[{"id":104940,"firstName":"Paul","lastName":"Smith","titleText":"Sales Consultant","emailTxt":"psmith@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/users/kdickinson/da515d40-fa6f-4940-8173-0631db38a1e6.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":104958,"personPtyId":38557044,"firstName":"Terry\"The Go To Guy\"","lastName":"Locher","titleText":"Sales Consultant","shortBioText":"Let me 1st begin by thanking you for taking the time to learn a little about me. I was born & raised in southern Ohio about 90 miles south of Columbus. I joined the Marine Corps. at 17 y/o after spending 6 years I decided to do another 4 yrs. in the Army where I was stationed at Fort Devens W/ the 39th Engineer Battalion. After 10 years I was medically discharged, it was at that time that I began & discovered my passion for customer service & sales. \r\n\r\n I am a Sales Professional with over 2 decades of sales experience & proven track record of customer service excellence. I am often asked why I am called \"The Go To Guy\" so I think that now is a great time to fill you in. When I started in the business many years ago one of my first customers said \"from now on if I have any automotive needs you are going to be my go to guy\". Please do NOT take my word for it, just Google Terry (\"The Go To Guy\" reviews) and see what my many other customers have had to say about working with me.","emailTxt":"tlocher@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":165,"imageUrl":"https://cdn-user.dealerrater.com/images/0fa634b93b38.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1333238400","industryStartDtUtc":"1020211200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":434843,"personPtyId":38567965,"firstName":"Geno","lastName":"Neagle","titleText":"General Sales Manager","emailTxt":"Gneagle@colonial-west.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/ebc41ca40384.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":297294,"personPtyId":38580981,"firstName":"Caleb","lastName":"Rivera","titleText":"Sales and Leasing Consultant","emailTxt":"crivera@colonial-west.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/6dccda07dc49.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1443657600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":425531,"personPtyId":38583104,"firstName":"Tommie","lastName":"Fountain","titleText":"Sales Consultant","shortBioText":"In the business since 2006, but it runs in my blood. I am a third generation Salesperson and I love working with people to help them find the car or truck they are looking for. I am a lifelong resident of Fitchburg and aside from being a salesman, I love to be cooking delicious food and putting smiles on peoples faces through their stomachs","emailTxt":"tfountain@colonial-west.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/f0d05b109e59.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1151712000","industryStartDtUtc":"1151712000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":434842,"personPtyId":38575554,"firstName":"Gene","lastName":"Centauro","titleText":"Sales Consultant","emailTxt":"Gcentauro@colonial-west.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/ce8a12bd1499.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1341100800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":418719,"firstName":"Franklyn","lastName":"Brown","titleText":"Sales Consultant","emailTxt":"fbrown@colonial-west.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/d6048792866c.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":418677,"personPtyId":38583063,"firstName":"Megan","lastName":"Egeland","titleText":"BDC","emailTxt":"Megeland@cololonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/c563573d3570.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":418720,"firstName":"Steven","lastName":"Silvera","titleText":"Sales Consultant","emailTxt":"ssilvera@colonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/5e2173dd8846.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460098,"personPtyId":39881240,"firstName":"Tania","lastName":"Audet","titleText":"Business Development Manager","emailTxt":"tania@colonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b2f9cd648588.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":418718,"firstName":"Walter","lastName":"Lahood","titleText":"Sales Consultant","emailTxt":"wlahood@colonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/98b850d1ef10.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Cars for Sale   /   Dealers  /  Colonial West Chevrolet

Colonial West Chevrolet

4.9 out of 5 (4.9) 963 reviews
314 John Fitch Hwy Fitchburg, MA 01420
Dealer website
New Used Service
(978) 386-3051 (978) 386-3117 (978) 386-3119

Dealer on Cars.com since August 2002

Currently in stock!

67
Used cars
173
New cars
Contact Seller

Call This Dealer

New Used Service
978-386-3051 978-386-3117 978-386-3119

Today's Hours

Sales 12:00 PM - 4:00 PM
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun 12:00 PM - 4:00 PM
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 5:00 PM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
963 lifetime reviews. Includes reviews of Colonial West Chevrolet from DealerRater.com

  • FEATURED REVIEW

    5.0 out of 5
    New truck
    by Deptwtr from Sterling, Mass
    April 15, 2018

    I was looking for a new Silverado and Paul Smith at Colonial West Chevrolet was recommended to me by a friend. I called Paul and let him know what I ...was looking for and within a few hours he returned my call to let me know he had the exact vehicle I was looking for at an awesome price. Paul made this transaction fast and easy. Thank you Paul.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Paul made sure you...r concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Jeff Chandler- General Manager jchandler@colonial-west.com 978-342-8713

    Employees Worked With
    5.0 out of 5
    Paul Smith

    Sales Consultant

  • 5.0 out of 5
    Another SUV
    by JMAND LORNE from SHIRLEY MASS
    May 23, 2018

    My wife and I decided to purchase another Equinox (this will be #3) from Paul Smith at Colonial West Chevrolet. We made an appointment with Paul and... let him know we wanted a 2LT in Red. When we arrived at the Dealership Paul had the vehicle all prepared for us to take a test drive . Geno was able to give us a great price for our trade in and we made the deal and picked up our new Equinox the next day. We are very satisfied with Colonial West and Paul.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Employees Worked With
    5.0 out of 5
    Paul Smith

    Sales Consultant
    4.8 out of 5
    Geno Neagle

    General Sales Manager

  • 5.0 out of 5
    Lower miles AWD SUV
    by S&JCONNN from Leominster Mass
    May 21, 2018

    My wife and I wanted to trade our sedan for an AWD SUV pre owned. We went to see Paul Smith at Colonial West Chevrolet and he showed us a very nice ...Chevy Trax. After the test drive we new this was the correct vehicle for us. Jeff Chandler gave us a great deal as always and we picked up our Trax on Monday. We are always completely satisfied when dealing with Colonial West

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Employees Worked With
    5.0 out of 5
    Paul Smith

    Sales Consultant
    4.8 out of 5
    Geno Neagle

    General Sales Manager

Read all reviews

See All In-Stock Inventory

67
Used cars
173
New cars

Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Colonial West Chevrolet from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Oil, Filter Change

    $39.95 and up*

    Wiper Blade Replacement

    $19.95 and up*

    Wheel Alignment (4WD)

    $94.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 318 Offers on 17 Models

About Our Dealership

Dealer on Cars.com since August 2002

At Colonial West Chevrolet, our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.

"Big City Selection, Hometown Savings!"

Top Reviewed Employees
5.0 out of 5
Paul Smith

Sales Consultant
5.0 out of 5
Terry"The Go To Guy" Locher

Sales Consultant
4.8 out of 5
Geno Neagle

General Sales Manager
4.9 out of 5
Caleb Rivera

Sales and Leasing Consultant
4.8 out of 5
Tommie Fountain

Sales Consultant
NOT RATED
Gene Centauro

Sales Consultant
NOT RATED
Franklyn Brown

Sales Consultant
NOT RATED
Megan Egeland

NOT RATED
Steven Silvera

Sales Consultant
NOT RATED
Tania Audet

Business Development Manager
NOT RATED
Walter Lahood

Sales Consultant
Colonial West Chevrolet
314 John Fitch Hwy Fitchburg, MA 01420
New (978) 386-3051
Used (978) 386-3117
Service (978) 386-3119
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