Reviews
We have been getting service with good results at Laurel
We have been getting service with good results at Laurel BMW in Westmont for last 20 yrs
We have been getting service with good results at Laurel
We have been getting service with good results at Laurel BMW in Westmont for last 20 yrs
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Great no haggle experience.
Great no haggle experience. Knowledgable sales people that go out of their way to ensure customer satisfaction.
Great no haggle experience.
Great no haggle experience. Knowledgable sales people that go out of their way to ensure customer satisfaction.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent overall experience working with this dealership
Excellent overall experience working with this dealership from two different salespeople and the sales manager. Ordered a car for me without hesitation or trying to push a car in their inventory. Once car arrived Shyann picked up the sale due to my original sales person’s promotion to a different department. I was very pleased with the transition of salespeople as Shyann went above and beyond my expectations for someone who was stepping in and taking over to prep and deliver the car. Thank you!
Excellent overall experience working with this dealership
Excellent overall experience working with this dealership from two different salespeople and the sales manager. Ordered a car for me without hesitation or trying to push a car in their inventory. Once car arrived Shyann picked up the sale due to my original sales person’s promotion to a different department. I was very pleased with the transition of salespeople as Shyann went above and beyond my expectations for someone who was stepping in and taking over to prep and deliver the car. Thank you!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I caught the ad for a used car as soon as it was posted,
I caught the ad for a used car as soon as it was posted, and contacted a sales person immediately. We had extensive communication about the car, and I was led to believe that it would not be available for sale until Monday ( today is Saturday), since it just came in and had to be serviced and detailed. Then today (Saturday) the sales person tells me that the manager said it was sold, before the work scheduled for it was completed. That's xxxx POOR BUSINESS! These people are definitely not to be trusted! Be forewarned.
I caught the ad for a used car as soon as it was posted,
I caught the ad for a used car as soon as it was posted, and contacted a sales person immediately. We had extensive communication about the car, and I was led to believe that it would not be available for sale until Monday ( today is Saturday), since it just came in and had to be serviced and detailed. Then today (Saturday) the sales person tells me that the manager said it was sold, before the work scheduled for it was completed. That's xxxx POOR BUSINESS! These people are definitely not to be trusted! Be forewarned.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0311 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
I contacted a sales person as soon as a vehicle was
I contacted a sales person as soon as a vehicle was advertised for sale. I had to be the first one to inquire about it and was communicating extensively with them. I was led to believe that the car would not be available until Monday after all the inspections and detailing were finished. Then, two days before Monday (Saturday) I received a message that the sales manager said it was sold. That is xxxx POOR BUSINESS! These people are not to be trusted! Be forewarned!
I contacted a sales person as soon as a vehicle was
I contacted a sales person as soon as a vehicle was advertised for sale. I had to be the first one to inquire about it and was communicating extensively with them. I was led to believe that the car would not be available until Monday after all the inspections and detailing were finished. Then, two days before Monday (Saturday) I received a message that the sales manager said it was sold. That is xxxx POOR BUSINESS! These people are not to be trusted! Be forewarned!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (630) 537-0311 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Very good, professional and efficient.
Very good, professional and efficient. Really enjoyed speaking to members of their staff from sales to finance
Very good, professional and efficient.
Very good, professional and efficient. Really enjoyed speaking to members of their staff from sales to finance
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient return of my lease and upgrade to 2025 X7 with
Efficient return of my lease and upgrade to 2025 X7 with 39 month lease at deal I wanted.
Efficient return of my lease and upgrade to 2025 X7 with
Efficient return of my lease and upgrade to 2025 X7 with 39 month lease at deal I wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jeff, we really appreciate your positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
I worked with Shyann and she was very attentive to my
I worked with Shyann and she was very attentive to my questions and concerns. She was knowledgeable in the product, a 2025 BMW X3, and shared with me all the features of the vehicle. Pricing and the process of how the prices are developed at Laurel BMW was explained too. I was very happy with the process and am very much enjoying my BMW X3 :)
I worked with Shyann and she was very attentive to my
I worked with Shyann and she was very attentive to my questions and concerns. She was knowledgeable in the product, a 2025 BMW X3, and shared with me all the features of the vehicle. Pricing and the process of how the prices are developed at Laurel BMW was explained too. I was very happy with the process and am very much enjoying my BMW X3 :)
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
I worked with Shyann and she was very attentive to my
I worked with Shyann and she was very attentive to my questions and concerns. She was knowledgeable in the product, a 2025 BMW X3, and shared with me all the features of the vehicle. Pricing and the process of how the prices are developed at Laurel BMW was explained too. I was very happy with the process and am very much enjoying my BMW X3 :)
I worked with Shyann and she was very attentive to my
I worked with Shyann and she was very attentive to my questions and concerns. She was knowledgeable in the product, a 2025 BMW X3, and shared with me all the features of the vehicle. Pricing and the process of how the prices are developed at Laurel BMW was explained too. I was very happy with the process and am very much enjoying my BMW X3 :)
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
The check in, service review and car completion was very
The check in, service review and car completion was very vey well executed. I am extremely impressed and satisfied.
The check in, service review and car completion was very
The check in, service review and car completion was very vey well executed. I am extremely impressed and satisfied.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!