[{"id":104958,"personPtyId":38557044,"firstName":"Terry\"The Go To Guy\"","lastName":"Locher","titleText":"Senior Sales Consultant","shortBioText":"Let me 1st begin by thanking you for taking the time to learn a little about me. I was born & raised in southern Ohio about 90 miles south of Columbus. I joined the Marine Corps. at 17 y/o after spending 6 years I decided to do another 4 yrs. in the Army where I was stationed at Fort Devens W/ the 39th Engineer Battalion. After 10 years I was medically discharged, it was at that time that I began & discovered my passion for customer service & sales. \r\n\r\n I am a Sales Professional with over 2 decades of sales experience & proven track record of customer service excellence. I am often asked why I am called \"The Go To Guy\" so I think that now is a great time to fill you in. When I started in the business many years ago one of my first customers said \"from now on if I have any automotive needs you are going to be my go to guy\". Please do NOT take my word for it, just Google Terry (\"The Go To Guy\" reviews) and see what my many other customers have had to say about working with me.","emailTxt":"tlocher@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":202,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/0fa634b93b38.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1333238400","industryStartDtUtc":"1020211200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":418718,"firstName":"Walter","lastName":"Lahood","titleText":"Sales Consultant","emailTxt":"wlahood@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/98b850d1ef10.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":532781,"personPtyId":46300215,"firstName":"Bill","lastName":"McMahon","titleText":"Sales and Leasing Consultant","shortBioText":"United States Marine Corps Veteran, MA State Leader for Mission 22. \r\n\r\n\r\nMission 22 is a non-profit who combats the ever-rising veteran suicide rate. Every day, more than twenty veterans are lost to suicide. Mission 22 wants to bring that number to zero. It does this with three main programs; veteran treatment programs, memorials and national awareness. Mission 22 provides treatment programs to veterans for Post-Traumatic Stress, Traumatic Brain Injury and other issues they might be facing.","emailTxt":"McMahon@Colonial-West.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/54f1bd1ade19.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":561646,"firstName":"Eric","lastName":"Perez","titleText":"Service Advisor","emailTxt":"Eperez@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":561644,"firstName":"Christopher","lastName":"Taylor","titleText":"Service Adivisor","emailTxt":"Ctaylor@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":561639,"firstName":"Edison","lastName":"DeCosta","titleText":"Service Manager","emailTxt":"edecosta@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":547881,"personPtyId":50763582,"firstName":"Sean","lastName":"Salem","titleText":"Sales and Leasing Consultant","shortBioText":"Hey everyone, thanks for taking the time to check out my profile. I look forward to doing business with you, and hopefully get to know you along the way. I love Boston sports, so expect for me to talk about that more than I talk about the cars.","emailTxt":"ssalem@colonial-west.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/6df18c2762a4.jpg","drDealerId":24851,"industryStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":434843,"personPtyId":38567965,"firstName":"Geno","lastName":"Neagle","titleText":"General Sales Manager","emailTxt":"Gneagle@colonial-west.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":57,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/ebc41ca40384.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":564093,"firstName":"Luke","lastName":"Martin","titleText":"Sales and leasing professional","emailTxt":"lmartin@colonial-west.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/e6f28d5de18f.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":418683,"personPtyId":46274432,"firstName":"John","lastName":"Lane","titleText":"Business Development Manager","emailTxt":"Jlane@colonial-west.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/01a6c6cef223.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"567993600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460098,"personPtyId":53138252,"firstName":"Tania","lastName":"Audet","titleText":"Business Development Manager","emailTxt":"tania@colonial-west.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/b2f9cd648588.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":104940,"firstName":"Paul","lastName":"Smith","titleText":"Sales Professional","emailTxt":"psmith@colonial-west.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":78,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/da515d40-fa6f-4940-8173-0631db38a1e6.jpg","drDealerId":24851,"dealerEmpStartDtUtc":"1080777600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":561649,"firstName":"Angie","lastName":"Misner","titleText":"Service Business Development Representative","emailTxt":"amisner@colonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":603375,"firstName":"Dan","lastName":"Hulette","titleText":"Sales and Leasing Consultant","emailTxt":"dhulette@colonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/5170e7a9dfc5.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":606271,"firstName":"Ivan","lastName":"Vargas","titleText":"Sales and Leasing Consultant","emailTxt":"Ivargas@colonial-west.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/24851/employees/8b20337b8160.jpg","drDealerId":24851,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Colonial West Chevrolet

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Colonial West Chevrolet Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2002

At Colonial West Chevrolet, our highly trained sales staff has earned a credible reputation with their many years of ser

...

vice and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.

"Big City Selection, Hometown Savings!"

Service

Oil, Filter Change

$49.95 and up*

Coolant System Service

$149.99 and up*

Transmission Service

$169.99 and up*

Power Steering Service

$139.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1155 lifetime reviews. Includes reviews of Colonial West Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 12, 2019

    What an amazing experience I had buying a new car this week. My salesman Terry The Go To Guy went above and beyond to make the entire experience EASY!... Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So happy that Terry make your visit EASY! Thanks for the 5 star review.


    Worked with:
    Terry"The Go To Guy" Locher

    Senior Sales Consultant

    (5.0) 202 reviews

  • 5.0 out of 5
    December 11, 2019

    Walter did an excellent job from the beginning. Very friendly, doesnt pressure you, appears genuine, very knowledgable about Chevy Silverado. The dealership... gave me a better price then i found anywhere within 100 miles of Providence and I had been looking for 6 months. If you go, ask for Walter.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for taking the time to share your excellent experience with Walter! We are so happy he delivered a pressure-free experience along with a... great price on your new Chevy Silverado. Should you need anything, please don't hesitate to reach out!


    Worked with:
    Walter Lahood

    Sales Consultant

    (5.0) 27 reviews

  • April 15, 2018

    I was looking for a new Silverado and Paul Smith at Colonial West Chevrolet was recommended to me by a friend. I called Paul and let him know what I was... looking for and within a few hours he returned my call to let me know he had the exact vehicle I was looking for at an awesome price. Paul made this transaction fast and easy. Thank you Paul.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Paul made sure you...r concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Jeff Chandler- General Manager jchandler@colonial-west.com 978-342-8713


    Worked with:
    Paul Smith

    Sales Professional

    (5.0) 78 reviews

  • 4.0 out of 5
    December 10, 2019

    Had oil changed and air filter and another filter.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Colonial West Chevrolet of F...itchburg and we hope to see you again.

  • 5.0 out of 5
    December 9, 2019

    We had the pleasure of purchasing a car through Walter Lahood at Colonial Chevrolet in Fitchburg. I highly recommend Colonial and we will definitely send... more people to Walter. He was wonderful to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Walter Lahood

    Sales Consultant

    (5.0) 27 reviews

  • 5.0 out of 5
    December 9, 2019

    I brought my car in for a 100,000 mile service. The service included the replacement of spark plugs and transmission fluid. All work was done to my satisfaction.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Colonial West Chevrolet of F...itchburg and we hope to see you again.

  • 4.0 out of 5
    December 8, 2019

    100000mile service done. I also bought this car and my previous car, at this dealer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, p...lease let us know!

  • 5.0 out of 5
    December 7, 2019

    This is one of many vehicle purchases through Colonial and mosty with Terry. Terry is knowledgeable very helpful and never pushy. I recomend both to anyone... looking for a positive experence.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi! Thank you for taking the time to let us know about your positive experience with Colonial West Chevrolet of Fitchburg. Great customer service is a...lways our goal and are happy that Terry was able to answer all your questions without any pressure in order for you needed to make your important decision. Enjoy your new car!


    Worked with:
    Terry"The Go To Guy" Locher

    Senior Sales Consultant

    (5.0) 202 reviews

  • 5.0 out of 5
    December 7, 2019

    This has been my second experience with CWC, and it was a little more unique in that I was looking for some help regarding some issues of the previous... purchase. Terry was amazing and helped me immeasurably. His knowledge base helped me find the right truck, and he was, at one and the same time, extremely patient with a long process and constantly working to find the right truck. It didn't hurt that Terry is so personable and upbeat... he really helped me to remain confident and excited about the new purchase at every step of the process. Again, I will admit that there was an issue surrounding the previous purchase that started this whole process, but I am coming out of this experience feeling better than ever about the dealership and the team that keeps it running. Thank you, Terry, for all your work... and I want to take a minute to say thank you to Geno as well. I cannot say enough how grateful I am to see people conduct themselves with such integrity. Happy Holidays and be well, Jason DiSalle

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Terry"The Go To Guy" Locher

    Senior Sales Consultant

    (5.0) 202 reviews

    Geno Neagle

    General Sales Manager

    (4.9) 57 reviews

  • 5.0 out of 5
    December 5, 2019

    Terry "The Go To Guy" Locher was really great. He help me with trading in my old vehicle for a brand new 2020 Chevrolet Silverado. He was patient with... me and was able to work with me not just in person but also via text message as well since my husband was at work.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Terry"The Go To Guy" Locher

    Senior Sales Consultant

    (5.0) 202 reviews

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