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Herb Chambers Ford of Westborough

Rectangle 48
Sales 8:30 AM - 6:00 PM
Service 7:00 AM - 4:00 PM

Herb Chambers Ford of Westborough Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2003

If you are looking for a new or pre-owned Ford, look no further than Herb Chambers Ford of Westborough. With the largest

...

inventory of new and certified pre-owned we have you covered when it comes to quality selection. Our senior certified sales staff offers you an experience like no other. We specialize in customer service in our showroom and over the phone. With our brand new website you can shop all of your automotive needs and a client care specialist will reach out to you and offer red carpet treatment from initial contact. When you are shopping Ford you should think of HC Ford Of Westborough to satisfy all of your automotive needs.

"New England's Largest Dealer - Call your Internet Sales Manager today!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
498 lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 8, 2019

    The entire staff is always so friendly and the service is always done in time!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 5, 2019

    Wonderful place , perfect service, excellent vehicles, great prices, exceptional financing, exceptional seller all expcional thanks again for you service... David you are really nice person . Thanks all

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Chapin

    Sales & Leasing Consultant

    (4.6) 11 reviews

  • March 14, 2016

    Recently my search for a 2016 Ford Fusion AWD was made seamless with the efforts of Eric Rafter, David Chaplin and all others involved within Herb Chambers... Ford in Westborough. My search started with all my vehicle specs put together and me sending out to approximately 8-10 dealership inquiries for best pricing. I received a majority of them back with less than attractive offers, except for one. Herb Chambers put the initial deal together that was both fair and exactly what in wanted from their stock inventory. Communication was great through the whole process even as i pulled out of the lot with the vehicle of my choice. This is the buying experience the way it should be without feeling taken advantage of. Wish I could afford to buy a second, but when it is time, i will go back expecting the same.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We value your business and hope to serve your automotive needs for many years to come. Best, Tom Quirk, General Manager

  • 1.0 out of 5
    December 31, 2018

    I drove to MA from Orlando FL and on the way my 2018 f150 experienced a major issue with the adaptive cruise control (almost caused a big accident with... a semitruck)I took it to the service with the understanding that I didn't have an appointment and that it might take a couple of days to be fixed. they took it and promised that it wouldn't take more than 2 days to fix it. On the 4th day I tried to contact the advisor Ron Davis as I never heard from him via email and calls with no luck to get a response from him, I went to the dealership and they stated that they didn't have time to check it out. As I asked to pick it up and leave, they didn't even apologize for keeping it for 4 when days and the person who handed me the key was so rude and got frustrated when I asked him about the location of the truck. His answer was "it's somewhere around the corner". I'd never go back to this place again or advise anyone to go there. Very unprofessional and rude. Waste of 4 days.

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    1.0 out of 5
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    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2018

    My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed during... the buying process. Kudos to the entire Staff

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Scannell

    Sales & Leasing Consultant

    (5.0) 51 reviews

    Ethan Rawson

    Finance Manager

    (5.0) 10 reviews

    Michael DiMella

    General Sales Manager

    (4.9) 23 reviews

  • 5.0 out of 5
    December 28, 2018

    Quick service with a clean, comfortable waiting area with desks/internet that allowed me to work while I waited and free coffee was available. A rep came... to tell me re: a unexpected issue they found to get my permission to work on it before proceeding and another rep explained everything done with recommendations for work that may be needed within next 3-6 months. Overall great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maureen, thank you for your feedback. Glad you are happy with the service performed on your vehicle Best, Miguel Silva, General Manager.

  • 5.0 out of 5
    December 28, 2018

    My experience at Herb Chambers Ford was exemplary, the professionalism that was exuded was indelible,complete honesty true transparency that made me feel... very comfortable and relaxed during the buying process. Kudos to the entire Staff. Regards Frank

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. I'm happy to know that you had a great experience with us, and we provided you with great customer service. Thank you ...for your business. -Miguel Silva, General Manager.

  • 5.0 out of 5
    December 22, 2018

    They had the vehicle I wanted in stock and we were able to negotiate a mutually acceptable trade-in allowance. The rest of the deal was smooth sailing.... David, Jorge, Bob & Mike definitely earned my business.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2018

    This is our fourth vehicle we've purchased from Herb Chambers in Westborough -- and once again we couldn't be more pleased. I knew exactly which Ford... Escape model and color I wanted to buy when I went in. I spoke to Steve in Sales and when he told me they didn't have that model on the local lot I was sure he would try to talk me into buying something else -- but instead he assured me they could have the car brought in that same day for a test drive! I got the exact price I asked for on my trade-in, plus they offered cash back for the outstanding warranty on the old car -- fair, honest and easy to work with -- I highly recommend this dealer. Thanks Steve! --Laura Westborough MA

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for feedback, and for your long term business! Happy to know that you enjoy working with us and we have provided you with great customer ser...vice. We appreciate your recommendation, and look forward to your next visit! Happy Holidays! Best, Miguel Silva, General Manager.


    Worked with:
    Steven Feingold

    Sales & Leasing Consultant

    NOT RATED

  • 4.0 out of 5
    December 15, 2018

    Michael was very nice and kept me up dated, apologized for it taking so long because they had to reset the computer and it won't reset so they had to do... it again.

    5.0 out of 5
    Customer Service
    4.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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