Colonial West Chevrolet

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4.9
(1,822 reviews)
Visit Colonial West Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (978) 386-3051 (978) 386-3051
Used (978) 386-3117 (978) 386-3117
Service (978) 386-3119 (978) 386-3119

Inventory

See all 132 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2002.
At Colonial West Chevrolet our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales service and parts speak for themselves.
Big City Selection Hometown Savings!

Service center

Phone number (978) 386-3119

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 17 employees View less employees

Reviews

4.9
(1,822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Colonial West Chevrolet from DealerRater.

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5.0

They were available in support of my schedule and

They were available in support of my schedule and provided good service for my car.

5.0

They were available in support of my schedule and

They were available in support of my schedule and provided good service for my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We are delighted to hear you had a pleasant experience Please feel free to reach out anytime~ Kindly, Shelley Dupre' Customer Care and After-Sales 978-516-4026

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5.0

Excellent experience working with the support team at

Excellent experience working with the support team at Colonial. Was recently having issues with my serpentine pully and it was determined that I had an issue with the water pump. They diagnosed and resolved the issue for me with an "overnight part delivery". Thank you Edison and team.

5.0

Excellent experience working with the support team at

Excellent experience working with the support team at Colonial. Was recently having issues with my serpentine pully and it was determined that I had an issue with the water pump. They diagnosed and resolved the issue for me with an "overnight part delivery". Thank you Edison and team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I just bought a brand new truck from Colonial Chevrolet

I just bought a brand new truck from Colonial Chevrolet my sales representative was SeanO. The experience SeanO made was amazing he helped me find the perfect truck that I needed and was looking for. I will definitely be coming back to buy my next truck.

5.0

I just bought a brand new truck from Colonial Chevrolet

I just bought a brand new truck from Colonial Chevrolet my sales representative was SeanO. The experience SeanO made was amazing he helped me find the perfect truck that I needed and was looking for. I will definitely be coming back to buy my next truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Excellent service, will recommend colonial west to any

Excellent service, will recommend colonial west to any and everyone. Thank you again to everyone there.

5.0

Excellent service, will recommend colonial west to any

Excellent service, will recommend colonial west to any and everyone. Thank you again to everyone there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We are delighted to hear you had a pleasant experience Please feel free to reach out anytime~ Kindly, Shelley Dupre' Customer Care and After-Sales 978-516-4026

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5.0

Colonial West is amazing.

Colonial West is amazing. I'm a first time car buyer and they made the experience both easy and comfortable. Sean especially was extremely transparent and helpful during the process. Awesome people!

5.0

Colonial West is amazing.

Colonial West is amazing. I'm a first time car buyer and they made the experience both easy and comfortable. Sean especially was extremely transparent and helpful during the process. Awesome people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

I do like Colonial Chevy Dealer in Fitchburg, everyone

I do like Colonial Chevy Dealer in Fitchburg, everyone there is so nice and helpful to me. I would recommend them to anyone.

5.0

I do like Colonial Chevy Dealer in Fitchburg, everyone

I do like Colonial Chevy Dealer in Fitchburg, everyone there is so nice and helpful to me. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

This is the second truck I have bought from Colonial-West

This is the second truck I have bought from Colonial-West in Fitchburg & Sean Salem. Sean once again was awesome to work with and made sure it was a smooth transition. He was extremely helpful to explain everything and make sure I got the best possible deal. Sean also takes the time to check back with me to see if I had any questions and more importantly to make sure I am satisfied with my vehicle. A first class individual!

5.0

This is the second truck I have bought from Colonial-West

This is the second truck I have bought from Colonial-West in Fitchburg & Sean Salem. Sean once again was awesome to work with and made sure it was a smooth transition. He was extremely helpful to explain everything and make sure I got the best possible deal. Sean also takes the time to check back with me to see if I had any questions and more importantly to make sure I am satisfied with my vehicle. A first class individual!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Overall great experience with dealer, wait time, etc.

Overall great experience with dealer, wait time, etc. Will continue to use Colonial-West as my go-to auto dealership.

5.0

Overall great experience with dealer, wait time, etc.

Overall great experience with dealer, wait time, etc. Will continue to use Colonial-West as my go-to auto dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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4.0

Although my experience was great, the only problem I have

Although my experience was great, the only problem I have is that floor liners were ordered at the time of the sale and I still have not received them. I was expecting them to be mailed to me but as of over a week ago, I have not received them nor have I had an update from the salesperson even though I was told that the liners had been received from the factory. Already paid for - just need to have them delivered to me.

4.0

Although my experience was great, the only problem I have

Although my experience was great, the only problem I have is that floor liners were ordered at the time of the sale and I still have not received them. I was expecting them to be mailed to me but as of over a week ago, I have not received them nor have I had an update from the salesperson even though I was told that the liners had been received from the factory. Already paid for - just need to have them delivered to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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4.0

Over all experience was enjoyable.

Over all experience was enjoyable. The team was able to answer any questions I had. I appreciated the fact that there was little to no pressure to make a purchase.

4.0

Over all experience was enjoyable.

Over all experience was enjoyable. The team was able to answer any questions I had. I appreciated the fact that there was little to no pressure to make a purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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