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Reviews

Average Ratings

3.7
22 lifetime reviews.
  • Balise Response was quick and helpful

    Balise responded quickly to the inquiry. I inquired during the week and planned to look at the car on Saturday. Unfortunately the car was sold on ...


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    Balise responded quickly to the inquiry. I inquired during the week and planned to look at the car on Saturday. Unfortunately the car was sold on Saturday morning but the salesperson from Balise contacted me to let me know about the sale and saved me a trip to the dealership.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • BEST PLACE TO SERVICE MY VEHICLE

    I Love bringing my 2009 RAV 4 for service here at Balise Chevrolet. They have great service advisors and sone of the BEST Sevice Tcehnicians anywh...

    Dealer Response

    Mike, thank you for writing such a wonderful review about our service department. We appreciate your feedback and look forward to working with you...


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    I Love bringing my 2009 RAV 4 for service here at Balise Chevrolet. They have great service advisors and sone of the BEST Sevice Tcehnicians anywhere. My service advisor was Fran Caruso and he has been helping me with my vehicle service needs now for almost 19 years. My RAV 4 gets excellent service and my service Tech is Nick and he is I believe one of the best anywhere. I know when I bring my RAV 4 in for service it will be done right the first time and at a fair price. Keep up The GREAT work BALISE CHEVROLET in Springfield, MA

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mike, thank you for writing such a wonderful review about our service department. We appreciate your feedback and look forward to working with you again soon!


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  • Satisfied customer

    The service writers are the best. They are very attentive to the customet's needs. They are very accommodating to the scheduling needs of the cust...

    Dealer Response

    Thanks for the great feedback! We are thrilled to hear that our service department provided a smooth and pleasant experience for you! Drive safely...


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    The service writers are the best. They are very attentive to the customet's needs. They are very accommodating to the scheduling needs of the customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the great feedback! We are thrilled to hear that our service department provided a smooth and pleasant experience for you! Drive safely and come visit us again soon!


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  • Donna

    We have bought 5 cars over the years, the service we get is outstanding, Bob Boussy is great , helped us every step of the way We plan on coming ...

    Dealer Response

    Donna, we truly appreciate your loyal business and your kind words! Enjoy your new car and we look forward to working with you again soon! Safe tr...


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    We have bought 5 cars over the years, the service we get is outstanding, Bob Boussy is great , helped us every step of the way We plan on coming soon for another buy, no where else to go but Balise!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Donna, we truly appreciate your loyal business and your kind words! Enjoy your new car and we look forward to working with you again soon! Safe travels!


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  • Pooer Service Department

    Be very careful. I recently took my new truck in for service. The service 'manager' completely disregarded my concern before they even looked at t...

    Dealer Response

    Scott, we understand that you have bee in contact with our Customer Relations Manager, Beth Thomas. We have contacted technical assistance regardi...


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    Be very careful. I recently took my new truck in for service. The service 'manager' completely disregarded my concern before they even looked at the truck. With some coaxing they agreed to look at it....I knew before I left it would be a waste of time, and....surprise, surprise they found nothing wrong. Yet, they provided me documentation of the service assessment that DID find a problem, they just chose to ignore it. When I raised my concern, they did not respond to the technical questions, but rather punted the issue to the 'customer relations' department, to evaluate my customer experience. Frankly, it was a terrible customer experience and the issue with my truck was never addressed. I would steer clear of the service department at this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Scott, we understand that you have bee in contact with our Customer Relations Manager, Beth Thomas. We have contacted technical assistance regarding the issue. They have recommended no repairs to be attempted as the ride height is within specifications. Perhaps another GM dealership can also examine the vehicle and contact technical assistance to provide you with some satisfaction.


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  • Great Auto Shopping at Balise Chevrolet

    I just had an exceptional experience buying a new car at Balise Chevrolet in Springfield, and I am happy to have this opportunity to tell you abou...

    Dealer Response

    We're happy to hear that you've had such a great experience with us, Dahveed! Our staff works hard to go the extra mile for all of our valued cust...


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    I just had an exceptional experience buying a new car at Balise Chevrolet in Springfield, and I am happy to have this opportunity to tell you about it. From the moment I walked into the showroom, your salespeople were attentive and polite. The salesman that I got to work with, Frank Teta, was knowledgeable and eager to satisfy my curiosity both about the cars I was looking at, and the process of making the purchase. I am not a typical customer, and my need for information went far beyond your typical what's the price, what can you do for me, what are the specs. Frank stayed with me from beginning to end, with patience and goodwill. I know that salesmen are trained to smile while working with customers, but never for a moment that I doubt that frank smile was genuine, and that he was as pleased to be sitting and engaging with me them as I was talking with him. Frank's manager was extremely is receptive to my inquiries, and I truly felt that he and Frank were conscientiously looking to create a deal that would benefit both Balise Chevrolet and me. After closing the deal and driving away in my new car, I felt better than I have ever felt at the end of such an important transaction. I absolutely know where I will be going for my next car purchase. Thank you so much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you've had such a great experience with us, Dahveed! Our staff works hard to go the extra mile for all of our valued customers. We sincerely appreciate your loyal business and hope to continue to serve you for many years to come. Safe travels!


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  • B county

    By reading these reviews I guess I'll see the Chevy Dealership up the road.


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    By reading these reviews I guess I'll see the Chevy Dealership up the road.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Great Customer Service

    We went to the Balise Chevy GMC dealership in Springfield, MA on Black Friday to look at a GMC Sierra and ended up purchasing one that day. Bob Bo...


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    We went to the Balise Chevy GMC dealership in Springfield, MA on Black Friday to look at a GMC Sierra and ended up purchasing one that day. Bob Boussy was the sales associate and was very knowledgeable and friendly and helped us through the purchase answering the many questions we had. We then met with Jay Bhatty to get all the paperwork in order and he too was knowledgeable and friendly and spent a long time with us going over all the details of our purchase. Both of these gentlemen were professional, committed to ensuring we had a great experience, and are very customer focused and you are very lucky to have them representing your dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • frederick Benda 3

    Got a beautiful new truck love it_thx for your help Jay Bhatty


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    Got a beautiful new truck love it_thx for your help Jay Bhatty

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • DON'T GO!!!

    Salesman and general manager shady as all heck. They switched the price sheets on us and tried to bag us the price on another vehicle that was hig...


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    Salesman and general manager shady as all heck. They switched the price sheets on us and tried to bag us the price on another vehicle that was higher!!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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