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Herb Chambers Ford of Westborough

(1,307 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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The service representative was courteous and informative.

The service representative was courteous and informative. The service took less time than was estimated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience at Herb Chambers Ford of Westborough was both efficient and pleasant. Thank you for sharing this feedback!

Jason is the best in the business!

Jason is the best in the business! I have purchased over 15 new vehicles in the past and this one was by far one of the top sales experience. No high pressure sales tactics or phony sales gimmicks used to get you in the door. He kept his word and and clearly communicated with us about every aspect of the process. Highly recommend this dealer ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Roger, we're delighted to hear that Jason provided you with such a top-notch experience at Herb Chambers Ford of Westborough. Thanks for recommending us!

Great service always very clear on what needs to be done.

Great service always very clear on what needs to be done. Videos are a nice touch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Shiny! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers Ford of Westborough! We'll see you next time!

Luke take really great care of us.

Luke take really great care of us. He make sure our van is all always on the road and is amazing to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Akhan, we're delighted to hear that Luke has been taking such great care of you and your van at Herb Chambers Ford of Westborough. Thanks for sharing your experience with us!

Brought my Explorer in for service, and Anthony the

Brought my Explorer in for service, and Anthony the service advisor was very friendly and listened to my issue, and suggested we see if the noise I was experiencing could be reproduced, which he was easily able to do. They diagnosed and fixed the issue promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Dennis, we're glad to hear that Anthony and the team at Herb Chambers Ford of Westborough were able to address your Explorer's issue promptly. Thanks for trusting us with your service needs! Safe travels!

I had a great experience.

I had a great experience. Brandon was very helpful going above and beyond. He’s an asset to your organization.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Tracy! We're delighted to hear that Brandon provided such exceptional service at Herb Chambers Ford of Westborough. Thank you for the kind words!

Hi.

Hi. I would like to thank everyone there at Herb Chambers Ford and the service department for a professional and very friendly treatment when I was there to get my car done. I had the works oil change point check etc. they did a great job so friendly they answer any questions and I’m so happy I chose them. It has been a pleasure right up from when I spoke to Anthony to make the appointment right through all the way, so thanks again and I’ll be looking forward to my next visit when my car needs to come in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience here at Herb Chambers Ford of Westborough! It's great that Anthony and the team provided friendly and professional assistance. We look forward to welcoming you back for your next visit!

Being my first experience with Herb chambers Ford, I must

Being my first experience with Herb chambers Ford, I must say they are top notch! Brandon in service was professional, friendly, and had a good sense of humor. Brandon kept in touch with me until the day I picked up my truck. The mechanic did a great job fixing my truck.! Having my truck washed made it even better.. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rocky, we're delighted to hear that Brandon and the team at Herb Chambers Ford of Westborough made your first experience a top-notch one! Thanks for sharing your positive feedback, and please don't hesitate to reach out if we can be of service again in the future!

Working with Paul was excellent.

Working with Paul was excellent. Very attentive, but not overbearing. I will be back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Doug, we're delighted to hear that Paul provided you with such a positive experience at Herb Chambers Ford of Westborough. We look forward to seeing you again for your next vehicle!

We chose Herb Chambers of Westborough after shopping two

We chose Herb Chambers of Westborough after shopping two other dealers. The tram we worked with were fantastic. No high pressure or games. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Herb Chambers Ford of Westborough! We're delighted to hear that our team provided a fantastic and hassle-free experience. We appreciate your recommendation and hope to see you again in the future!