[{"id":395475,"firstName":"David","lastName":"Chapin","titleText":"Sales & Leasing Consultant","emailTxt":"DChapin@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":8887,"firstName":"Paul","lastName":"Scannell","titleText":"Sales & Leasing Consultant","emailTxt":"pscannell@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/users/eliza.doherty/ff4fe103-7c9a-41e9-b4a6-ac0cd9e71204.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":8888,"personPtyId":48591431,"firstName":"Mike","lastName":"Mangrum","titleText":"Sales & Leasing Consultant","emailTxt":"mmangrum@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/users/eliza.doherty/aa4b1b83-be45-4339-aa53-97e95499e66c.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":247220,"firstName":"Marie","lastName":"Hamilton","titleText":"Sales & Leasing Consultant","emailTxt":"MHamilton@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/users/eliza.doherty/bebd510b-1664-4f25-93fc-614141556591.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403411,"firstName":"Jerry","lastName":"Flynn","titleText":"Service Advisor","emailTxt":"Jerry.flynn@herbchambers.con","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":395293,"firstName":"Keli","lastName":"Morin","titleText":"Service Manager","emailTxt":"KMorin@herbchambers.con","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":395459,"firstName":"Ethan","lastName":"Rawson","titleText":"Finance Manager","emailTxt":"ERawson@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":416524,"firstName":"George","lastName":"Muriuki","titleText":"Sales Manager","emailTxt":"GMuriuki@HerbChambers.con","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":395467,"firstName":"Sasha","lastName":"Willett","titleText":"Client Care Specialist","emailTxt":"SWillett@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":395463,"firstName":"Nichole","lastName":"Devereux","titleText":"Service Advisor","emailTxt":"NDevereux@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":406094,"firstName":"Courtney","lastName":"Blasco","titleText":"Service - Business Development Manager","emailTxt":"CBlasco@herbchambers.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":415175,"firstName":"Michael","lastName":"DiMella","titleText":"General Sales Manager","emailTxt":"MDiMella@herbchambers.con","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403410,"firstName":"Georgiy","lastName":"Akhpatelov","titleText":"Finance","emailTxt":"Georgiy.Akhpatelov@herbchambers.con","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":367505,"firstName":"Marek","lastName":"Krysiak","titleText":"Sales & Leasing Consultant","emailTxt":"MKrysiak@HerbChambers.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/d1932e3173ea.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":415176,"firstName":"Ed","lastName":"Renaud","titleText":"Service Advisor","emailTxt":"ERenaud@herbchambers.con","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":395473,"firstName":"Lorenzo","lastName":"Catalina","titleText":"Sales & Leasing Consultant","emailTxt":"LCatalina@herbchambers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":395296,"firstName":"Mike","lastName":"Falco","titleText":"Used Car Manager","emailTxt":"MFalco@herbchambers.con","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":395470,"firstName":"Steven","lastName":"Feingold","titleText":"Sales & Leasing Consultant","emailTxt":"SFeingold@herbchambers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":416525,"firstName":"Gene","lastName":"Centauruo","titleText":"Sales & Leasing Consultant","emailTxt":"GCentauruo@HerbChambers.con","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":395469,"firstName":"Derek","lastName":"Viveros","titleText":"Client Portfolio Manager","emailTxt":"DViveros@herbchambers.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16793,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Herb Chambers Ford of Westborough

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Herb Chambers Ford of Westborough Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2003

If you are looking for a new or pre-owned Ford, look no further than Herb Chambers Ford of Westborough. With the largest

...

inventory of new and certified pre-owned we have you covered when it comes to quality selection. Our senior certified sales staff offers you an experience like no other. We specialize in customer service in our showroom and over the phone. With our brand new website you can shop all of your automotive needs and a client care specialist will reach out to you and offer red carpet treatment from initial contact. When you are shopping Ford you should think of HC Ford Of Westborough to satisfy all of your automotive needs.

"New England's Largest Dealer - Call your Internet Sales Manager today!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
457 lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 13, 2018

    Paul Scannell has been our salesman for many years he has always been great and is very professional my husband and I have always trusted Paul was going... to do his best for us. We have always been very happy with every vehicle we have purchased and would highly recommend this dealership and Paul Scannell!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2018

    Great facility and great staff. Always exceed expectations

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 14, 2016

    Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb Chambers... Ford in Westborough. My search started with all my vehicle specs put together and me sending out to approximately 8-10 dealership inquiries for best pricing. I received a majority of them back with less than attractive offers, except for one. Herb Chambers put the initial deal together that was both fair and exactly what in wanted from their stock inventory. Communication was great through the whole process even as i pulled out of the lot with the vehicle of my choice. This is the buying experience the way it should be without feeling taken advantage of. Wish I could afford to buy a second, but when it is time, i will go back expecting the same.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We value your business and hope to serve your automotive needs for many years to come. Best, Tom Quirk, General Manager

  • 5.0 out of 5
    September 24, 2018

    I can't click on those stars above because I don't know which are the lowest and highest rankings. I was at the Westboro Herb Chambers Ford facility... 6 times, as they tried to find what was causing the "check engine" icon to come on. My last appointment was Fri 9/21, the light as of Mon 9/24 is still out, hopefully for good. I was treated very respectfully. The service tech Mike Ganas seemed very knowlegeable. The best part was when on one of the visits they gave me a brand new Escape to use. They changed the oil because it was due, at no cost. They always had the car vacuumed out. I've dealt with many new car dealers from whom I've bought used cars, and never have been treated better.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2018

    My service rep was very helpful and got me out of the quickly! Which was greatly appreciated!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2018

    This is the third used vehicle that we purchased at Ford of Westborough. We traded in our old Explorer for a newer one. The experience was pretty quick... and easy (for a car purchase)! David was very patient and let me drive several vehicles as I researched options.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Chapin

    Sales & Leasing Consultant

    (5.0) 8 reviews

  • 5.0 out of 5
    September 14, 2018

    Sales Rep was excellent !!! I would recommend her to my family and friends!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 5, 2018

    marie Hamilton and jonathan were wonderful to work with

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2018

    We had a fantastic experience at Herb Chambers of Westborough. The staff are friendly and knowledgeable. Our salesperson, Brenda, was great! It was... like talking to a friend, no pressure, and a fun experience. I highly recommend this dealership!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2018

    We had a fantastic experience at Herb Chambers of Westborough! All of the staff were very knowledgeable and friendly. Our salesperson, Brenda, was exceptional.... It was like talking to a friend. Highly recommend this dealership!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael DiMella

    General Sales Manager

    (4.9) 22 reviews

View More Reviews