Bertera Chrysler Jeep Dodge RAM

I've used Bertera for both repairs and car purchases, as well as regular servicing and have nothing but accolades to heap upon the management, employe...es and facility. No pressure car sales and the salesmen are extremely helpful and dedicated to making the customer's buying experience painless and satisfying. Chris D and Justin made sure of that in my case. I would recommend this dealership to anyone in the market for a car for a fair price.

Andre at Bertera was best salesperson that I have ever had in buying a car. He was very personable and helped with any questions I had about the purc...hase of my Jeep. I would recommend Bertera and Andre to anyone including my own family

This has to be one of the worst dealerships I have ever worked with. I live in Colorado and as you know this dealer is in MA. They have a car that I a...m very interested in so I called them and after a day or so of negotiating we came to an agreement on price (which I have in writing). The next day, my salesman was out of the office so I didn’t hear from him, I called and spoke to another gentleman who said he’d take over and help. I gave my credit card number over the phone to put a deposit on the car and told them when I’d be picking it up. Everything was good and fine until the next day when I got a text saying we were good to go at a number $1000 higher than we had agreed on. I called and fought them on this and I got a lot of “let me go speak with my GM, I’ll call you back.” Well, even though I have this price in writing, they stuck to their higher price, even though I was buying the car sight unseen and had already spend $800 on plane tickets. I decided to accept their higher price as the money isn’t that big of a deal to me when I am already so invested in the car. Now to the next day, I have to call them again (many of you are lucky that they call you so much, cause they never call me) and they said that they were trying to figure out how I can buy the car without living in MA because they need to register it before it can leave the lot. I told them not to worry, because I could register before I left CO. Well 8 hours later, I call them again and they say it’s not going to work out. A bunch of time wasted with a dealership who seems to be very behind the times. I asked many times to speak with the general manager but he was always “busy,” “helping another client,” or “at lunch.” Not sure he should be running a dealership if he can’t figure out a simple out of state deal. I have had 12 cars in the past 4 years and everyone I have purchased out of state, never have I had this issue. I would not recommend this dealer to anyone.