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Colonial West Chevrolet

(2,226 reviews)
Visit Colonial West Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 386-3051 (978) 386-3051
Used (978) 386-3117 (978) 386-3117
Service (978) 386-3119 (978) 386-3119

Reviews

(2,226 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Colonial West Chevrolet from DealerRater.

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Awesome Job

Thank you so much for helping me, my dad, my mom with the purchase of the 2014 Chevy Silverado. You guys really helped figure everything out between visiting time, making arrangements for my dad who works nights, figuring out financing and pickup times. He loves his “new” truck and he was well needed for an upgrade. We will be back for many more services!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing!!

Terry Locher is amazing! I will refer everyone I know looking for a new vehicle to go to him. He is very professional and straightforward. He helped me get what I wanted with the price range I could do. He made sure I knew how to operate all the Hi tech gadgets before I left the dealership. Deffently the best service I have ever had at a dealership I will only be using them for now on. Thank you Terry I look forward to do business with you in the future. ?-Pamela Anderson and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

SUVAWD#3

I Purchased another SUV AWD from Paul Smith at Colonial West Chevrolet. Once again Paul did a wonderful job in all aspects of my buying experience .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Boatman

Another great deal from Colonial West Chevrolet on a new Silverado and Paul Smith is absolutely the best there is !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Another New truck

Christmas time is the best time to buy another new Silverado which means it is time to see Paul Smith at Colonial West Chevrolet. I walked in unannounced and Paul was able to help me immediately. He found the perfect truck for me and with in a few hours the purchase was complete. I am so excited to be driving my new Silverado. Thank you Paul .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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PFHmm

We were in need of a full size SUV and have always purchased our vehicles from Paul Smith at Colonial West Chevrolet (this will be #6 ) We contacted Paul by e mail and let him know we were interested in a new Tahoe. Paul responded by emailing us the equipment list and a price quote on the exact Tahoe we were interested in. Paul arranged for the new registration and inspection to be done and to also have us sit with the very knowledgeable Terry to go over all the technical aspects of this vehicle. Thank you Paul for once again giving us such great personal service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Flaglady

My old car was getting tired and needed to be replaced. My son has always done business with Colonial West Chevrolet so we went see Paul Smith. I was able to purchase a late model used Malibu at a great price. All the necessary paperwork and registration were taken care of by the staff at Colonial West. A great bying experience . Thank you Paul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Plumbing$Heating

My very old box Van was on its last legs and I was told to go see Paul Smith at Colonial West Chevrolet. I told Paul what I needed in a new box Van and he sat with me for hours building one on order work bench to my specifications. We agreed on price and I placed the order . My new Chevy Express with a tool pro box was delivered to me at my home a few days ago. Absolutely fantastic service from Paul and a great deal from Colonial West.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Colorada Gal.

I was referred to Colonial West and to Terry by our neighbor who had bought his last 2 trucks from Terry. I had a fairly new Equinox that I wasn't happy with because of the blind spots. We went to see Terry on a Saturday, after a few moments we knew exactly why our neighbor spoke so highly of Terry. It was obvious that Terry is in a lot of pain when he walks, he took the time to walk with us to show us the Colorado that he said would be perfect for what we were looking for. He took the time to show us all the features on the truck before he let us take it for a ride. When we returned he came out and helped us find a place to park. We went inside and set at his desk he asked us what our next step was, we told him that we needed some initial figures, he excused himself and came back in a few minutes with what we needed. We told him that we were going to discuss it and that we would be in touch. We ended up going forward W/ the purchase mainly because Terry was so accommodating and the deal was too good to pass up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tommie Fountain Rocks! Great Experience

In the door on Saturday...First drive to work in my 2018 Equinox this morning (Tuesday)! Customer Service with Tommie Fountain was above and beyond fabulous! He was patient with all my questions, and had great knowledge of the new Equinox. He sat with me in the car and reviewed all the new bells and whistles it possesses. Kudos as well to Carlos Silvera from Finance for going over the $$$ breakdown thoroughly to put me at ease with understanding the financing . Thank you both for your excellent customer service and getting me into my new car so quickly! Susan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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