Bertera Subaru of West Springfield

I cannot thank Keith enough for my wonderful experience with Bertera Subaru! He is largely the reason I had an overall positive experience with the sales process despite a few mishaps with the expected timeline. He was accessible, flexible, professional, and friendly! Even though he was busy when I met him in person, he maintained a kind and friendly demeanor. Come talk to Keith if you're thinking of purchasing a car!

Keith is amazing. He is informed and allows you the space and time to find the right car. We recommend Keith for your new find and we will return!

Up front on how they deal with trade ins. Showed me how to work all the buttons.

They've never done me wrong always taken care of my cars with the highest quality mechanics are flawless,I've purchased 6 subaru's from bertera of western springfield, always have had good experiences with them. They always take care of any issues and what I need.

I went to this dealer looking to test drive a legacy. Customer services was excellent. Staff were very knowledgeable about the vehicle and really listened to the features and details I was looking for in a vehicle. I ended up buying a 2024 Subaru Legacy sport. The buying process was smooth. The dealership had great communication throughout the process and following up about my registration, which was held up due to the holiday weekend. The facility overall was clean. A bit cramped due to their new building not being ready yet but this did not effect my overall experience. I am grateful for how easy purchasing a car here went.

I shopped online for months looking at used cars but the mileages were so high. I decided in a new car and wanted the safest most reliable car out there so it was a Subaru. I bought a 2025 Subaru Crosstrek. I couldn?t be happier.

We enjoyed working with Bertera for our first Subaru purchase. Our salesperson, Keith, was professional, communicative, and very helpful with our questions. We had done a lot of research beforehand and appreciated his additional advice/guidance. It’s been a month since we bought the 2023 Forester and we couldn’t be happier with our decision!

I have never in my life regretted working with someone as much as with this dealership. It has been an incredibly frustrating several weeks during which I barely received any communication and only half-assed explanations. I was the one who had to call and ask and push for progress — and it seemed like nothing was getting done. The communication and explanation of process was abysmal. I was constantly the one who had to call and check for status and updates. But there were always excuses, being told that that’s just how things are, everyone is waiting, etc, etc. Just to set your perspective, I put down the deposit at the end of May and my car arrived to the dealership on June 10th, it was finally handed over to me on July 7th. It took a month for the trade-in, insurance, and registration paperwork to be done. A MONTH!!! My car sat on the lot for a month after I''d already paid the first installment of the lease!! Everyone I’ve talked to about this and told about my experience said I'm absolutely right to be angry. I understand that the car market is iffy right now, the shortage of cars, etc. I understand people work different hours, things take time, there’s a lot of back and worth. And you know what I would have understood that things were taking that long if only the dealer actually communicated with me and either texted, or emailed, or called me with updates. Even with things as slow at they are, the fact that they refused to do any of the paperwork until the check for the trade-in cleared is absolutely ridiculous --considering the fact that I already handed the car over into their possession, it was no longer my car, and frankly, not my problem that their seller made the check out to me for some bizarre reason. You have wasted my time, my patience, and my nerves. I would not recommend anyone work with this dealership.

Keith was very professional, friendly and knowledgeable of the brand, he was a big factor to my final decision to buy a Subaru, he answered all my questions with right answers, I didn’t feel pressured, it was a smooth process.

Brought my 2015 jeep in for service spent a $1000 dollars for repairs got car back worse then I brought it in they just took my money not taking responsibility for anything would not go there for anything they are thieves