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Herb Chambers BMW MINI of Boston

(3,475 reviews)
Visit Herb Chambers BMW MINI of Boston
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2024 state dealer award 2023 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (617) 991-9041 (617) 991-9041
Used (617) 505-1961 (617) 505-1961
Service (617) 991-9047 (617) 991-9047

Inventory

See all 367 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2003.
Welcome to Herb Chambers BMW MINI of Boston. If you are searching for a new or used BMW of MINI in the Boston area our friendly professional staff is ready to provide you with all the help you need. We're easily able to assist you with price quotes or help you investigate financing options. Stop by and visit or call us we are here to help you.
We don't sell cars. We help people buy them.

Service center

Phone number (617) 991-9047

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Sheraz Sheikh headshot
Sheraz Sheikh
BMW Client Advisor
(108 reviews)
Melissa Steffy headshot
Melissa Steffy
General Manager
(79 reviews)
Matt Appleton headshot
Matt Appleton
Service Advisor
(73 reviews)
Katie George headshot
Katie George
Director of Sales
(50 reviews)
Rodrigo Mereno headshot
Rodrigo Mereno
Motoring Advisor
(25 reviews)
Kyle Curtis headshot
Kyle Curtis
Motoring Advisor
(24 reviews)
Marcus Reyhanoglu headshot
Marcus Reyhanoglu
Motoring Advisor
(10 reviews)
James Gibbons headshot
James Gibbons
Service Advisor
(257 reviews)
David Torres headshot
David Torres
Business Manager
(173 reviews)
Hadi Eslami headshot
Hadi Eslami
BMW Client Advisor
(131 reviews)
Nick Lagas headshot
Nick Lagas
BMW Client Advisor
(106 reviews)
Abdou Merheb headshot
Abdou Merheb
BMW Client Advisor
(97 reviews)
Samuel Desroches headshot
Samuel Desroches
Business Manager
(69 reviews)
Theo Turney headshot
Theo Turney
Service Advisor
(44 reviews)
Sam Dias headshot
Sam Dias
Service Advisor
(36 reviews)
Ahmed Jabrane headshot
Ahmed Jabrane
BMW Client Advisor
(136 reviews)
Matt Krappe headshot
Matt Krappe
Service Director
(121 reviews)
Kevin Bugbee headshot
Kevin Bugbee
BMW Client Advisor
(286 reviews)
Mohammed Omar headshot
Mohammed Omar
Business Manager
(185 reviews)
Hank Santos headshot
Hank Santos
Service Manager
(37 reviews)
Dan Mahoney headshot
Dan Mahoney
Genius
(12 reviews)
Janey Canuela headshot
Janey Canuela
Motoring Manager
(8 reviews)
Mark Lande headshot
Mark Lande
BMW Client Advisor
(29 reviews)
Michael Semedo headshot
Michael Semedo
Client Advisor
(10 reviews)
Liz Flanders headshot
Liz Flanders
Motoring Manager
(47 reviews)
Kate George headshot
Kate George
Motoring Manager
(43 reviews)
John Wintle headshot
John Wintle
Pre-Owned Sales Manager
(19 reviews)
Janely Canuala headshot
Janely Canuala
Business Development Manager
(12 reviews)
Steven Petrucci headshot
Steven Petrucci
Client Advisor
(4 reviews)
Stephanie Pham headshot
Stephanie Pham
Portfolio Manager
(4 reviews)
Bryan Rivera-Lope headshot
Bryan Rivera-Lope
Client Care Specialist
(3 reviews)
Stephanie Pham headshot
Stephanie Pham
Client Care Specialist
(2 reviews)
Julio Santana headshot
Julio Santana
Motoring Advisor
(2 reviews)
Hannah Surdis headshot
Hannah Surdis
Development Manager
(1 review)
Bryan Rivera-Lope headshot
Bryan Rivera-Lope
Client Care Specialist
Hannah Surdis headshot
Hannah Surdis
Business Development Manager

Reviews

(3,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Kirril was very top 10.

Kirril was very top 10. He went above and beyond and got my service done on time..

Kirril was very top 10.

Kirril was very top 10. He went above and beyond and got my service done on time..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Dropped car off for a recall notice.

Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who set up my profile and paired my phone which kept getting disconnected. Now all systems are go. Professional and responsive.

Dropped car off for a recall notice.

Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who set up my profile and paired my phone which kept getting disconnected. Now all systems are go. Professional and responsive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Dan Mahoney and the team at Herb Chambers Mini were

Dan Mahoney and the team at Herb Chambers Mini were extremely efficient and courteous. The car was fixed and back to us within 48 hours.

Dan Mahoney and the team at Herb Chambers Mini were

Dan Mahoney and the team at Herb Chambers Mini were extremely efficient and courteous. The car was fixed and back to us within 48 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Jurell was my service advisor in early July and I can not

Jurell was my service advisor in early July and I can not praise him enough. Very very nice.

Jurell was my service advisor in early July and I can not

Jurell was my service advisor in early July and I can not praise him enough. Very very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Vadim, We're glad to hear it! Thank you so much for the five-star rating! – Herb Chambers BMW of Boston

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Good communication from the service agent plus a car wash

Good communication from the service agent plus a car wash at the end. Great loaner vehicle too.

Good communication from the service agent plus a car wash

Good communication from the service agent plus a car wash at the end. Great loaner vehicle too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Geoffrey, thank you for reviewing your recent visit here at Herb Chambers BMW of Boston! We hope we have the opportunity to serve you again in the future!

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James at Herb Chambers delivered a world-class service

James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precision and urgency, ensuring I was back on the road quickly and confidently to continue my cross-country road trip. Thank you, James!

James at Herb Chambers delivered a world-class service

James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precision and urgency, ensuring I was back on the road quickly and confidently to continue my cross-country road trip. Thank you, James!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Branden - We are thrilled to hear that you had such a positive and successful service experience with James and the Herb Chambers BMW of Boston team! Thank you for your business and your confidence in our work. Safe travels in your BMW Alpina B6!

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Always great working with Hadi, great and efficient

Always great working with Hadi, great and efficient service. Look forward to the next lease upgrade

Always great working with Hadi, great and efficient

Always great working with Hadi, great and efficient service. Look forward to the next lease upgrade

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!

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The staff is nice, but didn’t return my call.

The staff is nice, but didn’t return my call. The cost of service is insanely high

The staff is nice, but didn’t return my call.

The staff is nice, but didn’t return my call. The cost of service is insanely high

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Heather - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

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Very efficient and professional checking me and ordering

Very efficient and professional checking me and ordering a Lyft to and from the dealership.

Very efficient and professional checking me and ordering

Very efficient and professional checking me and ordering a Lyft to and from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Oliver! We're so happy that our team could accommodate your needs! -Herb Chambers BMW of Boston

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Ahmed was extremely helpful and patient during and after

Ahmed was extremely helpful and patient during and after the sale. He made what can sometimes be a fraught car buying experience easy by explaining options and showing us inventory. Overall excellent representative for Herb Chambers.

Ahmed was extremely helpful and patient during and after

Ahmed was extremely helpful and patient during and after the sale. He made what can sometimes be a fraught car buying experience easy by explaining options and showing us inventory. Overall excellent representative for Herb Chambers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love hearing that Ahmed went above and beyond to make your car-buying experience so positive. Thank you for choosing Herb Chambers BMW of Boston and for sharing your support!

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