Reviews
Great service, updated me on status of repairs and
Great service, updated me on status of repairs and quickly got usback on the road
Great service, updated me on status of repairs and
Great service, updated me on status of repairs and quickly got usback on the road
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I am happy to hear you received great service and that our team was able to keep you updated on the repair status at Colonial West Chevrolet of Fitchburg. We appreciate your support and look forward to assisting you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Very helpful and quick turn around.
Very helpful and quick turn around. I received texts and telephone calls from the Service Department with updates as we went along. I really appreciated that.
Very helpful and quick turn around.
Very helpful and quick turn around. I received texts and telephone calls from the Service Department with updates as we went along. I really appreciated that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Susan! I'm glad to hear that you found our Service Department helpful and appreciated the communication during your visit. At Colonial West Chevrolet of Fitchburg, we strive to provide prompt and efficient service. Looking forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
I was able to easily schedule a service appointment.
I was able to easily schedule a service appointment. Service advisor answered several questions. Service was completed in a timely manner.
I was able to easily schedule a service appointment.
I was able to easily schedule a service appointment. Service advisor answered several questions. Service was completed in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you had a smooth experience scheduling your service appointment at Colonial West Chevrolet of Fitchburg. It's great to know that our service advisor was able to assist you with your questions and that the service was completed promptly. We look forward to seeing you again for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
recently came in for an oil change and had a great
recently came in for an oil change and had a great experience from start to finish. The staff was friendly, professional, and made me feel welcome as soon as I arrived. They got my truck in quickly, explained the service clearly, and even checked my tire pressure and fluid levels at no extra cost. The waiting area was clean and comfortable, and the whole process was fast and efficient—perfect for my busy schedule. I really appreciated the transparency and honesty about what my truck needed (and didn’t need). No upselling, just solid, trustworthy service. I’ll definitely be coming back for future maintenance and highly recommend them to anyone looking for reliable car care. Thanks again for a smooth and stress-free experience!
recently came in for an oil change and had a great
recently came in for an oil change and had a great experience from start to finish. The staff was friendly, professional, and made me feel welcome as soon as I arrived. They got my truck in quickly, explained the service clearly, and even checked my tire pressure and fluid levels at no extra cost. The waiting area was clean and comfortable, and the whole process was fast and efficient—perfect for my busy schedule. I really appreciated the transparency and honesty about what my truck needed (and didn’t need). No upselling, just solid, trustworthy service. I’ll definitely be coming back for future maintenance and highly recommend them to anyone looking for reliable car care. Thanks again for a smooth and stress-free experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg during your oil change. It's fantastic to know our friendly and professional staff made you feel welcome and provided transparent service for your truck. We take pride in our clean environment and efficient process, making your visit as smooth as possible. We look forward to assisting you with future maintenance and appreciate your recommendations! Thanks again for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Been with Colonial West in Fitchburg since 2015 when I
Been with Colonial West in Fitchburg since 2015 when I bought my first Chevy Colorado , everybody I dealt with then was great , got away from them for a little bit when I bought my 2018 Colorado but the dealership I was dealing with was pretty shady and I didn't like that attitudes so I came back to Colonial West in Fitchburg and haven't looked back . happy with the service team and the sales team that helped me when I bought my new truck I just bought a GMC Canyon Denali as a retirement truck and I'm very happy with it . I'm going to be a lifelong consumer with Colonial West of Fitchburg for service as well as new vehicles when I do buy one
Been with Colonial West in Fitchburg since 2015 when I
Been with Colonial West in Fitchburg since 2015 when I bought my first Chevy Colorado , everybody I dealt with then was great , got away from them for a little bit when I bought my 2018 Colorado but the dealership I was dealing with was pretty shady and I didn't like that attitudes so I came back to Colonial West in Fitchburg and haven't looked back . happy with the service team and the sales team that helped me when I bought my new truck I just bought a GMC Canyon Denali as a retirement truck and I'm very happy with it . I'm going to be a lifelong consumer with Colonial West of Fitchburg for service as well as new vehicles when I do buy one
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us! I truly appreciate your loyalty to Colonial West Chevrolet of Fitchburg since 2015, and am thrilled to hear you're happy with both your GMC Canyon Denali and our service and sales teams. Your satisfaction is very important to us, and we look forward to continuing to serve you as a lifelong customer. Enjoy your retirement truck, and we can’t wait to see you again for your future vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Your welcome
Service from scheduling to work performed was excellent
Service from scheduling to work performed was excellent as it always has been. Chris was informative providing different pricing options for the front brake job.
Service from scheduling to work performed was excellent
Service from scheduling to work performed was excellent as it always has been. Chris was informative providing different pricing options for the front brake job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! I'm so glad to hear that your experience at Colonial West Chevrolet of Fitchburg was excellent and that Chris was able to provide you with informative pricing options for your front brake job. We appreciate your continued trust in us and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
John and Bill helped me so much finding my perfect car.
John and Bill helped me so much finding my perfect car. I was going from a 2014 jeep, to a 2025 Chevy Trax. John reassured me through the phone call we had that they can help me out. My old jeep had to get towed to this dealership, (it was un drivable) and John had no problem with that. This place is extremely fair and reasonable. I was able to walk away within only a few hours with a brand new 2025 Chevy!!! :)
John and Bill helped me so much finding my perfect car.
John and Bill helped me so much finding my perfect car. I was going from a 2014 jeep, to a 2025 Chevy Trax. John reassured me through the phone call we had that they can help me out. My old jeep had to get towed to this dealership, (it was un drivable) and John had no problem with that. This place is extremely fair and reasonable. I was able to walk away within only a few hours with a brand new 2025 Chevy!!! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! I'm thrilled to hear about your positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that John and Bill were able to assist you in finding your perfect 2025 Chevy Trax. We appreciate your kind words about our fairness and efficiency. We look forward to seeing you again and hope you enjoy your new vehicle! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
From start to finish, Colonial West was a breeze.
From start to finish, Colonial West was a breeze. Vinnie was a great help finding the right truck and Bill was a pleasure to work with on delivery and paperwork. Would highly recommend buying your next vehicle at Colonial West 👍🏼
From start to finish, Colonial West was a breeze.
From start to finish, Colonial West was a breeze. Vinnie was a great help finding the right truck and Bill was a pleasure to work with on delivery and paperwork. Would highly recommend buying your next vehicle at Colonial West 👍🏼
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Pat! I'm thrilled to hear that your experience at Colonial West Chevrolet of Fitchburg was so smooth. Vinnie and Bill will be delighted to know they made a positive impact on your truck purchase. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Sean S and his team were great to work with throughout
Sean S and his team were great to work with throughout buying process. Always responsive and professional.
Sean S and his team were great to work with throughout
Sean S and his team were great to work with throughout buying process. Always responsive and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Nicole! I greatly appreciate your kind words about Sean and our team at Colonial West Chevrolet of Fitchburg. It's fantastic to hear that you had a great experience during the buying process. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Awesome service and very friendly staff.
Awesome service and very friendly staff.. I always have many questions and they answer all.
Awesome service and very friendly staff.
Awesome service and very friendly staff.. I always have many questions and they answer all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Ray! I'm thrilled to hear that you received awesome service and found our staff friendly and helpful at Colonial West Chevrolet of Fitchburg. We always strive to provide clear answers to your questions. We look forward to assisting you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713