Bertera Subaru of West Springfield

New 866-590-4808
Used 866-590-4809 Email Dealer

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Reviews

Average Ratings

4.2
308 lifetime reviews. Includes reviews of Bertera Subaru of West Springfield from DealerRater.com
  • Enjoyable and exciting buying adventure!

    I have had my Subaru Legacy for a year now and I love it. I worked with Keith Goldsmith during the buying process and he was amazing. Very attenti...


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    I have had my Subaru Legacy for a year now and I love it. I worked with Keith Goldsmith during the buying process and he was amazing. Very attentive to my wants and needs. He did an awesome job explaining things as we went along. He was easy to get a hold of whenever I wanted to contact him. During the buying process I had many questions, perhaps many of them where silly but he was always helpful and never seemed bothered by me and my quirks! Five stars for Keith Goldsmith and Bertera Subaru of West Springfield!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Friendliest Sales Staff in the Area
    February 17, 2017

    I recently purchased a 2015 wrx from Bertera Subaru and had a wonderful experience. First I dealt with the online sales rep (Shiela) and she was v...


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    I recently purchased a 2015 wrx from Bertera Subaru and had a wonderful experience. First I dealt with the online sales rep (Shiela) and she was very friendly and helpful. For the rest of my experience I dealt with Keith Goldsmith who was a very kind and helpful guy. When we realized we were going to buy the car, Keith introduced to the gentlemen in charge of financing (Dominick) who was also a very nice and very professional. I highly recommend this dealership for anyone who is looking for a pleasant experience when purchasing a car.

    Does recommend this dealer

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  • Terrible
    January 30, 2017

    The salesman (Bill) was very nice on the phone. When we went there it was a very unfriendly experience. The cars that we were to look at were no...


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    The salesman (Bill) was very nice on the phone. When we went there it was a very unfriendly experience. The cars that we were to look at were not there and when I asked to see them I was steered toward looking at something entirely different. When I called him on it, he was vague and rude. I pressed him on it and he finally said the cars weren't there anymore. Then he argued about when I was supposed to be there. I received a call on Thursday to confirm a Saturday 1:00 appt. and he said that if I had come on Friday like I said then the cars would have been there. He was a jerk and he didn't make a sale with us. We went to Steve Lewis Subaru and had a great experience and bought a car that day.

    Does not recommend this dealer

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  • Excellent customer service

    While I ended up buying elsewhere it had nothing to do with the dealership. I met with Johnathan Bernard who was nothing but helpful. He's the guy...


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    While I ended up buying elsewhere it had nothing to do with the dealership. I met with Johnathan Bernard who was nothing but helpful. He's the guy to see if you're buying.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Maintenance services

    Bertera' maintenance services are very costly. When I bought an Outback which we re happy with, they offered me a free lifetime tire replacement ...


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    Bertera' maintenance services are very costly. When I bought an Outback which we re happy with, they offered me a free lifetime tire replacement IF we go to them for all oil changes and maintenance checks. Boom - they charge you big. For me a 30,000 mile maintenance check (4 hours ) costs over $525. I ve checked around and found that others could do for much less.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst service dept EVER!!!!

    I will never have my car serviced here again ! No one knows what they are doing and the Seevice Manager was even worse!!!!


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    I will never have my car serviced here again ! No one knows what they are doing and the Seevice Manager was even worse!!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Shopping for a Subaru Forester
    December 11, 2016

    I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other...


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    I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dealers in the area and I wanted to see if they actually were true. I had already made a deposit on a slightly used car (2016) at another dealer. I was introduced to Joe Bucko. He had a similar car on the lot but he then told me they were doing a sale on 2017 cars that weekend and when he told me the price, it was several hundred dollars less than the 2016 I already put a deposit on. We picked out the color from a car on the lot and I was about to order one for delivery when he offered a break on the new one in the lot with extra accessories for the same price. How could I say no. I did purchase the 100K warranty which I think is worth it for a new car and the maintenance program for $970. When I went back to get the car ( Joe got the car registered and plates on), I decided to cancel the maintenance program due to another review and they were very amenable to this. However, after I found out that it covers an extensive 30K check up and not just oil changes, I decided to keep it. Joe went out of his way to make things easy for me. I had to come back because the engine light had gone on and then next day it went off and he was helpful and ready to get me into the service area quickly. Great guy. All in all, this has been a very good experience for me as I am not one to buy a new car. Also, Subaru sends you a very nice leather travel bag for purchasing a new car. That was cool.

    Does recommend this dealer

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  • 2017 Subaru Forester
    December 8, 2016

    I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked o...


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    I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked out with a great deal for a new 2017 Subaru Forester. Joe was great throughout the whole process, he was patient, listened to us, and provided us with great service and a very nice deal. We will certainly be back.

    Does recommend this dealer

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  • amazing experience
    December 7, 2016

    They made everything quick & easy. I love my new Legacy. Excellent customer service. I would highly recommend this dealership. Thank you for every...


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    They made everything quick & easy. I love my new Legacy. Excellent customer service. I would highly recommend this dealership. Thank you for everything! Enjoy your holidays!

    Does recommend this dealer

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  • 2017 Subaru Forester

    I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked o...


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    I highly recommend Bertera Subaru of West Springfield, and Joe Bucko, the salesperson that helped us. It was a no hassle shopping and we walked out with a great deal for a new 2017 Subaru Forester. Joe was great throughout the whole process, he was patient, listened to us, and provided us with great service and a very nice deal. We will certainly be back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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