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Meet Jody Gauthier

Jody Gauthier headshot
Service Advisor
(431 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.
Industry experience 14 years
Dealership experience 2 years

Reviews

Service employees charged me more for wipers even though

Service employees charged me more for wipers even though they were on sale. Waited a long time before a service rep came to speak to me when I pulled in. I was just ignored. Will not be coming back. Id rather drive to Auburn Toyota which is much further from me then return here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very good place to buy and service your vehicle.

Very good place to buy and service your vehicle. I definitely recommend Westboro Toyota. 5 star experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

They addressed the problemas imediately.

They addressed the problemas imediately. My waiting was short and comfortable. Juan was very informative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Well organized and even when staff were busy everyone I

Well organized and even when staff were busy everyone I encountered was helpful!, patient, and wanted the best outcome for my old car. Also, I felt that if I ever need to by a car again that I would not go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had to come back 3 times after an oil change and tire

I had to come back 3 times after an oil change and tire rotation. Thr manager made it right for me. I had to buy brakes, routers and tires. The mechanic left me twice with noises. after leaving dealership 2 times

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always trust my Toyota to the service department and to

I always trust my Toyota to the service department and to Westboro Toyota. They give me piece of mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have had nothing but the best of everything,

I have had nothing but the best of everything, experiences, service, and help with all of my and my family's car needs. !!! Thanks to you Pete and Rick Tonelli.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Great dealr good service very nice staff and very helpful

Great dealr good service very nice staff and very helpful very nice clean customer area and quite

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Quick availability for a service appointment.

Quick availability for a service appointment. Not able to identify the issue with brakes. With a lot of luck leaking brake fluid was discovered. It seems that excessive number of parts was replaced due to the leaking fluid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and explains well condition of the car

Very professional and explains well condition of the car and gives great assessments and recommendations. Jody is one of the reasons that my experience at Westborough Toyota is always so amazing. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.