Lia Toyota of Wilbraham

Reviews

4.7 out of 5 4.7
54 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 13, 2018

    Christine jalbert and the service staff is great, I was in and out of service in less then hour. Keep up the great work. Will be back

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Mark, We are so pleased to hear that Christine and the team ensured that your recent service visit was so efficient. It is an honor to have your co...nfidence, and we look forward to working with you again next time. Thank you so much for the 5-stars!

  • 5.0 out of 5
    October 24, 2018

    I had great service from Christine Jalbert who checked me in and handled my visit, so personable and pleasant. Techs were fast and I was very pleased... overall.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your 5-star review! We are so pleased that Christine and the team provided you with such thorough and efficient service during y...our recent visit. Please let us know what more we can assist you with in the future.

  • April 29, 2015

    I worked with Chris and Daniel and was pleased beyond words at the care they took of us. They kept us informed of the services they were doing on our car.... Because of their service department when it comes time to look for a new car I will come here first.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for choosing Lia Toyota Scion of Wilbraham. We appreciate your positive comments and look forward to assisting you with all of your ...vehicle needs in the future!

  • 5.0 out of 5
    October 11, 2018

    Cynthia Patrick took great care to make sure my car was serviced the way it needed to be and I wanted it. She found the deepest discounts she could applying... my coupons, and personally picked up the tires I needed from the distributor.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Bob, Thank you so much for sharing this excellent feedback! We're so delighted to hear of your contentment with the thorough and quality servi...ce that Cynthia provided you with. It is our pleasure to go above and beyond to ensure of your full satisfaction, and we hope we are given the opportunity to do so again in the future.

  • 4.0 out of 5
    October 2, 2018

    Christine Jalbert is customer driven and has eyes focused toward customer relations. Quality is good, I can’t do the work so, must depend on a close... dealer with good service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave Christine this wonderful review! We are pleased to know that you are so impressed with her service, as ...attaining your satisfaction is our utmost priority. We look forward to offering you and your vehicle our best care in the future.

  • 5.0 out of 5
    September 21, 2018

    I came in to get a oil change and tire rotation on my 2015 tundra. Cynthia Patrick was my service advisor and greeted us with a smile and asked key questions... on the service I needed for my truck. As i was going to wait for the service to be done, Cynthia told me how long it was going to take. Her greeting and professionalism was noted and appreciated.....thank you!!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Ronny, Thank you so much for your wonderful feedback! We are so pleased that Cynthia took such good care of you and kept you informed throughout th...e entirety of your visit. It is a pleasure to hear of your satisfaction, and we look forward to the opportunity to provide you with the same quality service in the future.

  • 5.0 out of 5
    August 31, 2018

    Christine Jalbert...great service rep!!!!! Promptly came out for customer greeting and prepared vehicle for service. Came to get me when service was... completed with a smile. Christine thanked me for dealing with Lia and reminded me of the date of my next service. Courteous and professional!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you so much for your kind feedback! It's a pleasure to hear that Christine was so efficient in getting you and your vehicle taken care of, ...while providing you with a positive overall experience! We can't wait to offer you the same top-notch service again next time!

  • 5.0 out of 5
    August 23, 2018

    Carla Brooks at Lia Toyota of Wilbraham made buying a new car a very simple and pleasant experience. Everyone we worked with at the dealership was very... nice!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Kathy, Thank you for working with us at Lia Toyota! It's such a pleasure to know that Carla made your buying experience so smooth and enjoyabl...e overall! We appreciate your kind words, and we hope you are enjoying your new vehicle!

  • 5.0 out of 5
    August 18, 2018

    Cynthia Patrick has always taken care of my automotive needs in a Very professional way. I rate Lia auto above and beyond because of her ability. I feel... like a member of the family when I am there

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    Dealer Response

    Hi Kirk, We're so pleased to hear that Cynthia consistently takes such good care of you and your automotive needs, and we are honored to have ear...ned your kind rating! Your satisfaction is so important to us, and we look forward to continuing to provide you with the same quality service in the future.

  • 5.0 out of 5
    July 26, 2018

    We worked with Cindy Patrick after an accident hitting a deer. Cindy was very helpful and responsive in coordinating the repairs we needed and helped... us with a nearby collision expert.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Brian, We are so delighted that Cindy could be of assistance to you while ensuring that you and your vehicle were taken care of. Please let us know... if there is any further assistance that we may offer you in the future!

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