Herb Chambers Ford of Westborough

New 888-659-1985 Dealer Website
Used 888-659-1993 Email Dealer
Service 866-511-3526

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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed
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Reviews

4.7
Average based on 69 reviews.
  • Buying experience the way it should be

    Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb...

    Dealer Response

    Thank you! We value your business and hope to serve your automotive needs for many years to come. Best, Tom Quirk, General Manager


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    Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb Chambers Ford in Westborough. My search started with all my vehicle specs put together and me sending out to approximately 8-10 dealership inquiries for best pricing. I received a majority of them back with less than attractive offers, except for one. Herb Chambers put the initial deal together that was both fair and exactly what in wanted from their stock inventory. Communication was great through the whole process even as i pulled out of the lot with the vehicle of my choice. This is the buying experience the way it should be without feeling taken advantage of. Wish I could afford to buy a second, but when it is time, i will go back expecting the same.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you! We value your business and hope to serve your automotive needs for many years to come. Best, Tom Quirk, General Manager


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  • The way a dealership should be

    We bought a certified pre owned car from Herb Chambers of Westborough about 2 months ago.The car had problems with starting and other issues. This...

    Dealer Response

    Thank you so much for the great feedback. We pride ourselves on offering quality customer service, and I'm glad we were able to assist you. Until ...


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    We bought a certified pre owned car from Herb Chambers of Westborough about 2 months ago.The car had problems with starting and other issues. This dealership took car back,put us into another deal with missing a beat.Some say they had no choice,but the fact is they did with no hassles at all. Hats off to all involved at this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the great feedback. We pride ourselves on offering quality customer service, and I'm glad we were able to assist you. Until we have the opportunity to work with you again, take care! Best, Tom Quirk, General Manager


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  • Don't buy a special order car

    I recently purchased the Focus RS off the showroom floor in June. I will start with the fact that there was a 10k mark up on the car due to ADM. I...


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    I recently purchased the Focus RS off the showroom floor in June. I will start with the fact that there was a 10k mark up on the car due to ADM. I expected a markup with it being a special order. I thought 10k was a little much but after talking with the finance guy Bill he was able to make everything a little better with warantees and what not. Fast forward about a month later and I wound up hitting a pothole which I thought was no big deal seeing that I had the tire and wheel package. So i go in on August 8th to try and get my rim looked at and figure out what will be done. I speak with Lisa and they take my car in, take pictures and send me on my way. Mind you I have to drive on the damaged rim and a tire that barely hold air. I was told that she would send in the pictures to IAS to get the claim started. I call back a day or two later to find out the progress and she tells me she is still waiting for IAS to contact her. Fast forward to Monday the following week I call her at the end of the day to check progress of the claim and she is still waiting. I proceed to call IAS and they tell me that the pictures were never submitted. They tell me that if I submit them through there application that it should be approved within a couple hours. I send the pictures and sure enough the next day the rim is approved for replacement and Lisa finally calls. Now to my service appointment. It takes a week for the rim to come in. No big deal at this point. I bring the car in to have it replace, it takes about 1.5 hours and then I'm on my way. I thank Lisa and tell her she should probably use the app if she has anymore claims as it gets approved in hours. I drive my car home, park it and notice a scratch on my bumper. I call up Lisa again and she tells me to bring the car down so the service manager can look at it. I get to the dealership and the service manager walks outside and looks as if he cant be bothered. I tell him I brought it in for the rim and noticed the scratch when I got it home. He basically tells me that there is no way it was done while in his possession and that he wasn't going to fix it. Its kind of a coincidence that this is on the same side that the rim was replaced. I bring the car back home and called service again to try and find out if it was identified when the car was taken in. I was told that they would have to talk to the tech and get back to me. Its now been over a week and I havent heard anything about it. I got a call from customer service and explain how everything went and they tell me I would be contacted by the General manager. Three days later I call and finally talk to him and he says he would look into it. Three more days and I have to call again and I talk to the assistant manager and he tells me they don't document anything when it is taken in and there not going to do anything for the car. Steer clear of them as they just want your money.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since September 2003

If you are looking for a new or pre-owned Ford, look no further than Herb Chambers Ford of Westborough. With the largest inventory of new and certified pre-owned we have you covered when it comes to quality selection. Our senior certified sales staff offers you an experience like no other. We specialize in customer service in our showroom and over the phone. With our brand new website you can shop all of your automotive needs and a client care specialist will reach out to you and offer red carpet treatment from initial contact. When you are shopping Ford you should think of HC Ford Of Westborough to satisfy all of your automotive needs.

"New England's Largest Dealer - Call your Internet Sales Manager today!"