Minuteman VW

I have been using this dealership to service my Jetta for years now. They do a great job, and have always taken care of me. They even took the time to look at my car when I stopped in without an appointment. I usually wait for my service, but if you need a rental car just ask them and they will have one ready. I would recommend this dealership for all your VW service needs!

my time at the dealer was a very good experience i wpoul bring my car back any time i needed service thank you

When was the last time you were treated as a valuable customer, like they wanted you to come back? At Minuteman Volkswagen they know the meaning of customer service. I know it sounds schmaltzy, but how often do you go to a dealership and they treat you like you are in the way and you are taking way too much of their time? Not at this place! The staff here were friendly and courteous. Derek was patient and took the time to explain the repairs that needed to be done. He also mentioned a few things that may need to be addressed in the future (I have an older model vw). I was treated with friendliness and courtesy. The place was immaculate. My car was "delivered" to the pick up area all clean and shiny, repaired and ready to go. I'll definitely be back :)

Thanks guys. Just went in for normal 20k mile service on my Jetta. The TV in the lobby had a Top Gear marathon, which was way better than going back to the office.

I needed to by a car in March of 2012 as mine had died. I went in and told them I was buying a car today and whoever wanted my business the most was going to get it. The 1st place I went to in RI, jerked me around for a couple of hours doing the whole cheezy car sale thing because they knew I was vulnerable and in need. When I came to Minuteman Volkswagen in Bedord, MA and met with Bob Vigna and later Juan and told them I was buying a car today because I've been in a rental for the last week, they at first did the good cop, bad cop routine, probably out of habit, but when I started walking out, they knew I was serious and the real negotiations began. They showed me the love and I felt like they wanted my business and they were prepared to do whatever it took to win it. My wife was flabbergasted by the experience and to be honest, so was I. I've since been in for 2 routine services and 1 light bulb change and have had an outstanding experience. There has never been a cheezy service experience. They're extremely professional. I love their uniforms and their communication system. The call & email to confirm an appointment. When you drop off your car a valet greets you, does an inspection of your cars body in case they cause damage, the consumer will have a record of what it looked like upon arrival. They give you 3 options while you wait: loaner car, drop off or comfortable waiting room with free hot beverages & cold filtered water, popcorn, free wifi, tv., the newspaper & magazines. There is comfortable seating & little cocktail tables for eating a meal if you're during one of those times. Their very good about repeating back what you're looking to have done for service, making sure you both understand each other. They tell you the price up front before work is started so you can feel good about it and agree to it before starting. They check in with you during the course of the work to keep you up to date. They explain everything in detail that happened to your car while it was serviced while reviewing the invoice with you. They also wash and vacuum your car before you leave which is pretty sweet. Again, they're super friendly, professional, it's comfortable, there's no cheezy sales pushes, the service prices are fair and my car runs great. Plus, they call & email the next day to make sure your experience was 1st class and provide you with a survey if you'd like to be a bit more private. I had never owned a German car or a VW before, but my Jetta TDI runs awesome. I have never had a relationship with a dealership before, but I am enjoying my experience with both the car and Minuteman Volkswagen and I would highly recommend both a VW Jetta Diesel and MM VW and I will strongly consider shopping with them 1st next time I purchase a car b/c of these experiences. I like them.

From the moment I walked in the door of Minuteman VW in Bedford, MA looking for an EOS to the moment I drove off a week later with one, I was both impressed and incredibly happy with the entire experience. It was amazing that the entire team had all helped in getting me into a car that fit my needs, budget and more importantly, my personality!! I will reccommend Minuteman VW with flying colors!! Thank you, Mary G

Last week I purchased a 2012 VW Jetta from Minuteman VW in Bedford, MA. The sales associate that I worked with, Eric Kaminski, was friendly,helpful and very knowledgable. Eric patiently answered all of my questions and found me exactly the car I was looking for at a great price. I especially appreciated Eric's relaxed sales approach. In the past, I have felt pressured to buy at other dealerships; however, Eric made the buying experience very comfortable. Thank you to Eric and Minuteman VW; I would recommend them both to anyone in the market for a new vehicle.

We visited the dealership last Sunday with my wife and kids. We went to Minuteman Volkswagen to look for a new vehicle. We was met by Shirley & Rich who proceeded to take us through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious sales people who only want to get your signature and their commission as fast as possible. Shirley & Rich proved to be a wonderful exception to that cliche, and he has ensured that we will be coming back to your dealership for years to come. Thank you very much. Rob Willett

I was recommended to this dealer by a family friend, and I must say at first I was a little nervous being a lady walking into a dealership all alone. But the sales person Erick was great to work with and made me feel comfortable. I would definitely record this dealer to anyone looking for a VW or any other make. Juan Banos the Sales Manager and Erick go over and above to make sure you are happy. Regards

We were very impressed with each aspect of this dealership. From Tim Bishop, to Bob Vigna to Jain B. their patience in helping us get the car we wanted; the complete explanation on the car's operation, making sure we understood . It was a pleasure working with these gentlemen. Minuteman VW is a class act and at every opportunity we will recommend this dealership.