Reviews
Since I bought my truck it has spent more time in their
Since I bought my truck it has spent more time in their shop than it has on the road. These people have no respect for you, your time, or money. It took over a week to actually take my truck home after I bought it and it was back in their shop two days later. Found out the horn didn't work, so obviously they don't do any sort of safety inspections on the vehicles thay sell, which indicates they obviously don't care about your safety once they have your money. Oh, and if they say they will call you, they won't. Then when you call them they will be extremely rude to you.
Since I bought my truck it has spent more time in their
Since I bought my truck it has spent more time in their shop than it has on the road. These people have no respect for you, your time, or money. It took over a week to actually take my truck home after I bought it and it was back in their shop two days later. Found out the horn didn't work, so obviously they don't do any sort of safety inspections on the vehicles thay sell, which indicates they obviously don't care about your safety once they have your money. Oh, and if they say they will call you, they won't. Then when you call them they will be extremely rude to you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Imperial Chevy and Paul m.
Imperial Chevy and Paul m. We’re the best. Helped me out and was very friendly. Thankyou so much. I will enjoy my gmc denial. Mike Delli.
Imperial Chevy and Paul m.
Imperial Chevy and Paul m. We’re the best. Helped me out and was very friendly. Thankyou so much. I will enjoy my gmc denial. Mike Delli.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Well I will have to say that I was not happy about having
Well I will have to say that I was not happy about having to buy another vehicle until I met Gabriel Borrero. Gabe made the experience pleasurable with his knowledge of the business and great attitude. Also he was very easy to work with and we were able to negotiate a painless and fair deal on my purchase. I would recommend Imperial Chevrolet to anyone looking for great quality, service and price. Thanks Gabe. Kent Brotherton Whitinsville
Well I will have to say that I was not happy about having
Well I will have to say that I was not happy about having to buy another vehicle until I met Gabriel Borrero. Gabe made the experience pleasurable with his knowledge of the business and great attitude. Also he was very easy to work with and we were able to negotiate a painless and fair deal on my purchase. I would recommend Imperial Chevrolet to anyone looking for great quality, service and price. Thanks Gabe. Kent Brotherton Whitinsville
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keith was very helpful.
Keith was very helpful. Couldn't say better things about him as a salesman. Please if you go to Imperial Chevrolet ask for Keith Phaneuf!
Keith was very helpful.
Keith was very helpful. Couldn't say better things about him as a salesman. Please if you go to Imperial Chevrolet ask for Keith Phaneuf!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I worked with Keith at Imperial Chevrolet, my experience
I worked with Keith at Imperial Chevrolet, my experience could not have gone any smoother! Highly recommend this dealer!
I worked with Keith at Imperial Chevrolet, my experience
I worked with Keith at Imperial Chevrolet, my experience could not have gone any smoother! Highly recommend this dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
In search of a low mileage, newer vehicle to replace our
In search of a low mileage, newer vehicle to replace our 8 year old pickup with a well-equipped replacement, we found an ultra-low mileage, full-featured high-efficiency pickup at Imperial. Firas Ektilah was friendly, professional and well-informed to answer our questions and provide a test drive and all of the vehicle information I needed to determine the vehicle and options are an exceptional value and We negotiated a vehicle price that was highly competitive and provided top value for our trade, which was previously purchased from Firas. We then completed the purchase and sale with Ohmar, who took the time to review the extended warrantee on our trade and provided as much of an extended warrantee on our purchase that was in our budget. The vehicle was then professionally cleaned inside-out and filled with fuel. This proved to be the easiest, most valued vehicle purchase experience we've ever experienced! We look forward to returning to Imperial Chevrolet to have the vehicle serviced, as they have provided exceptional service to all of our vehicles, including one we didn't originally purchase there. We've also been impressed with the competitive service rates and timely discounts Imperial Chevrolet has provided when service is due on any one of our vehicles. When it comes time to replace a vehicle, Imperial is the first and likely last stop we'll make!
In search of a low mileage, newer vehicle to replace our
In search of a low mileage, newer vehicle to replace our 8 year old pickup with a well-equipped replacement, we found an ultra-low mileage, full-featured high-efficiency pickup at Imperial. Firas Ektilah was friendly, professional and well-informed to answer our questions and provide a test drive and all of the vehicle information I needed to determine the vehicle and options are an exceptional value and We negotiated a vehicle price that was highly competitive and provided top value for our trade, which was previously purchased from Firas. We then completed the purchase and sale with Ohmar, who took the time to review the extended warrantee on our trade and provided as much of an extended warrantee on our purchase that was in our budget. The vehicle was then professionally cleaned inside-out and filled with fuel. This proved to be the easiest, most valued vehicle purchase experience we've ever experienced! We look forward to returning to Imperial Chevrolet to have the vehicle serviced, as they have provided exceptional service to all of our vehicles, including one we didn't originally purchase there. We've also been impressed with the competitive service rates and timely discounts Imperial Chevrolet has provided when service is due on any one of our vehicles. When it comes time to replace a vehicle, Imperial is the first and likely last stop we'll make!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! We're thrilled to hear about your experience at Imperial Chevrolet and how Firas and Ohmar were able to assist you in finding the perfect replacement for your pickup. It's great to know that you appreciated the exceptional service and competitive rates we offer, along with the preparation of your new vehicle. We look forward to seeing you again for servicing and any future vehicle needs. Thank you for choosing Imperial Chevrolet, and we appreciate you sharing your experience! Sincerely, The Imperial Chevrolet Team
I found just the low mileage, current model vehicle with
I found just the low mileage, current model vehicle with all the features I was looking for at Imperial and Firas Ektilah provided immediate responsiveness to provide a test drive and all of the vehicle information I needed to determine the vehicle and options are an exceptional value and I was also offered top value for my trade. Having previously purchased from Firas, he not only immediately recognized me, he understood what I was looking for within my budget and has become a trusted friend. I then completed the purchase and sale with Ohmar, who also went out of his way to review the extended warrantee on my trade and provide as much of an extended warrantee on my purchase that was in my budget. Upon taking delivery on the vehicle, it had been professionally cleaned inside-out and filled with fuel ... Best vehicle purchase experience, best value and best service .... thanks to Imperial for another fantastic experience! I look forward to returning to Imperial Chevrolet to have my vehicle serviced as they have provided top-level maintenance to all of our vehicle for years ... routinely providing a free carwash. We look forward to many years to come!
I found just the low mileage, current model vehicle with
I found just the low mileage, current model vehicle with all the features I was looking for at Imperial and Firas Ektilah provided immediate responsiveness to provide a test drive and all of the vehicle information I needed to determine the vehicle and options are an exceptional value and I was also offered top value for my trade. Having previously purchased from Firas, he not only immediately recognized me, he understood what I was looking for within my budget and has become a trusted friend. I then completed the purchase and sale with Ohmar, who also went out of his way to review the extended warrantee on my trade and provide as much of an extended warrantee on my purchase that was in my budget. Upon taking delivery on the vehicle, it had been professionally cleaned inside-out and filled with fuel ... Best vehicle purchase experience, best value and best service .... thanks to Imperial for another fantastic experience! I look forward to returning to Imperial Chevrolet to have my vehicle serviced as they have provided top-level maintenance to all of our vehicle for years ... routinely providing a free carwash. We look forward to many years to come!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not often do you have a great experience buying a
Not often do you have a great experience buying a vehicle, for most of us it’s hard to know if you can trust a dealership and the sales department. Firas and Ahmad are top notch. No hassles, they give you all the information you need to make the right decision. Once all the paperwork is done Firas took the time to go over all the features and infotainment system in depth for me,and even hooked up my phone for me. Came to the dealership needing a new vehicle left with a new truck and new friends. 5 stars for everyone at imperial.
Not often do you have a great experience buying a
Not often do you have a great experience buying a vehicle, for most of us it’s hard to know if you can trust a dealership and the sales department. Firas and Ahmad are top notch. No hassles, they give you all the information you need to make the right decision. Once all the paperwork is done Firas took the time to go over all the features and infotainment system in depth for me,and even hooked up my phone for me. Came to the dealership needing a new vehicle left with a new truck and new friends. 5 stars for everyone at imperial.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very helpful, it was an easy and friendly interaction
Very helpful, it was an easy and friendly interaction with Brad, will remember to recommend to family and friends who may be looking for their next vehicle.
Very helpful, it was an easy and friendly interaction
Very helpful, it was an easy and friendly interaction with Brad, will remember to recommend to family and friends who may be looking for their next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Was looking for vehicle for my daughter, and we initially
Was looking for vehicle for my daughter, and we initially had a pleasant experience with Moe in sales. The experience quickly deteriorated when we started discussing pricing, and we mentioned that we may not finance with Chevy. The classic car sales tactics began, including providing misinformation. We left the dealership and bought elsewhere. Make sure you are an educated car buyer if you choose to do business with Imperial. Buyer beware.
Was looking for vehicle for my daughter, and we initially
Was looking for vehicle for my daughter, and we initially had a pleasant experience with Moe in sales. The experience quickly deteriorated when we started discussing pricing, and we mentioned that we may not finance with Chevy. The classic car sales tactics began, including providing misinformation. We left the dealership and bought elsewhere. Make sure you are an educated car buyer if you choose to do business with Imperial. Buyer beware.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car