Reviews
Very pleasant to work with, and very helpful with setting
Very pleasant to work with, and very helpful with setting up my appointments, highly recommended
Very pleasant to work with, and very helpful with setting
Very pleasant to work with, and very helpful with setting up my appointments, highly recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad you had a pleasant experience with us at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to seeing you again and assisting you with any future needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Service was great, angel took precautions with my
Service was great, angel took precautions with my corvettes paint during my oil change! Price was good as well.
Service was great, angel took precautions with my
Service was great, angel took precautions with my corvettes paint during my oil change! Price was good as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive review! We're happy to hear Angel was able to take the necessary precautions with your Chevrolet Corvette’s paint. We’re also glad the price met your expectations and looking forward to helping you again at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Pam scheduled my vehicle the next day, work was performed
Pam scheduled my vehicle the next day, work was performed efficiently and on time. Thanks for great service as always!
Pam scheduled my vehicle the next day, work was performed
Pam scheduled my vehicle the next day, work was performed efficiently and on time. Thanks for great service as always!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Linda! We truly appreciate your kind words and are glad to hear that your vehicle was serviced efficiently and on time at Colonial West Chevrolet of Fitchburg. Your satisfaction is our priority, and we look forward to providing you with great service again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Rob Dodd my sales bin.
Rob Dodd my sales bin. That was fantastic. I would recommend anybody to buy a car from him. Colonial West Chevrolet is a fantastic business. They treat you well from your first step in to your last step out. I am so happy I bought my brand new 2025 Chevy Silverado 2500 at colonial West Chevrolet
Rob Dodd my sales bin.
Rob Dodd my sales bin. That was fantastic. I would recommend anybody to buy a car from him. Colonial West Chevrolet is a fantastic business. They treat you well from your first step in to your last step out. I am so happy I bought my brand new 2025 Chevy Silverado 2500 at colonial West Chevrolet
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate the feedback, Stephen! It’s great to hear that Rob and the team at Colonial West Chevrolet made your car-buying experience so memorable. We’re glad you love your 2025 Chevrolet Silverado 2500 and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
The receptionist was very informative and friendly.
The receptionist was very informative and friendly. They gave me a courtesy ride home and the driver was very pleasant conversation.
The receptionist was very informative and friendly.
The receptionist was very informative and friendly. They gave me a courtesy ride home and the driver was very pleasant conversation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Maryann! We're glad to hear that our receptionist made a positive impression and that you enjoyed your courtesy ride home. At Colonial West Chevrolet of Fitchburg, we strive to provide friendly and informative service. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
After having great service on my 2016 Silverado at
After having great service on my 2016 Silverado at Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for what turned out to be a leaking air conditioning condenser. Jackie in service, who has also helped me numerous times in the past, tracked down a replacement unit while providing me a courtesy loaner vehicle so I could get myself to work. I am so appreciative that the service was completed all in the same day while accommodating my work schedule. I realize that same day in & out cant always be the case with all repairs, but if any team can make it happen with virtually no notice and a reassuring smile, it’s the folks at Colonial West.
After having great service on my 2016 Silverado at
After having great service on my 2016 Silverado at Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for what turned out to be a leaking air conditioning condenser. Jackie in service, who has also helped me numerous times in the past, tracked down a replacement unit while providing me a courtesy loaner vehicle so I could get myself to work. I am so appreciative that the service was completed all in the same day while accommodating my work schedule. I realize that same day in & out cant always be the case with all repairs, but if any team can make it happen with virtually no notice and a reassuring smile, it’s the folks at Colonial West.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We truly appreciate your kind words about Pamela and Jackie, and we're thrilled to hear that they were able to assist you promptly with your 2016 Silverado. At Colonial West Chevrolet of Fitchburg, we strive to provide top-notch service, and it's great to know that we could accommodate your needs in such a timely manner. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Sean Salem very professional and was nice and process
Sean Salem very professional and was nice and process went smooth.I highly recommend him
Sean Salem very professional and was nice and process
Sean Salem very professional and was nice and process went smooth.I highly recommend him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Lee, for your wonderful review! We're thrilled to hear that you had a smooth experience with us at Colonial West Chevrolet of Fitchburg and that our team could assist you professionally. Your recommendation means a lot to us! We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
The dealership had a great selection of used trucks.
The dealership had a great selection of used trucks. Once I finally decided what truck I wanted, they made the prototype buy simple. Finance also got me a great rate! It made the purchase easy.
The dealership had a great selection of used trucks.
The dealership had a great selection of used trucks. Once I finally decided what truck I wanted, they made the prototype buy simple. Finance also got me a great rate! It made the purchase easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you found a great selection of used trucks at Colonial West Chevrolet of Fitchburg and that our team made the buying process simple for you. It's fantastic that our finance team provided you with a great rate as well! We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
I have been a customer for a number of years.
I have been a customer for a number of years. The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil change. A big shoutout to Pamela who worked with her colleague Josh from the parts department to find me the perfect set of tires.and get me scheduled! Pamela is a very pleasant, attentive, customer-facing service business development associate who had the patience to listen to everything I was looking for in tires. I had been shopping around and Pamela made it an easy decision for me to have the work done at Colonial West. So thanks again to Pamela and the entire services team!
I have been a customer for a number of years.
I have been a customer for a number of years. The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil change. A big shoutout to Pamela who worked with her colleague Josh from the parts department to find me the perfect set of tires.and get me scheduled! Pamela is a very pleasant, attentive, customer-facing service business development associate who had the patience to listen to everything I was looking for in tires. I had been shopping around and Pamela made it an easy decision for me to have the work done at Colonial West. So thanks again to Pamela and the entire services team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We are thrilled to hear that you have been a loyal customer at Colonial West Chevrolet of Fitchburg and that our services team has consistently kept your Silverado running and performing well. We appreciate your shoutout to Pamela and Josh for their dedication and assistance in finding the perfect set of tires for you. Your satisfaction is our top priority, and we’re glad we made your decision easier. We look forward to seeing you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Robby was an excellent salesman.
Robby was an excellent salesman. I was in and out in probably 35 minutes with my new car Chevy Tahoe and the management service down there was excellent too
Robby was an excellent salesman.
Robby was an excellent salesman. I was in and out in probably 35 minutes with my new car Chevy Tahoe and the management service down there was excellent too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Mark! We're thrilled to hear that Robby provided you with excellent service and that your experience at Colonial West Chevrolet of Fitchburg was efficient and enjoyable. Congratulations on your new Chevy Tahoe! We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713