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Herb Chambers Ford of Westborough

(1,307 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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Great experience, the test drive was very good.

Great experience, the test drive was very good. The manager with tremendous and the sales staff was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear you had a great experience with the team at Herb Chambers Ford of Westborough! It's wonderful that our staff made such a positive impression. Thank you for choosing us!

Our Ford Explorer required emergency brake repairs.

Our Ford Explorer required emergency brake repairs. Anthony and his team were able to accommodate us into their schedule. They were very professional and a pleasure to work with. I highly recommend them to anyone. Thank you all for your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Derek, we're delighted to hear that Anthony and the team at Herb Chambers Ford of Westborough were able to assist with your emergency brake repairs. Thank you for recommending us! Safe travels in your Explorer!

Prompt service done on my time frame polite staff

Prompt service done on my time frame polite staff reasonable price. Car was returned clean and on time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a positive experience with our team at Herb Chambers Ford of Westborough! It's great to know the service was prompt and met your expectations. Thank you for choosing us, and we look forward to serving you again!

Good experience purchasing my Used Traverse.

Good experience purchasing my Used Traverse. Paul was very helpful at getting everthing ready to go and with his assistance we were alble to get any issues resoved prior to picking up.our vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're glad to hear that Paul was able to assist in resolving any issues and make the process smooth at Herb Chambers Ford of Westborough. Enjoy your Traverse, and let us know if there's anything else we can do for you!

Needed an skid plate reinstalled.

Needed an skid plate reinstalled. It was knocked off because of road condition. I also needed an oil change. Called for an appointment and got one the next day. I checked in with Anthony. He was very professional and knowledgeable. Got the Works Oil package and the Skid Plate reinstalled in a reasonable amount of time. When the truck was ready the explained everything that was done and washed the truck at no charge. GREAT JOB by everyone involved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jayque2, we're delighted to hear that Anthony and the team at Herb Chambers Ford of Westborough provided such professional service. It's great to know everything was handled efficiently and your truck got a complimentary wash too! Thanks for sharing your experience with us!

I arrived at Herb Chambers Ford w/out an appt yesterday

I arrived at Herb Chambers Ford w/out an appt yesterday with a tire issue. Brandon was very helpful & accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carol, we're delighted to hear that Brandon was able to assist you with your tire issue at Herb Chambers Ford of Westborough. Thanks for sharing your experience!

Ease of appointment & time we're convenient.

Ease of appointment & time we're convenient. Anthony the service rep remembered me from the last service appointment. As always he was professional, knowledgeable. He explained what was being done & any related costs. He asked if there were any other issues that needed to be looked at. Anthony was professional, knowledgeable & informative . He's a credit to Herb Chambers Service Center

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Anthony provided professional and knowledgeable service at Herb Chambers Ford of Westborough. We appreciate your kind words and look forward to assisting you again in the future!

Brandon was very nice and accommodating !

Brandon was very nice and accommodating ! Always a pleasure having Ford Westborough service my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Deborah, we're glad to hear Brandon provided great service and thrilled to know you always have a pleasant experience with Herb Chambers Ford of Westborough. We look forward to serving you again! Safe travels!

Service department was exceptional.

Service department was exceptional. Received vehicle back in time outlined. Customer service was outstanding. Job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Eileen, thank you for sharing your experience with the service department at Herb Chambers Ford of Westborough! We're delighted to hear that everything was completed on time and met your expectations. We appreciate your support! Safe travels!

Best customer service by far.

Best customer service by far. I must say agent was professional, effective and attentive. I would recommend this service agent and dealership above all. It’s the reason I drive a Ford..God Bless America!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mr. Perez1 Thank you for the fantastic feedback! We're delighted to hear that our service agent from our team at Herb Chambers Ford of Westborough provided such exceptional service. We appreciate your recommendation and are proud to be your choice for all things Ford.