Minuteman VW

Minimum contact, and little hospitality. Dishonest about vehicle. Little negotiation tactics / unrealistic expectations for vehicle

Unfortunately had a terrible experience trying to purchase a gti from this dealer. On the initial appointment we agreed to terms for the car including the trade in of my leased vehicle. The dealer even had us make a 1000 deposit to hold the car till my wife could get free to sign the final paperwork and later ran our credit via their request via text. When we came on the second visit to finalize the paperwork my wife and I had to bring our two young children along. The sales person came to meet us and the deal paperwork showed a monthly payment figure that was $45 higher than agreed upon. When I asked why the figures were so off he claimed that the initial calculation included a sales tax credit that they mistakenly added to my initial agreed upon offer. I find it hard to believe that an honest dealership (where the salesman also called audi financial right in front of me to receive the buyout amount on my lease on the first appointment) would make such an error. It was apparent at the second appointment that they just tried to get me to pay a higher monthly amount on the vehicle and tried to convince me that adding more down payment would get me to our originally agreed upon price. When negotiating a car purchase I am upfront and honest. I do not try to "beat" the dealer. I just want a deal that both sides can be happy with and move on with my life. I just wish the dealer would have reciprocated the same respect rather than wasting hours of my family's time.

There is no possible way I can put into words how much I appreciate the amazing team at Minuteman. I’ve bought 3 cars and leased 3 cars through them. Their amazing team, on all fronts, service, sales and finance, have become like family to me. They have gone above and beyond during for myself during COVID-19, and I wanted to publicly thank Tim Pullo, Tim Bishop, and John Andrade for continuing to show me why I go back to them time and again. Highly recommended.

I walked into Minuteman VW as I would any other dealership: having a very good idea of what I am looking for and knowing a lot about the car (performance, history, trim levels, features, etc). When I spoke with Eric, it was very reassuring to have a salesperson who was as informed and knowledgeable about the car as I was (in many ways more than me). It always makes me feel a little uneasy to know more about something than the person whom is supposed to be selling me product and this certainly was not the case with Eric. As a sales manager, Timmy was very personable and approachable and did not try to wrap me up in gimmicks or nonsense. Although I would have liked to have gotten a better deal on the car, I did not walk out of the dealership feeling as though I had been hosed and feel like I got a fair deal on a nice car. Being that I live in RI and in addition to the recent COVID restrictions, it has been a bit of a process to get the car registered and delivered. Timmy has vowed to deal with RIDMV on my behalf. I have been told, and have no reason to believe otherwise, that the hold-up in regards to delivery of the new CPO vehicle (going on 2 weeks) is due to the DMV's painfully slow process. Overall, I am satisfied with this dealership and would certainly recommend them.

Car buying process was easy, didn’t feel pressured. Tim B’s customer service was great. Got a good deal on a used certified car.

Found the car I wanted at cars.com, and was referred to Tim by their internet sales manager. He was great. Knowledgeable, friendly, and efficient. John in finance was also wonderful to work with, without the hard sell on lots of ad-ons. (He did sell me a couple of things after explaining well why they were a good idea, told me not to bother with a bunch of others...) Wonderful experience all around!

Tim is a nice salesperson, he is patient for helping customer the whole process, the only thing he can do better is to call back certain customer on time. Try not to let customer expecting the phone call too long.

Inquired about an online quote and asked for sales person to call me back she never got back to me never responded to my emails I ended up buying a car for days later from another dealership.

Great job by the sales team. Friendly approach and low pressure willing to work around your schedule.

Went to look at s used Mazda but it was already sold. Charles Pithis helped me find a great deal and made sure everything went smoothly. I love my Jetta. Thanks Charles.