Reviews
Efficient, fast, friendly, would not go anywhere else for
Efficient, fast, friendly, would not go anywhere else for service! Relaxing atmosphere in waiting areas.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear this feedback! Thank you for choosing Herb Chambers BMW of Boston and for sharing your support of our team. We hope to welcome you back next time! Take care!
Kirril was very top 10.
Kirril was very top 10. He went above and beyond and got my service done on time..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Susan, we're glad to hear Kirril went above and beyond for you at Herb Chambers BMW of Boston. We look forward to serving you again! Safe travels!
Dropped car off for a recall notice.
Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who set up my profile and paired my phone which kept getting disconnected. Now all systems are go. Professional and responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Having your vehicle in top working order is our goal! Thank you for choosing Herb Chambers BMW of Boston and for sharing your experience.
James at Herb Chambers delivered a world-class service
James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precision and urgency, ensuring I was back on the road quickly and confidently to continue my cross-country road trip. Thank you, James!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Branden - We are thrilled to hear that you had such a positive and successful service experience with James and the Herb Chambers BMW of Boston team! Thank you for your business and your confidence in our work. Safe travels in your BMW Alpina B6!
Everyone in the service is extremely helpful and Jurell
Everyone in the service is extremely helpful and Jurell was incredible in working with us
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your support shines as bright as five stars! See you again soon! Thank you! - Herb Chambers BMW of Boston
Fast and efficient, in and out in about forty minutes was
Fast and efficient, in and out in about forty minutes was pleased with my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear it! Thank you so much for the five-star rating! – Herb Chambers BMW of Boston
We have been working with and buying cars from Nick for
We have been working with and buying cars from Nick for 20 years. He is extremely helpful and genuinely tries to help you get the right car and not trade you up. The BMW service department there on Commonwealth Ave and James is also the same way. They never push you into things they really don’t think you need.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and trust in Nick and the team at Herb Chambers BMW of Boston over the years! We're delighted to hear that both our sales and service departments have consistently provided helpful, pressure-free experiences. We look forward to continuing to serve you in the future!
Everyone was very courteous and professional.
Everyone was very courteous and professional. Place was neat and pleasant. James was pleasant and explained things to me the way I could understand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that James and the team at Herb Chambers BMW of Boston provided courteous and professional service. We appreciate your feedback and hope to see you again soon!
Awesome customer service!
Awesome customer service! Came in for scheduled service, was in and out in a breeze!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
Service here is always top notch, if you have a chance to
Service here is always top notch, if you have a chance to work with James, he really knows the cars, the necessary service and what BMW can and can’t do for you in terms of warranty.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stanislav, thank you for highlighting James and the top-notch service at Herb Chambers BMW of Boston! We're glad to know you're satisfied with your experience.