Herb Chambers BMW MINI of Boston

I want. to share something important to me. Even when it seems like kindness is hard to find. I see it often in the people I work with at Herb Chambers. I've had my car for years, and there have been many times when repairs felt tough and expensive. During those times, I always had faith that situations would somehow work out, and they did. Mohammed, Karill, Jared, Samik, Ryan, and Matt have all shown me, time and time again, that compassion and genuine care are still out there. In that rough moment, Mohammed asked me if I believed in God. His question surprised me and meant a great deal. It reminded me that there are good people who truly care about others, and I'll never forget how much that meant to me.

I have used the service department 5 times for MAJOR and minor service. They are fast, professional, and HONEST. I have never felt slammed into "other" service needs, and had their service people automatically search for coupons, discounts, etc. They explain everything my 320 needs, and get me in and out on time. I bought my 2018 320 their in 2021 and will buy my next car there. I live 40 miles away in Plymouth, and I DRIVE BY 2 existing BMW dealerships who had proved hopeless. WOrth the trip.

Daniel is very good at explaining the issue and taking care of all parts to why I am there with my mini. I appreciate his information and helps me to take care of my mini.

Best car-leasing experience of my life. Everyone I dealt with was great. No pressure, easy process, great team!

I had a great experience working with Abdou to purchase my custom built X5. Abdou was very responsive and I never felt any pressure working with him.

I had a great experience at Herb Chambers BMW. I came in for a routine oil change, and Samik was outstanding. He was professional, efficient, and kept me informed throughout the visit. Everything was handled smoothly. Really appreciated his attention to detail and customer-focused approach. Highly recommend Samik and the service team!

I was referred by a friend who was a prior employee. She had contacts for me who were helpful

Sheraz was a delight to deal with. Knowledgeable, professional, pleasant, and helpful. Answered all of our questions. Gave us good options.

I have been using the BMW dealership since purchasing my vehicle at a different Herb C dealership. My experience has been very good.

Service was excellent. Mark Ravin, the service advisor was even more so. My mini cooper came back in way better shape than when I brought it in, thanks to Mark’s advice.