Bertera Subaru of West Springfield Hours
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located i
n West Springfield, Massachusetts, the staff at Bertera Subaru will help you find the Subaru vehicle you want. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for. We are the Lewis and Clark of Subaru's!
"When you visit our car dealership, expect the superior customer service that you deserve."
Oil, Filter Change
$39.95 and up*
$null and up*
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I recently brought in my 2015 Impreza for a roof spoiler installation. I previously had an email conversation with Brett McDonald regarding the install... and he responded in a clear and timely manner. When I pulled my vehicle into the service bay, Alba Rodriguez met me with a kind and friendly attitude. After examining the spoiler itself, she was able to determine it would take a little more time than previously anticipated. She then was able to reschedule me for the next day and quote me with a fair price for the additional required labor. Throughout the process, she was very helpful and made sure any questions I had were answered and communicated other information very clearly. Just as I was leaving, she gave me her business card and said I can call her at any time if I needed anything else or had another question. This is the kind of business-customer relationship that all auto service centers should try to build with their customers. I commend Alba for making everything so easy to understand and accessible.
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We had a poor experience trying to purchase an Outback at Bertera in 2013 and ended up going to Steve Lewis Subaru, considerably further away from our... home. Recently we brought our car to Bertera to get the Airbag recall taken care of. We hoped the Service Dept was better. When we picked up the car the audio wasn't working. We were told that a wire was probably unplugged. Bring it back and we can fix it quickly. No worries, I understand that things happen. Unfortunately I brought it back 4 days later, sat outside for 2 hours while they worked on it and then they told me they couldn't figure out the problem so I had to bring it back again. Brought it back again and after a day and a half of no information I called to find out what's up. Turns out a wire was, in fact, unplugged. It was done the day before and no one bothered to call us. I get that mistakes happen but no excuse to make me return twice to fix it and then not bother to call to let us know it's fixed!
I have had my Subaru Legacy for a year now and I love it. I worked with Keith Goldsmith during the buying process and he was amazing. Very attentive to... my wants and needs. He did an awesome job explaining things as we went along. He was easy to get a hold of whenever I wanted to contact him. During the buying process I had many questions, perhaps many of them where silly but he was always helpful and never seemed bothered by me and my quirks! Five stars for Keith Goldsmith and Bertera Subaru of West Springfield!!
I just want to commend your excellent salesman Gilbert Roy for his caring, helpful and above board help. I previously (about a year and a half ago) bought... a used 2015 Basic Subaru Forester, my first, and Gilbert took the time and care to make the deal easy and insure I was happy with everything. I was recently sent a letter for a promotion to buy back used Foresters and to put me into a new 2020 Forester. Naturally I was interested and went there to check it out. I again asked for Gilbert and although he was extremely busy he took the time to check out what I was interested in, listened to what I could afford and made me a good offer after checking the condition and mileage on my car (excellent and on just over 14,000). As it was so busy I told him to just take his time, try to work out the numbers and get back to me. Well, he did just that but unfortunately, Subaru couldn't come up with an amount I am paying now . Every sales person should be like Gilbert caring and concerned about the buyer and not just a sale. Thank you Gilbert for all your wonderful help!!!Linda Dionne
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Went for a promotional program, was given an amount for a trade in, filled a credit app, didn’t get a call back for 2 days, finally sat down with the business... manager trying to work the finances, haven’t heard from her again, but was told the manager didn’t like how much they quoted me for the trade, was told the dealership that originally sold me my car even though it was Bertera Subaru in Hartford is sketchy. Very unprofessional and disappointing to not even get a call back to say yes or no with finances, etc. Wouldn’t recommend, if you don’t have an easy deal for them to make they just forget about you!
Beth, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let... you down. Please reach out to Mark Noel at firstname.lastname@example.org and/or Dan Leary at email@example.com or at (413) 734-4964 and we will work with you personally in rectifying the issues you experienced.
My wife and I have traveled from Pittsfield Ma for all our service work because we paid for the tire replacement program they offered. We were there 2... weeks ago and our tires. which have been rated "yellow" for the past 2 years have now upgraded to "green". I never realized that tires could grow tread. Tire replacement program is a scam. Not sure yet whether it is a scam from Bertera or Subaru but I intend to find out. Sent them an email but have not heard back. I am not done with this and next is the Better Business Bureau. Tired of this runaround.
Used them for years, and service got worse and worse. No one answered the phone, I owned 1 and leased 2, and they gave me NO deals at all. Won't go back.
We are owners of two Subarus, newly relocated to the area. We went in to get our AC serviced in time to have repairs covered through warranty. Rather... than inspect the car fully at the time of our first visit, Bertera had us come back and forth over THREE times before finally diagnosing an issue with the compressor. In the weeks it took them to diagnose a common AC issue, our warranty had expired and they refused to credit us for their lag in service-- costing us over $1300 to make the repair. Even Subaru of America examined our case and extended partial coverage for this Service Center's poor service. It was their understanding that Bertera should cover the difference. Glenn, their service manager was difficult to work with and lied to my husband's face about what was actually done to our car. Even though we live less than 5 minutes from Bertera, we will be driving our cars to the Hadley or West Hartford service centers. They have a large team and everyone else was very pleasant to work with-- Glenn made a poor customer service call and it cost them our business and I hope you think twice about bringing your vehicle here.
i had a question about an info light that was flashing and was not sure what to do with it. i drove in around 1045 5 august. john (from sales) immediately... went to my xc and explained it to me. he was friendly, courteous, receptive to courtesy, and made sure i knew the exact nature of my concern. it was 5 minutes but a worthy interaction. i do not know if he is new (as i do not recall seeing him before.) regardless; if new or a veteran employee, it reaffirms why i bought there and continue to go there.
+Worse service ever.Every time we go there they always claim to have done something that they didn't do.told them specifically to check the air filter... witch when I got home I checked it to found about 5 lbs of sand and dust in it.called service manager to be told what do you want me to do about it my guy said he did it.Haven't had a customer sat sent to me since.Wife had a bad battery that was 1.5 years old so they replaced it.Now 1.5 years later they say it needs to be replaced but it's not covered because it was a courtesy replacement.Stay clear of this dealer great cars horrible service!