Laurel BMW of Westmont

Car appears to be in great shape. Brakes and tires operate like new, Interior and exterior is very clean. Purchase was straight forward and finished... quickly,

This is the crappiest BMW dealership that I have the displeasure of working with. Rude, obnoxious disrespectful.

I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and the 3-series,... as well as different models within the series. If there was an issue he didn't know, he didn't snow me, he researched it and got the answer. We did multiple test drives and I never felt I was being sold. Mark the manager was involved as the process progressed, and he was as helpful as Luke, He also was just as personable. When I negotiated to purchase, there was calm low pressure give and take that resulted in a deal that I think everybody was happy with, especially me. And when I went to finalize, I got good explanations from the business/finance department, and the manager came in to clarify and resolve an important issue that could have been a sticking point. Even my 'genius', Giselle, was all you'd expect from the delivery group, knowledgeable and enthusiastic. The followup service visit to install and adjust items was just as positive with James. I have to say that this was my best car buying experience, and I've had a few. A great no-pressure visit with a very positive outcome.

My experience with this dealership was outstanding! They go above and beyond with their care and customer service. I have never experienced service to... this magnitude! They rock!

Worked with the team via email and was extremely interested in a car for my son. While attempting to put money down on it (after all the credit approval... was completed), someone came in and the staff gave them the keys for a test drive and that person ended up putting money down on the car. The email responses were slower than a DMV on a Friday. I was working on getting the stuff finalized on this car for 2 days. Very erratic email responses by the team allowed me not to get the car I wanted. I am utterly disappointed by this attempted buying experience. If they want to attempt to work via eCommerce... they need to set their standards and expectations or not do it at all. I feel this dealership is many years behind its competition. The inability to do such a simple task speaks wholly for this dealership. I will be avoiding and instructing anyone I come across to do the same.

I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there... should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode. I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride. Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday

Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and... Rich made the deal happen with good pricing. I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!

Service was great. Diagnostics was forth coming. Professional atmosphere

Great experience buying a new X5. Car is excellent. Got a good pre-negotiated price, worked with Vesna, she was great, spent a lot of time with us explaining... car features. She also followed up with us after a week of ownership, in case there are any questions. Looks like dealership wants to create a long term relationship with customers

Great place and good people! Ask for Aaron McCall for service and Doug Panckl for sales.