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I have had my Subaru Legacy for a year now and I love it. I worked with Keith Goldsmith during the buying process and he was amazing. Very attentive to... my wants and needs. He did an awesome job explaining things as we went along. He was easy to get a hold of whenever I wanted to contact him. During the buying process I had many questions, perhaps many of them where silly but he was always helpful and never seemed bothered by me and my quirks! Five stars for Keith Goldsmith and Bertera Subaru of West Springfield!!
Clean, very fast, efficient. I don't worry about a thing. I let them do whatever needs to be done. They answer any questions I may have. Great salesman-... Jeremy.
Donalyn, we are so pleased you enjoyed your visit to Bertera Subaru! Please let us know if there is anything else we can do for you; we are more than ...happy to help!
Bought an 06 Subaru Wrx Sti Back in 2012 Loved the car and it was the most fun and reliable car i've ever had. They were able to get me a great deal on... the car at the time.
Thank you for taking the time to submit your feedback, Mycookiedoe. Our team is actively looking into this for you. One of our managers will be in con...tact accordingly. Thanks again and have a great day!
Appreciate the professionalism of Mr. Olech and his ability to allow me to shop at ease, without pressure. Was very knowledgeable about all of the vehicles... and he worked extremely well with his colleagues to get me the vehicle that I wanted. Thank you!
Thank you for the kind review, jjh12345! All of us here hope the new ride is serving you well. If you ever need any assistance at all please feel free... to give us a ring. Thanks again and have a great day!
Friendly, helpful, knowledgeable personnel, fast service
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more... we can do!
I put in a request to test drive a used car there. I showed up drove the car and sat at the desk and filled a credit app, they looked at my trade. Then... I was told "okay your all set we will get back to you tomorrow." No one ever got back to me and I was ready to buy. I felt not taken very seriously and just pushed off to the side and seeing how it was the second to last day of the month - I know it's important timing to get deals out the door. As I can relate my family owns a motorcycle dealership in the surrounding area. This was the worst experience I've ever experience at a car dealership. I would be irate if one of our employees did this to one of our customers. I ended up giving my service to Steve Lewis Subaru and they actually got me into a brand new car.
Thank you for taking the time to submit your feedback, sampatrick17! We had no intention of leaving a bad taste in your mouth. We're glad to hear that... you found a vehicle you enjoy and if you ever need any assistance at all please do not hesitate to give us a call. Thanks again and have a great day!
Our Bertera duo was amazing! We were able to purchase a pre-owned Forester of our dreams! Keith was patient, kind, and friendly. He ran financial models,... compared our Forester to other makes, answered all of our questions, and even researched a potential car at a Bertera in Hartford. He made sure that what he sold matched our budget! After we made the purchase, he demonstrated how all the electronic features worked and made sure we could operate them. Tom, their financial manager made sure we had the lowest percent loan and when my bank could beat his deal, he made our price equitable, no questions asked. He also made sure we had 6 weeks before our first payment! WOW! This dynamic duo team understands customer service and values relationships. I highly recommend Bertera Subaru of West Springfield!
Thank you for those kind words, Elatedcustomer! The entire team here at Bertera is so pleased to know you're enjoying the new ride. If you ever have a...ny comments, questions, or concerns please do not hesitate to contact us for assistance. Thanks again and have a great day!
When shopping for my dream car (a Subaru), I found the Dealership at large to be very friendly, helpful and professional. There was no pushy sales tactics... at all, in fact it was quite the opposite! I feel that as a woman walking in solo, that my needs and wants were taken seriously, and I was treated very courteously. Options were explained in detail and I did not feel pushed one way or the other. I was given the space and time to make a decision about the car I wanted. I also believe that I did get a good deal on my Subaru Crosstrack when all was said and done ...thanks to my salesman Keith Goldsmith and the Finance guy Tom. And yes I would tell other people to go in and have a chat. It's well worth the time for a car that is top rated in safety ( that always comes first)!
Thank you for taking the time to submit your feedback, KT53! The entire team here at Bertera is pleased to know you had a positive experience with us.... If there's ever anything we can do to ensure your complete satisfaction please do not hesitate to reach out. Thanks again and have a great weekend!
Bertera Subaru helped me purchase my 2019 Ascent. Holly Haile was very helpful through out the process. Highly recommend this dealership. Top quality service.... Made the buying experience super comfortable.
Thank you for the 5-star rating, Chintu417! Holly and the rest of our team are always here to help. Please feel free to send your comments, questions,... or concerns our way. Thanks again and have a great day!
7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought... my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.
Thank you for taking the time to submit your feedback, Bill! The entire team here at Bertera couldn't be happier knowing you left our store satisfied.... If you ever need any assistance at all please do not hesitate to give us a call. We're always here to help. Thanks again and have a great day!