Diamond Chevrolet, Buick, GMC, Cadillac

4.5
(195 reviews)

Reviews

4.5
(195 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.5

Chevy Traverse

I have been servicing with Diamond a long while now so I didn?t expect anything less regards to quality and that is exactly what I got servicing my Chevy.

5.0

Equinox

Great experience. Found my vehicle online. Visited one time, and had the car in less than a week.

5.0

Returning my leased Buick Encore

I needed to return my leased vehicle 9 months early and Jason Testagrossa helped me beyond my expectations. Jason was extremely helpful with my return and I could not have expected better from anyone else. Jason is a pleasant sales man and is concerned with helping me and getting the best deal.

5.0

GMC 3500 Denali purchase

I am not much of the “review” type person, However, I feel this company is worth the time. From the days when I had nothing and no one, they have always treated me with respect and helped me any way they could. I remember having terrible credit, a single cab truck and having another child on the way and no other vehicle. They did what they could to help me. I have purchased what seems my hundredth truck from them now. I have watched the salesman grow from salesman to managers to general managers. I have seen this dealership keep salesman instead of being a revolving door. To my belief, that is because it truly is a family dealership. From the late grandfather, to david, the son, and now Jonathan the general manager. When you enter that dealership they make sure you are part of the Diamond family. Not only are you a customer buying a vehicle, but years later the service team will also always back you up. If you want a GMC, Cadillac or Chevy- Diamond is the place to shop.

2.3

Bad loan officer

They have a great sales team but their loan manager sucks he doesn?t listen to the customer he want the customer to go with their bank because of his cuts with their bank even when my bank is offering low interest rate than their bank we went ahead set up the loan with their bank without my knowledge because of him Diamond ll be the last place I?ll go for my next car

Dealer response

We avoid reviewing specific credit situations publicly. At any time, our customers are more than welcome and encouraged to seek the lowest interest rate possible. We are sorry you feel this way and would be happy to help look into a more acceptable interest rate. Please reach out to one of our sales managers and they will be happy to assist you.

1.0

Don?t go here for service

It was horrible. I have never been so dissatisfied in my entire life. Mike the service writer did not listen and all the services I asked for were not done. I will never be coming back. I think everyone needs a class on how to treat customers. Also I can?t ever get an appointment and the wait time is horrendous.

Dealer response

I'm sorry you had such a bad experience with us, please reach out to me directly so can address your concerns personally. Brendan Block - Service Director

1.0

Update on dealer response to my complaint

Over a week ago the dealer Diamond Chev, GMC, Buick and Cadillac in Auburn, Ma said they would call me ! Like the service they provided on my Cadillac , not sure if the requested services were provided after a 3 and a half hour wait...................they never contacted me. As for Cadillac they don't handle customer service complaints ! No wonder why GM is loosing customers.

Dealer response

Thank you for taking the time to review us George. We have tried to reach out to you and were unsuccessful. Could you possibly give us a call to review? Please reach out to Mike Monfreda at 508-832-0400. Thank you!

1.0

Selling cars as no accident when structural damage

I was looking for an Infiniti Q50. I found it here. I asked for a CarFax for the vehicle and they told me they don’t offer CarFax’s. They only offered AutoCheck. Red Flag! Even smaller dealerships would supply CarFaxs because AutoCheck is not as accurate and thorough. But, I was reassured that this vehicle was looked over and had never been in an accident and after weeks of searching I was extremely excited and put a deposit down. They informed me that they were still waiting for the title and once they received it I could pick up my vehicle. After two days of thinking about the CarFax ..I paid $40 to have it done. I entered the VIN and it confirmed all the details of the vehicle and immediately I see the CarFax disclose that not only had it been in a Car Accident but worse, there was “STRUCTURAL DAMAGE!!!” to this car. This is the worst type of damage a vehicle can have. It’s been in a major accident. The car was in such a bad accident the actual frame had been bent/damaged. The next morning, I called first thing and spoke with Jason, the General Manager. He immediately said he had no idea. Of course he didn’t. I said I wanted my deposit back and I was even nice enough to send him the Car Fax I paid for so he would not have this car marketed as a “no accident” vehicle moving forward. I would never want another family in this car without realizing just how bad this car had been damaged. Also, to put them in a position to have the facts and see if they would disclosure what they knew and sell it as it should be. Selling a car like this and advertising it with false facts isn’t just unethical ..It’s dangerous! Cars like this have to be evaluated by frame specialist. Once I sent him the CarFax he apologized and offered me a great deal on the car. Even had the nerve to put a emoji of a money bag. I kept it professional and said no thank you, I would never put myself and my children in a vehicle that has had the integrity of it’s frame damaged. He promised to have my money refunded that day. Fast forward a week and a half, more than a handful of direct calls to the dealership for Jason, and text messages to his cellphone, most of which went unanswered. Don’t bother trying to leave a message on his work voicemail it’s full and stays full. Two more promises to refund my deposit within an hour (calling my bank to see if they send it pending and to no surprise it wasn’t) and finally I called back and spoke with Anthony. I explained that if they did not refund my money I would be reporting them to the Better Business Bureau. I had enough.They we’re taking advantage and not only were they stalling on giving me my refund, just as unprofessional as you can be but, this car is still on their website as a “No Car Accident” vehicle. The General Manager has the Car Fax that says how bad of an accident this car has been in. Yet, they still falsely advertise it and have it priced to reflect a “no accident” vehicle. It’s more than just unethical to sell a vehicle like this but it’s speaks volumes on how this place is run. They don’t care about their customers and their safety. They put their sales, commission and unit numbers first. Shame on you for falsely advertising a vehicle and people your customers safety in danger. You haven’t had it checked out by a frame specialist to ensure it’s integrity and that the frame was safely intact and fixed properly. If you did, you would disclosure this. You would say it had been in an accident but have made every effort and have had it evaluated by a Frame Specialist for this vehicle to be safe after the accident it had been in. You are aware of what this vehicle has been through. Anthony said he knew and Jason, the General Manager said he knew. Go look at their site, not a word about it on there. If you want the Car Fax for this vehicle just let me know. I have no problem disclosing it to anyone to keep them safe! DO NOT BUY A VEHICLE HERE!!!!!

Dealer response

We are sorry you feel this way. Since we discovered the issue with the vehicle we have taken the necessary steps we feel we needed to make to market that vehicle. We have changed the description and priced accordingly. We appreciate your interest in one of our vehicles.

5.0

Very Pleased

The service department at Diamond Chevrolet in Auburn and Seth specifically helped solve my trucks service bulletin quickly. He listened to the issue and was able to resolve it and another outstanding recall I didn't realize I had all under warranty. I didn't realize because I bought this truck from Herb Connolly Chevrolet in Framingham less than 10 days earlier. Herb connolly was very uncooperative and also sold me a certified preowned with outstanding recalls and with an outdated infotainment software. As for the amenities of this DIamond Chevrolet, it was outstanding. A full breakfast bar and comfortable seating as I waited. I would definitely recommend purchasing and singing the praises of this dealership in the future.....They are obviously not all alike.

3.5

Service review

My car went in for an electrical dashboard issue. After days of finding the cause I was told the part was on order and would take 4 days to come in. I had to do my own follow up with the service person to check on the status and was told that it was still not in. The service person asked me ?do you want to me to walk over and check with parts dept?? Came back to the phone with no answer, stopped in to be told that the part could not be ordered and that the part from our car would need to be sent out for refurbished. Took our concern to Crystal (the only one who knows what she is doing ) who took over and completed the process seamlessly

Dealer response

Sandra, thank you for taking the time to review us. Your satisfaction is so important to us here at Diamond and a member of our customer service team will be reaching out to you to make sure you are completely satisfied! Thank you for choosing Diamond!

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