Reviews
Kirril was very top 10.
Kirril was very top 10. He went above and beyond and got my service done on time..
Kirril was very top 10.
Kirril was very top 10. He went above and beyond and got my service done on time..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dropped car off for a recall notice.
Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who set up my profile and paired my phone which kept getting disconnected. Now all systems are go. Professional and responsive.
Dropped car off for a recall notice.
Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who set up my profile and paired my phone which kept getting disconnected. Now all systems are go. Professional and responsive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan Mahoney and the team at Herb Chambers Mini were
Dan Mahoney and the team at Herb Chambers Mini were extremely efficient and courteous. The car was fixed and back to us within 48 hours.
Dan Mahoney and the team at Herb Chambers Mini were
Dan Mahoney and the team at Herb Chambers Mini were extremely efficient and courteous. The car was fixed and back to us within 48 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jurell was my service advisor in early July and I can not
Jurell was my service advisor in early July and I can not praise him enough. Very very nice.
Jurell was my service advisor in early July and I can not
Jurell was my service advisor in early July and I can not praise him enough. Very very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vadim, We're glad to hear it! Thank you so much for the five-star rating! – Herb Chambers BMW of Boston
Good communication from the service agent plus a car wash
Good communication from the service agent plus a car wash at the end. Great loaner vehicle too.
Good communication from the service agent plus a car wash
Good communication from the service agent plus a car wash at the end. Great loaner vehicle too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Geoffrey, thank you for reviewing your recent visit here at Herb Chambers BMW of Boston! We hope we have the opportunity to serve you again in the future!
James at Herb Chambers delivered a world-class service
James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precision and urgency, ensuring I was back on the road quickly and confidently to continue my cross-country road trip. Thank you, James!
James at Herb Chambers delivered a world-class service
James at Herb Chambers delivered a world-class service experience. As a first-time customer, I couldn’t have asked for a more seamless introduction. James and his team cared for my Alpina B6 with precision and urgency, ensuring I was back on the road quickly and confidently to continue my cross-country road trip. Thank you, James!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Branden - We are thrilled to hear that you had such a positive and successful service experience with James and the Herb Chambers BMW of Boston team! Thank you for your business and your confidence in our work. Safe travels in your BMW Alpina B6!
Always great working with Hadi, great and efficient
Always great working with Hadi, great and efficient service. Look forward to the next lease upgrade
Always great working with Hadi, great and efficient
Always great working with Hadi, great and efficient service. Look forward to the next lease upgrade
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!
The staff is nice, but didn’t return my call.
The staff is nice, but didn’t return my call. The cost of service is insanely high
The staff is nice, but didn’t return my call.
The staff is nice, but didn’t return my call. The cost of service is insanely high
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- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Heather - I am truly sorry that your experience didn't match our high expectations. I would be happy to help in any way that I can and invite you to contact me at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
Very efficient and professional checking me and ordering
Very efficient and professional checking me and ordering a Lyft to and from the dealership.
Very efficient and professional checking me and ordering
Very efficient and professional checking me and ordering a Lyft to and from the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Oliver! We're so happy that our team could accommodate your needs! -Herb Chambers BMW of Boston
Ahmed was extremely helpful and patient during and after
Ahmed was extremely helpful and patient during and after the sale. He made what can sometimes be a fraught car buying experience easy by explaining options and showing us inventory. Overall excellent representative for Herb Chambers.
Ahmed was extremely helpful and patient during and after
Ahmed was extremely helpful and patient during and after the sale. He made what can sometimes be a fraught car buying experience easy by explaining options and showing us inventory. Overall excellent representative for Herb Chambers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing that Ahmed went above and beyond to make your car-buying experience so positive. Thank you for choosing Herb Chambers BMW of Boston and for sharing your support!