Lia Toyota of Wilbraham

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
91 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 7, 2019

    Cynthia Patrick is the most courteous and professional person I have met in a long time. She is always smiling and explains everything so well. She is... what customer service should be.

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    Dealer Response

    Thank you for leaving Cynthia this very kind review! We are delighted to hear that she is consistently so thorough and welcoming when you join us for ...service. She will be proud to know that she has your confidence, and we are certain that she will continue to take exceptional care of you and your future automotive needs.

  • 5.0 out of 5
    November 4, 2019

    Cindy you are very good at your job it has been a pleasure communicating with you to take care of my problem with my 4runner. It was done in a very timely... manner and the results of the repair were excellent . Thank You once again see you soon. Robert

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    Dealer Response

    Robert, Thank you for leaving Cindy this 5-star review! She certainly is excellent at her skill, and we are thrilled that she could get your vehicular... needs taken care of- with great quality and efficiency. We wish you safe travels and look forward to working with you again the next time you are in need of automotive service.

  • April 29, 2015

    I worked with Chris and Daniel and was pleased beyond words at the care they took of us. They kept us informed of the services they were doing on our car.... Because of their service department when it comes time to look for a new car I will come here first.

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    Dealer Response

    Thank you so much for choosing Lia Toyota Scion of Wilbraham. We appreciate your positive comments and look forward to assisting you with all of your ...vehicle needs in the future!

  • 5.0 out of 5
    October 31, 2019

    I hit a pothole and needed my tire fixed. Christine Jalbert, who is my personal service consultant at Lia, explained to me why the tire could not be fixed... and that I needed a new tire. Lia mechanics put the new tire on the car and put the spare back into the trunk. Everything went very smoothly. I was happy with the service that I received from Christine and the service mechanics at Lia Toyota.

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    Dealer Response

    Janet, Thank you so much for your 5-star review! We are overjoyed that Christine and the team could be of great assistance to you and get your vehicul...ar issue swiftly resolved. Your safety is our utmost priority, and we are so pleased that our service met your satisfaction.

  • 5.0 out of 5
    October 22, 2019

    Great service from lia Toyota in wilbraham. We had Nick Archer and it could not have been a better experience. Our car broke down out of nowhere and we... were struggling to find one. We knew about Nick through a family member and we decided to check it out. They gave us all the options and were very easygoing and thoughtful! Especially Nick!

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    Shopped for a new car
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    Dealer Response

    Rena, We are so glad that we had the opportunity to assist you, and we are overjoyed that Nick could swiftly and seamlessly get you into a safe and re...liable new vehicle. We hope you enjoy your new Toyota RAV4. Please let us know if there is anything more that Nick or the team may help you with in the future.

  • 5.0 out of 5
    October 14, 2019

    Lia Toyota of Wilbraham was an overall great experience when I was shopping for my 2019 Toyota Tacoma. Ethan Harvey took care of me on my visit and I was... very satisfied with the services he and the dealership provided me. They made everything quick and easy and convenient for me.

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    Shopped for a new car
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    Dealer Response

    Tyler, Congratulations on your new Toyota Tacoma! We are so glad that your vehicle search led you to our dealership, and we are thrilled that Ethan an...d the team could make your experience smooth, efficient, and all-around successful. We hope you enjoy your new ride. Please let us know if there is anything more that our team may help you with in the future.

  • 5.0 out of 5
    September 25, 2019

    Lark and David at the Wilbraham Toyota dealership are excellent! Professional, friendly, and extremely knowledgeable. Thank you for helping us pick out... our truck and do it in a matter of hours. We are so happy with our purchase!

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    Shopped for a new car
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    Dealer Response

    John, Congratulations on your new Toyota Tacoma Sport! We are so glad that our team could be of great assistance to you and ultimately get you into a ...vehicle that you love! We couldn't be more pleased to hear of your satisfaction, and we hope to see you again when the time comes for your first service.

  • 5.0 out of 5
    August 30, 2019

    Courtney Rex went straight to the meat of my questions and I got the answers I needed In order to make my decision. Based on Her enthusiasm I think I... can expect the same service in the future

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    Shopped for a used car
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    Dealer Response

    Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional c...ustomer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

  • 5.0 out of 5
    August 29, 2019

    Cynthia Patrick and the rest of the staff at Lia Toyota always make me feel welcome. They are very thorough and make sure I understand what my car needs... and how to keep it safe for myself and my family. They always strive for excellent customer service and therefore I will be back for all my repairs.

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    Dealer Response

    Joana, thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to se...eing you again when it is time for your next service.

  • 5.0 out of 5
    August 26, 2019

    Impressed with my first visit to Lia Toyota in Wilbraham. Our service associate Chistine was so welcoming and informative. We will return for service... in the future.

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    Dealer Response

    Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Christine was so positive. We look forward to se...eing you again when it is time for your next service.

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