Diamond Chevrolet, Buick, GMC, Cadillac

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
187 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 19, 2019

    The service department at Diamond Chevrolet in Auburn and Seth specifically helped solve my trucks service bulletin quickly. He listened to the issue and... was able to resolve it and another outstanding recall I didn't realize I had all under warranty. I didn't realize because I bought this truck from Herb Connolly Chevrolet in Framingham less than 10 days earlier. Herb connolly was very uncooperative and also sold me a certified preowned with outstanding recalls and with an outdated infotainment software. As for the amenities of this DIamond Chevrolet, it was outstanding. A full breakfast bar and comfortable seating as I waited. I would definitely recommend purchasing and singing the praises of this dealership in the future.....They are obviously not all alike.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    May 5, 2019

    My car went in for an electrical dashboard issue. After days of finding the cause I was told the part was on order and would take 4 days to come in. I... had to do my own follow up with the service person to check on the status and was told that it was still not in. The service person asked me ?do you want to me to walk over and check with parts dept?? Came back to the phone with no answer, stopped in to be told that the part could not be ordered and that the part from our car would need to be sent out for refurbished. Took our concern to Crystal (the only one who knows what she is doing ) who took over and completed the process seamlessly

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Sandra, thank you for taking the time to review us. Your satisfaction is so important to us here at Diamond and a member of our customer service team ...will be reaching out to you to make sure you are completely satisfied! Thank you for choosing Diamond!

  • September 18, 2017

    Had a great buying experience today at Diamond GMC, Buick, Cadillac & Chevrolet. Alex Ginsberg Sales Associate and Justin Rosado Finance Mgr were very... nice & professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    That is what we like to hear! Thank you for taking the time to share about your wonderful experience. We value your business and hope to work with yo...u again. If there is anything else that we can do for you please do not hesitate to let us know!

  • 1.0 out of 5
    April 26, 2019

    Worst car shopping experience I have ever had. Tried to look at a vehicle type I had seen online but never seen in person. Was bombarded by a salesman... who knew nothing about the vehicle, had to get trade in info before I could see the cars, and then belittled because I didn't like the colors on the lot. At the same time, the level of unprofessional behavior throughout the place was deplorable. All I wanted was to see if I even wanted to look towards buying that type of vehicle. Worst experience I have ever had at a dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Jaime, we are trying to locate some information to look into your experience here but can't find the information. Could you please reach out to Jon... or Mike at 508-832-0400? We apologize for any inconvenience. We take this situation VERY seriously and want to assure it will never happen again!

  • 1.0 out of 5
    April 8, 2019

    They replaced the torque converter on my 2013 Buick Enclave last February. A couple of weeks ago (just over a year) it starting showing the same symptoms.... Brought it in for them to take a look. They had it for two days without calling me to give me an update. In fact the only person to call within that time was a sales guy wanting to buy my vehicle and get me into something new. I had to call them on the second day and they hadn't even looked at it yet. They finally called me on the third day to tell me that it was indeed the torque converter again and that it would be covered under the parts warranty, no cost to me. The part was going to be in the next day and they would start working on it. Said it was about a 10 hour job. No call from them for two more days. I called to get an update and the service rep I was working with had already left for the weekend (without calling to tell me what was going on with the car). The person who answered the phone said it would be done the following Monday or Tuesday. Tuesday evening comes and still no word from the dealership. I called and the service rep tells me that they have started it but it’s not done. The following day he calls me in the afternoon to me that it will not be covered under warranty and I will have to pay to have this fixed for a second time in 13 months. I talked to the service manager and found out that they hadn’t even started the repairs and asked if I had considered trading it in. They had my vehicle for over a week, told me it was under warranty when it wasn’t and the only person that seemed interest in speaking with me was the sales rep trying to sell me another vehicle. Called the owner and general manager to express my disappointment. Left messages for both. No call back from either of them.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Lori, thank you for taking the time to review us. We apologize for any inconvenience. Someone from our service team will be reaching out to you shortl...y to speak with you.

  • 1.0 out of 5
    February 2, 2019

    Horrible place, they misrepresented the vehicle a new 2019 Equinox. Said it had all the features I wanted. Rush me thru the sale and sent me away driving... an unregistered vehicle. Screen in car said I didn’t own the vehicle so I couldn’t set features up. All I got from Mike the sales manager was apologies for over a week. Then we call him and he says tough luck it your vehicle. Run to someone else don’t buy a car from these guys. Dealing with Corp Chevrolet to got this straightened out.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to make this up to you. Plea...se contact our manager at (508) 635-4207 so we can make your experience a positive one.

  • 1.0 out of 5
    January 7, 2019

    Brought my car in for check engine light. Come to fine out after over a week for diagnostics my engine was bad. Took another 2 weeks to get repaired. All... the while I had to argue for a rental at first even though I'm under warranty. And then while I waited 2 weeks I had to call multiple times for an update because no one called me and when I called nobody had any clue what was going on.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (508) 635-4207 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    December 19, 2018

    They were quick to get the sale, but after that completely went down hill. I purchased the vehicle from a state I don’t live in, not realizing all the... obstacles that were involved. The dealership was completely unaware of how to deal with this. Also they let me leave the dealership without actually making sure the vehicle I purchased was insured. When I was notified, I immediately got the insurance info faxed to them. A week later not hearing from I call to find out they never received it. Had it sent immediately again. Second, They told me they would register the vehicle for me. Another week later, I call again because I haven’t heard from them. Now they can’t register and will be sending everything I am suppose to need so I can register myself. No big deal, I don’t mind doing it myself. What I do mind is waiting a week to hear that I have to do it myself and another week still waiting for the documents they said they mailed. Car is still not registered 3 weeks from purchase and I can’t even get it registered because I don’t have the proper documents for my state. Also I was charged for the convenience of them doing all this. All they wanted was a sale and have no care for the customer.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (508) 635-4207 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 1.0 out of 5
    November 6, 2018

    Called the dealership & explained exactly what I wanted & my price point. Was told with certainty that everything panned out and to come down to make... a deposit. Wrong! They required $3,000 down vs. $1000 and were still $60+ per month more on the lease payment they quoted. I asked what had changed in the 15 minutes between taking their call and driving in? I will filter the unprofessional response I received. Don’t waste your time with the Diamond GMC. We had purchased from Diamond Chevrolet with good results 3 years ago but, the sales person is no longer with Diamond Auto Group. Wonder why? I wouldn’t want to be associated with this company either.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Diamond Auto Group (508) 635-4207

  • 1.0 out of 5
    October 25, 2018

    I have very good experience with this dealer regarding my 2012 Sonic. It has needed alot of repairs and they have mostly been under warranty. This time... I needed my wipers replaced, $71!�� $23 each blade, $20 to install and $5.5 for shop supplies. I just felt taken advantage of. I was out in 10 min.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attentio...n. If you are willing, please contact us at (508) 635-4207 so we can work towards a resolution. We look forward to hearing from you.

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