!","emailTxt":"msherif@rusnakautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1443657600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164219,"personPtyId":40206784,"firstName":"Jon","lastName":"Montgomery","titleText":"Commercial Vehicle Manager","shortBioText":"I was raised in the automobile business and have spent the last 40 plus years working in the industry I love. I am also a 36 year member of the Pasadena Tournament of Roses where I am a Director and Committee Chairman. It is a pleasure to work at Rusnak/Arcadia. Our commitment to customer service is a top priority and Mercedes Benz is an outstanding product that I take pride in representing. The Mercedes-Benz motto of \"The Best or Nothing\" is what guides me in the service I provide my clients every day!","emailTxt":"jmontgomery@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/bfa5e95fda62.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1222819200","industryStartDtUtc":"15638400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164218,"firstName":"Andy","lastName":"Lok","titleText":"Sales Consultant","shortBioText":"I have been in the auto sales industry since 1995, joining Mercedes-Benz in March of 2003. My Goal has always been to provide my clients with a great car buying experience. Representing the Mercedes-Benz brand to my clients has been very rewarding.","emailTxt":"alok@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/129e7f1b2e81.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1046476800","industryStartDtUtc":"788918400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":56596,"personPtyId":40164656,"firstName":"Brian","lastName":"Beatt","titleText":"General Manager","shortBioText":"","emailTxt":"bbeatt@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/bd387aa0-b96d-496e-a2a0-f3b93c597af8.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":442264,"personPtyId":40202868,"firstName":"Michael","lastName":"Liao","titleText":"Sales Consultant","emailTxt":"mliao@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/86bd6190f4c4.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":442283,"personPtyId":40202561,"firstName":"Stephanie","lastName":"Santos","titleText":"Sales Consultant","emailTxt":"ssantos@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/05f1517d357d.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1477958400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":164205,"personPtyId":40170084,"firstName":"Katrina","lastName":"Morris","titleText":"Product Concierge","emailTxt":"kmorris@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":164227,"personPtyId":40170217,"firstName":"Carlos","lastName":"Barron","titleText":"Pre-owned Assistant","emailTxt":"cbarron@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/4581e861aa46.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525144,"firstName":"Chuck","lastName":"Yeh","titleText":"Internet Sales Director","shortBioText":"I grew up in Southern California and Love it! I was a fireman with the Los Angeles Fire Department and retired early due to an injury. I loved cars so I decided to go into the car business. I meet new people, help them with their needs and get to drive these great cars.\r\nI have been in the car industry for 28 years and love it. Seeing customers happy driving home in their new car is very satisfying.","emailTxt":"cyeh@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/aecc04317126.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"520560000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":611379,"firstName":"Christie","lastName":"Rutherford","titleText":"Marketing Operations","emailTxt":"crutherford@rusnakgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":530851,"personPtyId":45627533,"firstName":"Perry","lastName":"Dong","titleText":"Sales Manager","emailTxt":"pdong@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/11924/employees/2fa41139113c.jpg","drDealerId":11924,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"599616000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519888,"personPtyId":42468644,"firstName":"Pierce","lastName":"Twohig","titleText":"Manager","emailTxt":"ptwohig@rusnakgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11924,"certifiedEmployee":false,"deptDscrp":"Management"}]

Mercedes-Benz of Arcadia

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 4:00 PM

Mercedes-Benz of Arcadia Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Rusnak/Arcadia offers a large inventory of finely crafted, high performance luxury cars including the Mercedes-Benz sedans and coupes, SUVs and crossovers, roadsters and supercars including hybrid models.

...



Our brand professionals are ready to put you in the vehicle you've always wanted by working with numerous lending sources to provide you with a complete and comprehensive financial package.

Client satisfaction is our number one goal. We created our online dealership to enhance your purchasing and overall ownership experience.

Service

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
882 lifetime reviews. Includes reviews of Mercedes-Benz of Arcadia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2019

    Awesome staff! I got the privilege of working with Huy and Ghaled in purchasing my 1st Mercedes! They're customer service was 2nd to none!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!


    Worked with:
    Khaled Gawad

    Sales Consultant

    NOT RATED

    Huy Nguyen

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    October 14, 2019

    Peter Liew was amazing in getting me into the vehicle I wanted. His assistant Arianna was also very knowledgeable about the car's features and functions.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we really appreciate your positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!


    Worked with:
    Peter Liew

    Sales and Leasing

    (5.0) 36 reviews

  • March 24, 2018

    Excellent work by the sales staff , Willy c. And Phillip on sales and on the day of the car pick up Silvia Miranda was very professional and helpful... on setting up all the features in the new car. Thank you

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear you had such a positive experience with our team! Feel free to stop by anytime. Have a wonderful day!- Huy Nguyen, Customer Servic...e Manager

  • 5.0 out of 5
    October 14, 2019

    Best new car experience ever! Peter Liew was amazing in getting the vehicle I wanted!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 14, 2019

    Perry, service rep was of great help. So was Mike Marsh Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2019

    Scott Hong took great care of me. Ordered a custom-built car. Made it a seamless experience. Definitely recommend working with him. Will go back after... my lease is up.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are glad we could help! We can't wait to see you again, have a great day.


    Worked with:
    Scott Hong

    Finance Manager

    (5.0) 17 reviews

    Ken Lau

    General Sales Manager

    (5.0) 13 reviews

  • 5.0 out of 5
    October 12, 2019

    The service was thorough, efficient, personable, and informative. I especially liked the convenience of delivering the vehicle to my home.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2019

    Always come for service with mike tone, very nice guy and professional. Will always come back for service in the future for my car and my family car I...

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you're ever in ...need of more help, please let us know!


    Worked with:
    Mike Tone

    Service Advisor

    (5.0) 8 reviews

    Philip Chow

    Sales Consultant

    (5.0) 9 reviews

  • 5.0 out of 5
    October 12, 2019

    I got my first Benz here, it was nice to meet Mo, he is so friendly and helpful. I will recommend this place to my friends.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!


    Worked with:
    Mohamed Sherif

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 5, 2019

    Denise is very responsive and responsible over the course of the sale. My unique issue was well resolved by her and made me get my dream car.

    Not Applicable
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    Not Applicable
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    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we set high expectations for ourselves so it¿¿¿s gratifying to hear you had a great experience with us. Feel free to reach out to us if you nee...d anything. Have a wonderful day.


    Worked with:
    Denise Justice

    Internet Sales manager

    (5.0) 52 reviews

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