Harr Toyota

I came in with a trade, asked what I could get for it and walked out with a car. No hassle, no haggle, no worries. I explained that the trade in would determine my actions and they quickly evaluated the vehicle to avoid wasting my time. I knew the price and availability of the car I wanted before arriving thanks to their accurate website.

I paid in full for my purchase on May 25th, 2016 but was able to pick up my car only on July 22nd! Almost 2 months later! All that time they promised every week that my car would be ready the following week. They made me register my car with Harr Toyota, and for that I had to pay additional almost $700. When I called them to ask about the status of my car they didn’t answer my questions, they just promised to call in 1 hour or so, but they didn’t. Sometimes they just transferred my call to somebody, where I was automatically transferred to leave a voice message. Even when I called to the general sales manager and explained that situation, he did nothing, he just also transferred my call to the voice message machine. Terrible customer service. In the end, they installed a remote control starter as a complementary. I will never ever shop again at Harr Toyota. If you’re thinking to buy a car from them, think it twice. I strongly do not recommend this company.

Visited for routine service on 2011 Avalon (purchased from Harr); as always, prompt, courteous, friendly; like the free breakfast/lunch idea (picked up at Panera's) - much better than other dealerships; in almost 5 years of going there for service, have never had an issue