[{"id":569866,"firstName":"Jeffrey","lastName":"Cutler","titleText":"General Sales Manager","shortBioText":"I live in Bellingham and have been in the automotive business for over 30 years. Love what I do every day. I'm married to an amazing woman and we have 6 children. I love to play golf in my free time. My passion is fellowship with people from Connect Church.","emailTxt":"jeffrey.cutler@levkia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21516/employees/e30a012e754c.jpg","drDealerId":21516,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"549504000","certifiedEmployee":false,"deptDscrp":"Sales"}]

LEV KIA of Framingham

2.8 out of 5 2.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

LEV KIA of Framingham Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

12:00 PM - 4:00 PM

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2004

Conveniently located off exit 13 (Rte. 30 West) on the Mass. Pike in Framingham, MA, and close to the Natick Mall, LEV K

...

IA is a Kia franchise automotive dealer. We not only sell and service new and certified pre-owned vehicles, but we also provide on-site automotive collision repair, featuring our state-of-the-art full down draft paint booth for all makes and models.

"Welcome to Lev Kia of Framingham"

Service

Tire Rotation

$29.4 and up*

Oil, Filter Change

$32 and up*

Wheel Alignment (4WD)

$79.95 and up*

Fuel Injector Service

$165.99 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.8 out of 5 2.8
311 lifetime reviews. Includes reviews of LEV KIA of Framingham from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 19, 2020

    Highly recommend. Purchased my second Sorento from Lev Kia today and couldn't be happier! Negotiations are fair and low pressure. Overall, a positive experience!...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeffrey Cutler

    General Sales Manager

    NOT RATED

  • 1.0 out of 5
    September 14, 2020

    I have been looking to get out of my Jeep lease for quite sometime now and decided that I wanted to get back into a Kia/Hyundai product. I like the Sorento... a lot and specifically the SX or SXL trim since these trims have the most features. So, I inquired about getting into a CPO 2017 Sorento SX that I found on Cars.com. I was in contact with a salesman named Tony and he "looked" into getting me out of my lease. He responded with how it might be impossible to get out of a Jeep lease. So I talked to a local dealer to see what they could do and within hours I got an appraisal, they called Chrysler Capital, got a buyout price and gave me estimates on payments. I called Tony back and left a message on what I found out. At least he politely replied with "I don't know how they are selling that Sorento that cheap. We can't come close to matching that price. Unfortunately Jeep is too hard to work with and it is too much of a hassle to work with NY Registration. We can't help you in this situation." To be quite frank, I don't expect every dealer to work with me but this one just seems like they don't care unless you want to pay their price. I do not recommend this dealership to anyone!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 16, 2018

    I'm really impressed by Lev KIAs commitment to quality and standing behind their cars, even when the pre-owned dealership warranty expired. In my case... there was a defect with the back window defroster which I didn't notice until months later when the cold weather set in. Burt, manager of sales, and especially Warren, the service manager were instrumental in getting to the bottom of the problem. When it was apparent that this was something they missed before putting the car on the lot they admitted the mistake and paid to have it repaired. I'm very impressed with the honesty of this dealership and would highly recommend it to anyone wanting to find a new or used vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John...thanks very much for your kind comments about Burt, Warren and our dealership. We're happy to be able to help you and glad that we were able to... resolve this issue for you. Hope you continue to enjoy your Optima.

  • 1.0 out of 5
    July 18, 2020

    Stopped by today to check out the new Telluride and was simply informed that they are are sold and not to be mad. I understand with the current pandemic... not being allowed to test drive the car that was sold on the lot, but not to offer any type of suggestion or information about the car or when it would be back in stock. Extremely poor customer service on all ends. To treat customers with such disregard is beyond poor business practice. Will not be returning and will inform anyone looking to shop there to go elsewhere. Plenty of other car dealerships with great customer service

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    LEV KIA of Framingham

    I'm very sorry for your experience. Feel free to contact me at feedback@levkia.com if you'd like to discuss this further. Thank you.


    Worked with:
    Jeffrey Cutler

    General Sales Manager

    NOT RATED

  • 5.0 out of 5
    February 16, 2020

    I have always wanted a Mustang Convertible, and found the perfect one at Lev Kia. I negotiated the deal on line with Jeff Cutler. I arrived the next day... and Jeff introduced me to Ken, he took me on a great test drive. Peter in finance did my paperwork quickly, and just before delivery Jeff pointed out a small problem with he car. I wanted to take the car home that day, so I scheduled an appointment for the next week. I dropped the car off at ten the next week and had been told the job would take 2 hours. Vladimir Arranged a ride to a breakfast joint for me, he also kept me posted throughout the prosses and when I arrived back saw Edgar working diligently on my vehicle. Not long after my car was ready just under the 2 hours promised. You guys have a great staff!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    LEV KIA of Framingham

    Thanks very much. Enjoy your Mustang!


    Worked with:
    Jeffrey Cutler

    General Sales Manager

    NOT RATED

  • 1.0 out of 5
    September 2, 2019

    While Lev Kia has the veneer of a newly-remodeled Kia dealership, the experience we had was the worst of the old-school car dealership tropes. We travelled... some distance to look at a pre-owned Kia on their lot. Ken, the salesman, acted as if it were an imposition to work with us from the moment we arrived. He started off with an aggressive demonstration of features, a hard sell after the most minimal of pleasantries. When it came time to negotiate, he started off hostile. (If there's no room to negotiate, I can accept that; but there's different ways to say so, and Ken defaulted to rudely aggressive.) He then left us sitting around while he tried to sell cars to other people, occasionally coming back to try some of the oldest car-salesman gambits in the book. Frankly, if it hadn't been for the intervention of Peter, the finance manager, we would've walked out and never returned after Ken's performance. (While Peter was personable, he did try the hard-sell of extended warranties-on a CPO car with a 10/100 warranty!-and did not seem to ever read or answer his e-mail.) Upon returning to pick up the car, the factory-spec Nexen tires that were on the car when we drove it (which appeared to be in very good condition) had been swapped out for new "Milestar" tires, a very low-end Taiwanese tire usually found at Wal-Mart. Ken told us that they'd "even given us new tires." I expect to replace the tires anyway, or I would've called out this blatant bait-and-switch. At home, after linking the car to Kia's owner portal, we found that this "certified pre-owned" car, that supposedly was checked for all issues, still has an outstanding service campaign to resolve possible engine bearing failure. That work should have been done by Lev Kia as part of the CPO process. That it wasn't done makes me extremely reluctant to take any vehicle to that dealership for service. It's been a long time since I've had this sort of screw-the-customer, old-school BS parade of a car-buying experience. It didn't happen with my last Kia (from a different dealership), it didn't happen with my Ford. I didn't expect it from a franchise dealership in 2019.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    July 24, 2019

    I have had nothing but problems with my kia since I got it two years ago. The dealership will not take responsibility for a a faulty vehicle and this car... is a money pit. The District parts manager does not call anyone back, including corporate, and the dealership service department and sales department do not care about their clients at all. The sales associate Ken stated to me that it was rediculous that Kia would not pay for a reflector that fell out of my head lamp randomly, and that the cost of 1000 dollars to fix it is rediculous. I was also quoted three different prices over the last 6 weeks on what it would cost to fix, and each time it's more expensive. He stated that with all the problems I've had (splash pad falling off three times, mirror squeeking, breaks needed with less then 17,000 miles put on the car, and the head lamp needing to be replaced) that he "thinks I got a bad one". Yet no one will help me fix the situation ...He continues to suggest I lease a new car despite me reporting multiple times I dont want to lease. The car cant pass inspection until the head lamp is replaced and no one cares I have been driving around with an rejection sticker for almost 60 days. When I went into the service department to tell them that the district manager wont call corporate back about this... they tell me he's on vacation and "they wont do anything for you anyways." I am disgusted and selling this vehicle to go with another brand of car that will be more reliable, have less problems and that dealership will be more professional and helpful..

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    LEV KIA of Framingham

    We are sorry you are having these issues with your Sorento. We want to try to help you the best way we can. We can offer you a significant discount on... the parts to fix your head lamp and will waive the labor cost to make this repair. Please contact our service manager, Warren Rios, at 508-626-1559 if you'd like to schedule a time to bring your Sorento back in. Thank you and our apologies, once again.

  • 1.0 out of 5
    April 10, 2019

    What ever happened to "customer service"? Very inconsiderate, deceiving in their advertising as a ploy to get the customer in the door! Salesman made... me feel like he was doing me a favor by even speaking to me about the "used" vehicle that I went there to view and test drive. The chairs in his office were loaded with items so therefore didnt even bother to invite me to sit. I guess he wanted to keep it short. Well too bad their loss of a sale, because I could have purchased any one of the vehicles. If its not a $30,000 plus vehicle you are looking to purchase I guess your not worth their while. And I dont believe they even had the original vehicle advertised that was "magically sold this morning" and they couldnt bother to send an email to let me"the potential customer" know!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    LEV KIA of Framingham

    I'm genuinely sorry for your experience. I'd like to learn more about what vehicle you were interested in and the interaction you had at our dealershi...p. We don't engage in any deceptive or false advertising. Our reputation is built on operating with the utmost integrity and honesty so I really do want to address your concerns and use your experience as a training opportunity internally. Please contact me at feedbact@wellesleytoyota.com. Thank you.


    Worked with:
    Jeffrey Cutler

    General Sales Manager

    NOT RATED

  • 5.0 out of 5
    December 8, 2018

    After a long search at many other other dealerships, Tony, Burt, and Peter helped me to get in the car I was looking for (Kia Sportage) quickly and without... a hassle. They answered all of my questions honestly and worked together to offer me many lease options within my budget. They were flexible to my busy schedule and I would recommend this dealership to anyone looking to get in a new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    LEV KIA of Framingham

    Glad we were able to help you. Enjoy your new Sportage!

  • 5.0 out of 5
    October 19, 2018

    >Ken and the staff were friendly,professional and made my first experience at Lev Kia enjoyable. I will definitely be back to Lev Kia thanks

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    LEV KIA of Framingham

    Glad you had a great experience and we welcome you to Lev Kia! We hope you have many enjoyable and safe miles in your new Sportage.

View More Reviews