Harr Toyota

So the bad stuff first: I contacted this dealership yesterday regarding a car I found on their website, and received a prompt email response from one of their salespeople titled "we still have that car". Stopped by the dealership about an hour later...only to find out from a different salesperson that they're going wholesale the car to another dealer, meaning that really, they NEVER "had that car". I would've walked out right away if I hadn't come across a couple of other cars I was interested in. I let the salesperson know about one of those other cars...so he proceeds to try to sell me a newer model year of the same car which, of course, is more expensive (and outside my established budget). So within 10 minutes of walking through the door, the dealership has managed to commit two of the biggest turn-offs possible for a prospective car buyer. Now, all that said, I dealt with a very professional salesperson (whose name I can't remember at the moment, sorry...) who at no point pressured me to make a purchase, and actually encouraged me to go home, shop around, see if I can get a better deal on that car (the newer model year one, which I actually did decide to test-drive), and then come back. Absolutely refreshing to see from a car salesman. And in fairness, while I may not be too happy about the issue with the other car, it's to the salesperson's credit that he was so honest and up-front about what happened, and why. Don't know if I'm gonna buy that car, but they redeemed themselves just enough that I wouldn't rule it out, and would consider shopping there in the future. FWIW, after my visit, I received another email from the first salesperson looking to schedule an appointment to come in and test-drive that first car that isn't for sale. And as I type this, the car's still listed for sale on their website and here on cars.com. So...yeah...they've gotta work on that...

After papers were signed and a pickup date was set, they didnt do what they agreed to do. They didnt make any effort to register the vehicle in time for us to pick it up. Another time was set and again they had an excuse why they didnt get it registered. Their sales person who was getting the commission was to lazy to do it himself. Perhaps he felt that that was beneath him to do such work. I would NOT recommend anyone deal with this company. There are enough car dealers around that you dont have to put up with this company.

Harr has adopted a business model that should be applauded - and rewarded. I drove over 100 miles for a vehicle they listed online, because it was the vehicle I was looking for, with the equipment I wanted, and it was well priced, based on my research. Their pricing for BOTH what they were selling AND for what they offered for my trade (which less scrupulous dealers might have tried to use to "make up for" the lack of high selling prices) were terrific. I had done my research and knew what the going rate prices were, and didn't have any reservations about either end of the transaction. To top it off, the staff was friendly and courteous, and if I had to sum it up I'd say they made buying a car (including trading one in) about as painless as it could be. The only unfavorable comment I could make is that they (like ALL dealers) need to address the real-time nature of their online listings (as in, once a car has been sold, the listing needs to come off the internet IMMEDIATELY, so as to avoid customers feeling like they're being baited when they come to look at a car and find it's already been sold. I say this only because I noticed the car I bought didn't get removed from their online listing until after the actual delivery (today) as opposed to after the paperwork was signed (as in, nobody else could buy it). I would highly recommend this dealer and would drive the 100+ miles again if I find they have another car I want in the future.

The folks at Harr Toyota have completely lost their customer focus... entirely... 100%. They have gutted their dealership, getting rid of those typical sales people and over-inflated prices. Their new model features "Perfect Pricing", which means they've already applied a discount for you, and will NOT negotiate anything. This new policy allows them to no longer retain commissioned-based sales people, but instead use lower paid, more ill-informed "sales" people that basically take you for a test drive then hand you off to the finance person. While I feel that the price I was offered was fair, there are a few points that ruined this for me: 1) Lack of knowledge from my sales person, 2)The arrogant "You're too stupid to negotiate" attitude from Ken the finance guy 3) The new "get 'em in, get 'em out" approach that demeans the customer experience. First, the "sales" person assigned to me knew NOTHING of the car (and I was buying a Rav4, one of their most popular selling cars). "Oh look... this is rare. This 2009 Sport Model has a spare tire!" she said. So I pointed out that EVERY sport model on their lot had a spare, and then asked what made the sport model different. Her response? "Oh, the sport model doesn't have the spare tire". While on this lot, never once could this person offer one explanation as to what made the sport model different. Later when I got home (after NOT buying the Rav 4), I looked it up online and learned about the differences in suspension, features, and subtle styling... but for a sales person to not know why one model costs more than the other, or what makes a Rav4 Sport a "sport" is just rediculous. It's her JOB to know. Second, the finance guy was totally arrogant. After going on a test drive, I was ready to buy. When the finance guy comes over, he doesn't introduce himself or thank me for coming by. Instead, he says "Before we begin, how grateful are you to Harr for implementing perfect pricing and allowing you to forgoe the negotiating process?" I was shocked by this outright conceited arrogant "You should be thanking me" approach. I responded by telling him that "grateful" isn't the right word, but "Skeptical" is more appropriate. I explained that when I make a large purchase, I like to be able to negotiate. I told him that I have a price of what I will pay for a car, and its his job to use my trade in, wiggle room in his pricing, and different finance options to put me in the car at my price. I expected an explanation of how perfect pricing works, or even him to pull up comparably priced Rav4's from other dealers to show that their model was marketable: instead, he lectured me about how I didn't know what I was talking about, that I would never find a Rav4 with those options at that price, and that I should be more thankful. Finally, he told me that other dealers pay a commission to their sales people because they know how to negotiate and (actual quote) "Eat people like you alive." I nicely informed Ken that I, too, know how to negotiate, which is why I was leaving Harr without a deal. Finally, I was really put off by the obvious change in strategy from Harr's management. They no longer want to win lifelong customers based on a customer-centric approach, trust, or loyalty. Their goal is to simply get you in and get you out. If you don't wanna buy a car at their price, who cares... someone else will. I found that from the moment I stepped on the lot, everything about their dealership seemed to be geared toward efficiency, not the car buying experience. I've never seen sales people so clueless about the cars they are selling, nor have I ever worked with finance people who have THE NERVE to treat me like they're doing me a favor. I went to Harr to give them my business, and they made me feel like a poor little stupid consumer that needed to be told what I wanted and how much I'd pay. At the end of the day, I left Harr frustrated and angry. Not only did I not buy from Harr, but I shunned buying a Toyota all together. Harr is perfect for people who know exactly what they want in a car and are afraid of getting ripped off in the negotiating process. However, if you aren't sure about what to buy and want to explore, don't go here - I found that the employees here really don't know anything about their cars, except that "It's a Toyota, so ofcourse its good". If you value negotiating and want to work with your dealership to find a way to get you in the car you want, do not go here - no matter how much you plead or beg, their assessment of everything from their sales price to your trade in is completely up to their own deduction, so you can either take that or go elsewhere.

I liked the no hassle pricing...and the value of your car is the value it is not based on what you are purchasing ...Great Experience

I really don't know why all car dealers can't be like Harr. Their approach is simple. They want to sell you a car at a fair price and take away all the haggling associated with a car purchase, so you drive away happy. We found Harr Toyota to be very low pressure and very easy to work with. Our salesperson, Dominic was a great guy. From the minute we walked into the dealership he was friendly and laid back. There was no "slick talk," only straight talk. All of the car prices are clearly marked on the vehicles, and there is no haggling, or "checking with the manager." We did a lot of online research before we went into Harr, and we new what we wanted and we found Harr to offer us a fair price. We actually bought 2 used Toyotas. Everything is explained up front, and we weren't hit with any surprises throughout the whole ordeal. Even the financing went smoothly. Jesse, the finance manager was very friendly and professional. She even stayed with us over an hour after the dealership closed, just to expedite the process. I would highly recommend visiting Harr. All of their prices are on their website, so you can do a lot of comparison shopping without even leaving home. Once you're at the dealership, you will find their approach to be a welcome change from all the stereotypes of the car-buying experience.

After buying a new car for my wife, I started thinking about "evening the score" and did some research on a more luxurious vehicle to replace my 2007 Nissan Titan I did a lot of research online and was attracted to Toyota's Sequoia SUV due to its capabilities, resale value, safety, and option packages - I opted for the "Limited" package. Harr Toyota's website showed that they had exactly what I was looking for and their "perfect pricing" was attractive. Now, really how good was that price and would they try to "chisel" me on the other end (my trade?). I contacted at least a dozen dealerships online, via telephone, and in person and no one was able to touch Harr's price or what they offered me for my trade - NOT EVEN CLOSE! (not even Westboro Toyota, from whom we'd purchased my wife's new car just a couple of weeks before - their "discounted price" was $4,000 more than Harr's and they offered $3,500 less for my trade!) Each of the other dealerships I contacted told the same story! Research on the WWW confirmed that I was getting a good deal and a fair trade. I left a couple of messages for Internet Manager Will Briggs but we ended up playing telephone tag for a couple of days. I eventually decided to "take the plunge" and just stop by the dealership to look at the Sequoia. Will was able to shuffle his schedule, set up a test drive for us with no notice, and got Marty from Sales and Jay from Finance to stay more than an hour after closing to make the deal! I got a 2.24% interest rate through Toyota Financial Services based upon my good credit score. I'm thrilled with the vehicle, have been back to Harr to take care of some minor repairs, purchase some accessories, and to correct some paperwork. They've been great to deal with! One suggestion - I was able to do some research and found that Toyota's extended warranty plan was a better deal (in my mind) than the one offered through Warranty Solutions by Harr. It was easily corrected but I suggest giving the customer the opportunity to choose between the plans during the negotiation process please!

Rude! Rude! Rude! I would never recommend this dealership to anyone! Janice was snappy with a terrible attitude who cannot admit when she made a mistake. Jose doesn't return calls and is unprofessional. I expected more from such a 'prestigious' dealership and will never return here again! They are incapable of reading a credit report properly, and relaying information in a timely manner. They also deduct from the value of your trade for a 'Cleaning' fee. Last time I checked that was a dealership requirement. Never ever again!

My wife and I went into Toyota trying to look at different vehicles. The first sales person, his title was product trainee, told us all the cars we were looking at were sold when in fact they weren't all sold. You had 11 in stock that we could have looked at. After talking to multiple people at the dealership they referred us over to loan express. Boy was that a huge mistake. I waited 3 weeks to get a monthly payment and they would not give me a payment. The payments they gave me were $100-$130 a week for a cheap car. Folks do not fall for a payment of that. Loan express does not operate in a professional manner nor can they get people approved for loans like they say they can. If you have credit as I do of 620 go to your credit union and get a loan from them and stay away from Loan express and any Harr dealerships. DONT BUY FROM HARR!!!!!

I had a very worst experience with this dealer. I did very clearly communicate the car and the option I was looking for and asked for the quote. Sales person provided me a Quote, which was very competetive compared to other quotes I got. I called up and confirmed the options and car am getting for the price minimum 7 times. I decided to sign the papers and buy the car. I called again and confirmed the price and options as I need to drive 60 miles to the delaer ship. Sales person invited me with an appointement time. When I reached the place, the sales person I am talking with, did not even show the courtesy to meet me or talk with. sales persons and manager available at the time informed me that it was mistake and they cant give it for that price. I asked them then Why you made me drive till Worcester. ONly thing that came out freom their mouth after they made me sit there for 40 minutes was "WE ARE SORRY". This was the most frustrated day of my life. I will never receommed this dealer to any one.