Bertera Subaru of West Springfield

We just took delivery of a 2012 Outback from Bertera Subaru. While most people get excited by the prospect of having a new car, few look forward to the process of buying one. We have purchased many new vehicles over the years and can honestly say our experience at Bertera was actually enjoyable! The attentivenes, hospitality and knowledge of the staff is at a level not often seen. Our sales rep, Nuno Marques, was truly a pleasure to work with. Because we were first-time Subaru buyers, Nuno worked very hard to educate us about the vehicles and the brand in general. He never tried to "Sell". Rather, he equiped us to make informed decisions. It's seems that Subaru's are in demand and tend to sell themselves. Given this, it was surprising to see the effort that Nunu put forth to make sure we were comfortable with every aspect of the process. If you are in the market for a Subaru, I think you would find the experience at Bertera to be favorable. If your sales rep happens to be Nuno Marques, you are doing even better!

Nuno Marques was very friendly and approachable and gave me as much time as i needed - he also did not try to pressure me into purchasing either a particular car or additional options - i picked out the options i thought i wanted and also asked for his opinion, which was very valuable in my selection - with Nuno, you are dealing with a human being, not just an employee who wants desperately to make a sale, or who cant be bothered giving you the time you want, because you are not buying the most expensive car on the lot - Nuno followed up on everything i asked him to, and there were a number of details that needed to be dealt with after the sale, and trade-in of my Toyota - i feel like i got a very good price for my new Forester, and i am extremely happy with it - i think being a successful and well-liked car salesperson is a very difficult job, and its also a difficult situation for both the salesperson and the perspective buyer - i would much rather not have to haggle about price, but just have prices be what they are, as it would be in a department store, for example - but since thats not the case, dealing with Nuno, who was knowledgeable and patient, it was about as good an experience as it could possibly have been - i would certainly refer people to him, and my next Subaru will be bought with his help - you have an excellent employee in Nuno.

Customer service rep Dean was rude and insolting. Would not honor employee discount they advertised with my company. Then they deleted the discount with my employer. I have 2 subaru's and will never do business with this company again.

Courteous, up front, smooth, fast. Test drove the car on Thursday. The next morning, a salesperson (Aaron) drove the car to my mechanic in Northampton to check everything out. Engine was spotless, immaculately maintained. Everything checked out beautifully. That Sunday, only three days from putting down my deposit, I signed the papers, and drove my car home. But then a snarl occurred. No one's fault, but it happened, and I was prepared to be very unhappy. Without batting an eye, the Internet sales manager, Rich Santoni, and the general manager, Shawn Sullivan, just took care of the problem, and suddenly there was no more problem. SUPERB customer service. I am a VERY HAPPY customer. I LOVE my new used -- oops, I mean "pre-owned" -- car.

The people at Bertera were friendly, professional and informative from the first contact. All questions were answered completely, all phone calls returned exactly when promised. Unbeatable prices that caused me to shun a local dealership and drive the 58 miles to West Springfield. I highly recommend Bertera Subaru to anyone looking for a vehicle.

Great People, Great attention to service, great car!!! Darrin and Nuno were great and Joe in the finance department, and the sales manager. all of the sales people are very friendly and welcoming. soda and water don't hurt either...

Andrea and Rob were incredibly helpful with finding the cars that were the "right fit." It was refreshing to work with people who were genuine and knowledgeable. I highly recommend working with them both.

Over all, it was a great experience. John and Tom (finance) were very willing to listen and accommodate to my questions and requests. John is very responsive to e-mails and phone calls, and was very helpful making sure my insurance company set everything correctly before handing the car off to me. It was a very nice treat to have the car dropped off to my work, since I live and work about 50 miles from the dealership. Tom also, had looked into all our requests and was willing to support a change in the financial plan even after the paper work was signed. I didn't feel trapped or forced into a deal I wasn't happy with. Thank you, Dorota

Purchased 2005 Outback which turned out had bad struts. Returned it 3 times for rattles and they never repaired it. I had to take it an outside repair facility to tell me the struts were bad. Bertera offered no resolution for the repairs. I spent 15K on a used car and I guess expected too much. If you do buy a used car from here have it inspected from an outside source.

Ir was a very pleasurable experience to work with Mr. Weber. He made what would have been a miserable and poor experience, the best experience one could have with a car dealer. His customer service was fabulous. He was instrumental and he really tried hard to make sure that I and my wife were not upset and succeeded in it.