Bertera Dodge Chrysler Jeep Ram

Just purchased a used jeep wrangler ! The jeep is everything they said it was. I put in an internet request they responded quickly. Two days laters im driving it! the proccess was easy ! Will and the manager John were very helpful !

Within 2 weeks of purchasing a car from Bertera, the car leaked dry of oil. I immediately contacted the service department to ask for advice and was told by Wendy NOT to drive the car and to have it towed to the nearest Honda dealership...no assistance on Bertera's behalf in this process. I looked around and reported back to Bertera with quotes and time-frames for what they had requested. I was given the "OK" with the assurance that it was Bertera's responsibility now. My car was towed away and found out to have a faulty oil pan / non-standard gasket that had been stripped thus causing the severe oil leak--something that should have been noticed in a proper evaluation of the car according to the Honda servicemen dealing with the issue. The certified Honda service center, where the car was towed, explained that the car was not safe to drive and that Bertera was not returning calls in a timely manner which caused a delay in servicing the car. I received NO updates from Bertera and had to take the initiative to contact them each time I needed information. In the end, I was without a car for 3 full days and had to find a rental car. When speaking with Dave, the Service Manager at Bertera, and asking for reimbursement for the towing and rental expenses I paid, he explained that Bertera would not be responsible for the cost of the rental and that a Massachusetts law requiring a $100 down deductible would be "waived" since I paid $100 for the towing; Bertera, according to Dave, found this to be "fair" and good...even generous, surprisingly. He did say, however, that he would "leave a note on the General Manager?s desk? (clearly competent business practices) about my request for the rental car reimbursement and would get back to me as soon as he had more information. Nearly 1 week later, I had to once again make the contact to Bertera to ask about the status of the rental reimbursement. Dave said "John was in a meeting" and that he would get back to me. I received, later that day, a voicemail from Dave explaining that he had NO recollection of my asking for reimbursement for the rental and that "[he] took pretty good notes" and didn't remember anything about our conversation. I was in shock over such blatant cover-ups and lies. I drove to Bertera the following day to speak personally with John Langevin, General Manager, to lay things out clearly and in a civil manner. John greeted me with a heartless smile and addressed me with more condescension than necessary to the point where I had to directly, and in no uncertain terms, ask him to speak civilly and stop creating hypothetical scenarios that had NOTHING to do with the situation at hand. I simply asked for advice as a consumer in the situation in which I was finding myself and ultimately for 3 days of my car rental to be reimbursed by Bertera since it was Bertera, after only 2 weeks of driving off their lot with my car, who instructed me not to drive my car, to have it towed away, and to wait for their follow-up instructions. I'm still waiting.... I've left out the fact that I was chased down in the parking lot while driving away the first day I purchased the car since the first financing contract I signed was erroneous due to Bertera's sloppy practices. A new contract had to be drafted. That should have been the first sign that this would not be a good consumer / business relationship. The fact that the car had major flaws revealing themselves after only 2 weeks driving off the lot should have been the second. I remained optimistic and presented myself to the General Manager directly to clearly state my concerns and ask for professional advice. John Langevin exemplified without a flaw Bertera's faulty, inconsiderate, and most importantly irresponsible regard for the consumer and overall well-being of customer relations practices. Rest assured: if you?re looking for a struggle and disingenuous treatment, Bertera is for you. If not, avoid at all cause.

Brought my very clean vehicle with all service records in for a trade to purchase a slightly used car. Using their own website tools to evaluate the condition and value of my car, the so called guaranteed value of my car was $13000. Yet when I arrived, they claimed my car was not in excellent condition as I thought but was in good condition so now my car was only worth $10,000. It just so happened they had a car on their lot of the same model and year of my car with the same options but with less miles listed at over $17000. These people are not fair to deal with.

I Just bought a 2013 Jeep Wrangler a few weeks ago from Bertera Westfield and I love it. The Sales guys there were great and made the buying process very easy. I would reccomend this dealership to all my friends

My parents and i traded in a car for a 2006 Jeep Commander, we "bought" a 2 year warranty that covers alot,and it still had manufacture warranty, 30 days later the truck breaks down, and we look at the paper work the "trade" was never put and deducted from the original price, and we supposibly never bought the warranty. and they told us that we couldnt pass the manufacturers warranty under our name, luckily our family mechanics repaired out truck, and we are stuck with a loan on a truck thats worth $10,000 less then what we owe, . my advice is be careful, and watch for the full paperwork.

John langevin & Will from Bertera Dodge agreed to purchase a Dodge from another dealership in another state, that was to be a gift for our son's B Day. They said it was on its way from Colorado, i asked if they would agree to put new tires and brake pads on the car if they were old. They would not agree to this, so i went back to further discuss this with my husband, the next day i called and said Ok we'll still want the car for our son. I was told by Will, sorry Too late we already sold the car to someone else. We truly believe they SOLD the car (which was a Unique model we asked for), because they figured it would sell for more money than the amount they agreed to for us to purchase it. John & Will knew how much it meant to us to get this particular car for our son. Luckily we did find another one closer and ended up getting that one from a Wonderful,honest dealership. I would never purchase a vehicle or recommend this dealership to anyone.