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Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 4:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 4:00 PM
Sun Closed
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Reviews

4.8
426 lifetime reviews.
  • Great experience, excellent followup

    I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and t...


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    I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and the 3-series, as well as different models within the series. If there was an issue he didn't know, he didn't snow me, he researched it and got the answer. We did multiple test drives and I never felt I was being sold. Mark the manager was involved as the process progressed, and he was as helpful as Luke, He also was just as personable. When I negotiated to purchase, there was calm low pressure give and take that resulted in a deal that I think everybody was happy with, especially me. And when I went to finalize, I got good explanations from the business/finance department, and the manager came in to clarify and resolve an important issue that could have been a sticking point. Even my 'genius', Giselle, was all you'd expect from the delivery group, knowledgeable and enthusiastic. The followup service visit to install and adjust items was just as positive with James. I have to say that this was my best car buying experience, and I've had a few. A great no-pressure visit with a very positive outcome.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • X5 owner

    Was told 2 factory recall updates would take 2 hours (9am to 11am) At 2 hours and thirty minutes (11:30am) I told cashier that I needed a loaner c...


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    Was told 2 factory recall updates would take 2 hours (9am to 11am) At 2 hours and thirty minutes (11:30am) I told cashier that I needed a loaner car in order to make a Noon appointment. They said my car would be ready in 15 to 20 minutes. At 11:55am I demanded a loaner car. They then said that my car had been waiting in line for a car wash. I missed my Noon appointment! And, I then discovered that service had only corrected one of the two factory recalls because a part (which service had previously told me was in stock) was not actually in stock... and they had performed other maintenance which I specifically had asked them not to do. After I expressed my strong dissatisfaction a service rep said that he would have the service manager (who was off work that day) call me the next day. This did not happen, nor did the service rep who took my car bother to let me know that they had ignored my service instructions or that my car would not be ready anywhere close to the time promissed.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • BRUCE ZIMMERMAN

    EVERYONE IN THE DEALERSHIP WAS VERY HELPFUL AND COURTEOUS! HATS OFF TO CHRIS AND JASON.


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    EVERYONE IN THE DEALERSHIP WAS VERY HELPFUL AND COURTEOUS! HATS OFF TO CHRIS AND JASON.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since November 2000

At Laurel BMW of Westmont, we provide a premium customer service. Shop online and reserve a new or pre-owned vehicle for up to 48 hours with convenient express checkout. Plus, our quality pre-owned vehicles are priced right. So, there is no haggling, no back and forth and no pressure. You can be certain that our no-haggle price is low because it's backed by a Money-Back Guarantee. If for some reason you're not happy with the price, or anything else for that matter, you have 5 days or 250 miles to bring it back for a full refund. No questions asked. Just another way we make car buying easy.