Reviews
Sweet girl talked w talk while I was waiting o m
Sweet girl talked w talk while I was waiting o m appointment was done, pric was good see you on my next appointment
Sweet girl talked w talk while I was waiting o m
Sweet girl talked w talk while I was waiting o m appointment was done, pric was good see you on my next appointment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
i had a 200 pm appt and pamela got it moved up to 1000 am
i had a 200 pm appt and pamela got it moved up to 1000 am what a great job thanks to pamela
i had a 200 pm appt and pamela got it moved up to 1000 am
i had a 200 pm appt and pamela got it moved up to 1000 am what a great job thanks to pamela
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that Pamela was able to assist you by moving your appointment to an earlier time. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and it’s great to know that Pamela made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Colonial west chevrolet, they have wonderful services
Colonial west chevrolet, they have wonderful services there, i never had a problem with this amazing team.
Colonial west chevrolet, they have wonderful services
Colonial west chevrolet, they have wonderful services there, i never had a problem with this amazing team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about the team at Colonial West Chevrolet of Fitchburg. It's great to hear that you’ve had such a positive experience with us. We look forward to seeing you again next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Sean-o was helpful and patient as we worked to pick out
Sean-o was helpful and patient as we worked to pick out the perfect vehicle. He was professional and easy to work with. He explained all of the paperwork to me in detail to ensure that I understood what I was signing. Carlos took the time to talk to me personally to make sure that I understood what my interest rate was and to make sure I was happy and comfortable with my purchase. The Colonial West sales team is my favorite team to work with.
Sean-o was helpful and patient as we worked to pick out
Sean-o was helpful and patient as we worked to pick out the perfect vehicle. He was professional and easy to work with. He explained all of the paperwork to me in detail to ensure that I understood what I was signing. Carlos took the time to talk to me personally to make sure that I understood what my interest rate was and to make sure I was happy and comfortable with my purchase. The Colonial West sales team is my favorite team to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Samantha, for your wonderful review! We are thrilled to hear that Sean-o and Carlos made your vehicle purchasing experience seamless and enjoyable. At Colonial West Chevrolet of Fitchburg, we pride ourselves on our professional team and ensuring our customers feel informed and comfortable throughout the process. We appreciate your kind words and look forward to welcoming you back for your next visit. Please don't hesitate to share your experience with others! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Oil change was done in a timely manner for a fair price.
Oil change was done in a timely manner for a fair price. Always good service at the West
Oil change was done in a timely manner for a fair price.
Oil change was done in a timely manner for a fair price. Always good service at the West
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re glad to hear that your oil change was completed in a timely manner and at a fair price. At Colonial West Chevrolet of Fitchburg, we strive to provide great service, and it’s wonderful to know we met your expectations. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Always helpful and quick service.
Always helpful and quick service. Everyone is very friendly. appointments are easy to make as well
Always helpful and quick service.
Always helpful and quick service. Everyone is very friendly. appointments are easy to make as well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We're thrilled to hear that you experienced helpful and quick service at Colonial West Chevrolet of Fitchburg. Our team strives to provide a friendly atmosphere and make the appointment process as easy as possible. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Walked in and was surprised to see 3 women working in
Walked in and was surprised to see 3 women working in service great job colonial west they know there stuff Jackie thanks for updating me on my car all day and Pam and Shelly thanks for the laugh
Walked in and was surprised to see 3 women working in
Walked in and was surprised to see 3 women working in service great job colonial west they know there stuff Jackie thanks for updating me on my car all day and Pam and Shelly thanks for the laugh
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Jackie, Pam, and Shelly provided you with great service and made you smile. We appreciate your feedback and look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
I had a problem with my Suburban battery completely
I had a problem with my Suburban battery completely draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the appointment, Mohammed for my drop off and pick up transportation, and finishing up with meeting Pamela. I did not meet the service technicians that worked on my truck, but they reprogrammed the BCM and it seems to have fixed my issue! Thank you all!
I had a problem with my Suburban battery completely
I had a problem with my Suburban battery completely draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the appointment, Mohammed for my drop off and pick up transportation, and finishing up with meeting Pamela. I did not meet the service technicians that worked on my truck, but they reprogrammed the BCM and it seems to have fixed my issue! Thank you all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, David, for your wonderful review! I'm thrilled to hear that our team, including Shelley, Jaqueline, Mohammed, and Pamela, provided you with kind and helpful service during your experience at Colonial West Chevrolet of Fitchburg. I'm also glad to know that the reprogramming of your Suburban's BCM resolved the battery issue. Your gratitude means a lot to us! I look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Always friendly!
Always friendly! They text you to see if you need anything while you wait for your service
Always friendly!
Always friendly! They text you to see if you need anything while you wait for your service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. Our team strives to provide excellent service and communication, and it’s wonderful to know you appreciated our efforts. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713
Pam was great scheduling my appointment to accommodate my
Pam was great scheduling my appointment to accommodate my day and time. Great service as always!
Pam was great scheduling my appointment to accommodate my
Pam was great scheduling my appointment to accommodate my day and time. Great service as always!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that your appointment scheduling went smoothly and that you received great service at Colonial West Chevrolet of Fitchburg. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713