Reviews
I have been very satisfied with my whole experience with
I have been very satisfied with my whole experience with Colonial from the beginning. Coby, my salesman was great. The service department has been equally has helpful as well.
I have been very satisfied with my whole experience with
I have been very satisfied with my whole experience with Colonial from the beginning. Coby, my salesman was great. The service department has been equally has helpful as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! I'm thrilled to hear that you had a satisfying experience with us at Colonial West Chevrolet of Fitchburg. It's fantastic to know that Coby and our service department were able to assist you effectively. We appreciate your support and look forward to welcoming you back for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Reasonable prices, actually cheaper with the coupon than
Reasonable prices, actually cheaper with the coupon than going to independent mechanic. Very communicative about status of vehicle.
Reasonable prices, actually cheaper with the coupon than
Reasonable prices, actually cheaper with the coupon than going to independent mechanic. Very communicative about status of vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that you found our prices reasonable and that the coupon helped you save. It's great that our team was able to keep you informed about the status of your vehicle. We appreciate your support and look forward to helping you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Got my oil changed and filter on sat treated very nice
Got my oil changed and filter on sat treated very nice thank you Edison and Pam and the tec who got it done
Got my oil changed and filter on sat treated very nice
Got my oil changed and filter on sat treated very nice thank you Edison and Pam and the tec who got it done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I am glad to hear that you had a positive experience getting your oil changed with us at Colonial West Chevrolet of Fitchburg. Edison, Pam, and our technician appreciate your kind words. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Excellent Service!
Excellent Service! Quick, comfy, and super professional! I strongly recommend! Thank you Colonial West Chevy!
Excellent Service!
Excellent Service! Quick, comfy, and super professional! I strongly recommend! Thank you Colonial West Chevy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear that you experienced excellent service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
I usually have to wait about an hour for my oil change
I usually have to wait about an hour for my oil change which is a little longer than I would think but whatever this time I had to wait an hour and a half it was going to be 2 hours until I complained That's a little much for an oil change I think
I usually have to wait about an hour for my oil change
I usually have to wait about an hour for my oil change which is a little longer than I would think but whatever this time I had to wait an hour and a half it was going to be 2 hours until I complained That's a little much for an oil change I think
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I appreciate your feedback regarding the wait time for your oil change at Colonial West Chevrolet of Fitchburg. I understand that longer wait times can be frustrating, and we strive to improve our efficiency. If you have further concerns, please feel free to reach out to me directly. We hope to provide you with a quicker experience on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Very satisfied with the service.
Very satisfied with the service. Kept well informed of what was going on with my car
Very satisfied with the service.
Very satisfied with the service. Kept well informed of what was going on with my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I am thrilled to hear that you were very satisfied with the service at Colonial West Chevrolet of Fitchburg and appreciated being kept informed about your car. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Always great to deal with!
Always great to deal with! Wouldn't go to any other dealership. Very professional and reliable
Always great to deal with!
Always great to deal with! Wouldn't go to any other dealership. Very professional and reliable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Rob! I truly appreciate your kind words and loyalty to Colonial West Chevrolet of Fitchburg. It's fantastic to hear that you find us professional and reliable. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
As far as booking an appointment and getting in fairly
As far as booking an appointment and getting in fairly quick I'd say good. I usually leave my car overnight and they are usually pretty good about getting it done by noon or just after.
As far as booking an appointment and getting in fairly
As far as booking an appointment and getting in fairly quick I'd say good. I usually leave my car overnight and they are usually pretty good about getting it done by noon or just after.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I am glad to hear that your experience with scheduling appointments and timely service at Colonial West Chevrolet of Fitchburg has been positive. We appreciate your trust in us to take care of your vehicle and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
The staff are great, they work with you to help find the
The staff are great, they work with you to help find the best prices and don't force sales
The staff are great, they work with you to help find the
The staff are great, they work with you to help find the best prices and don't force sales
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our staff at Colonial West Chevrolet of Fitchburg. We always strive to provide the best service and help our customers find the best prices without any pressure. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
You guys are the best.
You guys are the best. I never have any problems when I and my service done with you
You guys are the best.
You guys are the best. I never have any problems when I and my service done with you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! I appreciate your positive feedback about your experiences with us at Colonial West Chevrolet of Fitchburg. It's always our goal to provide excellent service, and we're thrilled to hear that you've had such a great experience. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713